Idea Management Software for Business
2012. Zoho Commentbox - almost new customer support community app
We still remember the time when Zoho launched one new SaaS app per month. But, of course, it could not last forever. Having reached almost 30 apps, Zoho recently is only updating them from time to time. But the desire to create something new hasn't gone. That's why Zoho developers decided to take an old service, add some features, rename it and release as a new one. They added Twitter, Email and CRM integration to Zoho Discussions, renamed it to Zoho Commentbox and voila - the new app is ready! Even the prices and descriptions haven't changed. Moreover, the old service - Zoho Discussions - still exists (so Zoho has more apps). Recall, Zoho Discussions (or Zoho Commentbox) allows to create an online customer community for support and ideas collection. Previously, these communities were created on phpbb or vBulletin forum engines, and now on such specialized services. The most famous representative of this class - is Get Satisfaction. By the way, Zoho offers data import from phpbb and vBulletin forums to Zoho Commentbox. It supports multiple interface languages and is free for 1 forum without sub-forums.
2010. Idea management 2.0: from Get Satisfaction to Spigit
We all understand the growing role of talent in the modern enterprise. To help companies better use their talents, IT vendors have created the new class of Talent management systems. In addition to it another class of Idea management systems is emerging now. Idea - is the main talent's product. Idea can be worth millions, and raise the business to a new level. At the same time each day business executives don't notice (or forget) plenty of ideas coming from clients or their own staff. This is especially actual for large companies - even if you have a brilliant idea - the chance to be noticed is minimal. Idea (or innovation) management systems tend to solve this problem and convert ideas into money (as for those who creates them, and for those who use them).