Google Groups

Google Groups provides a convenient way for your users to send messages to groups of people they frequently contact. A group contains the email addresses of its members, so users can send a message to all the group's members using the single address for the group.

See also: Top 20 Enterprise Social Software

2013. Google Groups adds features for collaboration and customer support


Just before the closure of Google Reader, Google has rolled out unexpected update for its another service - Google Groups. Yes, this forum / mailing list is still alive and even updating. And this despite that in Google Apps this service competes directly with Google+, which Google offers to use as an internal social network. Well, it's useless to try to understand the logic of Google. But let's get back to the update, which is called Collaborative Inbox. Now, in Google Groups you can create a group that will operate as a support forum / task list. Users will be able to post questions/tasks, administrator can assign task owners and when task is complete - change its status to Closed. In addition, you can assign an email-address for the group (for example, support@mydomain.com) and all customer emails to this address will be automatically converted to topics in this group. And the task owner will be able to post the response via email directly from the Groups interface.


2010. Socialtext 4.0 wisely copies Google Groups



Socialtext has released version 4.0 of its enterprise social platform, and the main new feature is the ability to create groups. At first glance it seems that it's a little feature, and the new release is issued only for PR. However, all genious is simple, and Socialtext - is one of those companies that earn good money on these things. Groups - online spaces for communication and collaboration - are important for enterprise. These may be department-centric spaces, or workspaces for project teams, or communities of interest (yes, they are also useful for business, as they bring staff together). But how easy it is to create an online group space, for example, in Sharepoint? It's complicated enough for not creating it at all.


2009. Google Groups join Google Apps



Finally Google has made this simple and logical move - Google Groups have been added to its online suite of business applications. Google Groups allow you to create workspaces for departments or projects that include wiki, discussions and files. And also Google Groups allow you to quickly provide access to the various elements in Google Apps (documents, calendars, videos, sites) to certain group of employees. And when the user is excluded from the group, he loses access to all the associated resources. Groups in Google Apps can be created either by the administrator or users themselves, if the administrator has allowed this. The group owner set up access rules, public access options, invites participants and moderate their actions.