Enterprise Content Management platforms

Updated: June 03, 2019

2018. Zendesk launched enterprise content management platform



Zendesk announced a new enterprise content management product specifically geared for large customer service organizations. It’s called Guide Enterprise and it’s designed to provide those larger customer service organizations with a knowledge base and a content management platform for editorial planning and review. The idea is to empower customer service reps to write up solutions to problems they encounter and build up that knowledge base as part of the natural act of doing their jobs. The reps can find their fellow employees’ notes and not have to reinvent the wheel every time, and the notes and articles they write can pass through editorial review and become part of the permanent knowledge base. When customers hit the site or app, they can access solutions to common problems before having to talk to a human. The platform also includes reminders to check the content regularly so the knowledge base stays fresh and stale content is removed.


2017. SharePoint 2016 finally added SharePoint Framework Support



One of the big reasons Microsoft pushed SharePoint Framework into general availability in February was to attract more developer talent into the SharePoint ecosystem. And now with the release of SharePoint Feature Pack 2 (FP2), the company finally gives Framework support to users of SharePoint 2016. Framework is a page and web part model that provides full support for client-side SharePoint development, easy integration with SharePoint data and support for open source tooling. The release will make it easier for SharePoint 2016 customers and third-party developers to build SharePoint-focused solutions.


2010. IBM unveiles SaaS version of Lotus Domino



Companies like IBM and Microsoft love to confuse their customers with numerous services and titles. Not so long ago IBM launched the new mail service LotusLive iNotes, that costs $3 per month per user and provides corporate e-mail, contacts and calendar. And today IBM has unveiled another service called LotusLive Notes, that costs $5 per month and also includes e-mail, contacts and calendar. At first glance, the only difference is the price, but in fact the latest service is a multitenant SaaS version of Lotus Domino (Domino - is the name of server software in the traditional in-house Lotus Notes system). How it differs from LotusLive iNotes? First, users can work with e-mail and calendar, not only via the web interface (like in LotusLive iNotes), but also in the traditional desktop client Lotus Notes. As we have noted, for the average office worker familiar interface - is a big deal. Secondly, companies can integrate SaaS LotusLive Notes service  with the existing in-house Lotus Notes implementation. And both servers can be administered from the same Domino console. In addition, unlike iNotes, LotusLive Notes includes a built-in messenger with online status control and supports syncing with mobile devices (with the mobile client Lotus Notes Traveler). LotusLive Notes is a copmlete alternative to Microsoft's SaaS service Exchange Online, which also costs $5 per month per user. In addition, IBM now offers a bundle of LotusLive Notes + Connections + Engage for $10 per month per user. This is exactly the same price, as Microsoft asks for the BPOS suite.


2009. Open Text launches social interface



Open Text has released the new module for its ECM platform - Open Text Social Workplace, that will help organizations to implement social tools. The company believes that the traditional tools are no more relevant for collaboration in the intranet. Users want more convenient social tools, and will use them even without the IT compliance. At the same time, companies deploying the social tools should consider the security issues that may appear. The new Open Text social interface offers a wide range of collaboration tools - communities, profiles, blogs, wiki, personal home pages, mobile access (iPhone and BlackBerry). And all this with compliance management, that is used for managing enterprise e-mail.