Top 10: Enterprise Content Management platforms

Updated: July 31, 2023

Enterprise Content Management (ECM) platforms are comprehensive software solutions that enable organizations to efficiently capture, store, manage, and retrieve a wide range of digital content and documents. ECM platforms offer features such as document imaging, version control, workflow automation, and access controls, providing a secure and centralized repository for managing content throughout its lifecycle. These platforms facilitate seamless collaboration among teams, streamline business processes, and ensure compliance with regulatory requirements. ECM platforms are particularly valuable in industries with high volumes of document-intensive processes, such as finance, healthcare, and legal sectors, as they help optimize productivity, reduce manual tasks, and enhance information governance. By leveraging ECM platforms, businesses can gain better control over their content, improve operational efficiency, and make well-informed decisions based on organized and accessible information. Some of the most popular ECM platforms are listed below.

See also: Top 10 ECM software

2018. Zendesk launched enterprise content management platform



Zendesk has introduced Guide Enterprise, a new enterprise content management product specifically designed for large customer service organizations. This solution aims to provide these organizations with a knowledge base and a content management platform for effective editorial planning and review. The primary goal is to empower customer service representatives to document solutions to encountered problems, thus building a robust knowledge base as an integral part of their daily workflow. By accessing their colleagues' notes, representatives can avoid reinventing the wheel and contribute to the permanent knowledge base through editorial review. This way, when customers visit the website or app, they can access solutions to common issues without immediate human assistance. The platform also incorporates reminders to regularly review and update the content, ensuring the knowledge base remains up-to-date while eliminating outdated information.


2017. SharePoint 2016 finally added SharePoint Framework Support



Microsoft's objective in launching SharePoint Framework into general availability in February was to attract a wider pool of developers to the SharePoint ecosystem. Now, with the introduction of SharePoint Feature Pack 2 (FP2), the company extends Framework support to users of SharePoint 2016. Framework serves as a page and web part model, offering comprehensive assistance for client-side SharePoint development, seamless integration with SharePoint data, and compatibility with open source tools. This release simplifies the process for SharePoint 2016 users and third-party developers to construct solutions centered around SharePoint.


2010. IBM unveiles SaaS version of Lotus Domino



Companies like IBM and Microsoft love to confuse their customers with numerous services and titles. Not so long ago IBM launched the new mail service LotusLive iNotes, that costs $3 per month per user and provides corporate e-mail, contacts and calendar. And today IBM has unveiled another service called LotusLive Notes, that costs $5 per month and also includes e-mail, contacts and calendar. At first glance, the only difference is the price, but in fact the latest service is a multitenant SaaS version of Lotus Domino (Domino - is the name of server software in the traditional in-house Lotus Notes system). How it differs from LotusLive iNotes? ***


2009. Open Text launches social interface



Open Text has recently introduced a new module for its ECM platform called Open Text Social Workplace, designed to assist organizations in implementing social tools. The company recognizes that traditional collaboration tools are no longer sufficient for intranet collaboration. Users now demand more user-friendly social tools and are willing to utilize them, even without IT compliance. However, it is crucial for companies that deploy these social tools to address potential security concerns. The new Open Text social interface offers an extensive array of collaboration tools, including communities, profiles, blogs, wikis, personal home pages, and mobile access (available for iPhone and BlackBerry). Furthermore, these features are accompanied by compliance management, similar to that used for managing enterprise email.