Customer Marketing software
Updated: May 31, 2020
2019. Customer marketing software Ometria raised $21M
Ometria an AI-powered customer marketing platform has raised $21 million in a Series B funding. The funding will be used to accelerate Ometria’s product development, expanding the platform’s specialist retail marketing capabilities and further innovating its AI-based technology. Ometria’s schtick is that it addresses the fact that consumers will no longer tolerate the torrent of communication sent toward them that is basically irrelevant, especially as the retail environment becomes ever more competitive. Its main competitors are spread across companies like email service providers (Emarsys, Sailthru, Selligent, Bronto, Dotmailer), behavioral marketing tools (CloudIQ, SaleCycle, Yieldify) and customer insight companies (More2, AgileOne). Its argument is that none of these companies were developed specifically for retail, or to create and use a unified predictive profile of each customer.
2019. SugarCRM moved into marketing automation with Salesfusion acquisition
SugarCRM has acquired Salesfusion to help build out the marketing automation side of its business. SugarCRM CEO Craig Charlton says he recognized that marketing automation was an area of the platform that badly needed enhancing. Faced with a build or buy decision, he decided it would be faster to buy a company and began looking for an acquisition target. It has been a period of transition for SugarCRM, which has had a hard time keeping up with giants in the industry, particularly Salesforce. The company dipped into the private equity market last summer and took a substantial investment from Accel-KKR, which several reports pegged as a nine-figure deal, and PitchBook characterized as a leveraged buyout.
2019. Mailchimp expanded from email to full marketing platform
Mailchimp, that is known best as a popular tool for customer-facing email activities, will start to offer a full marketing platform aimed at smaller organizations. The new platform will feature a number of new products within it. They include technology to record and track customer leads; the ability to purchase domains and build sites; ad retargeting on Facebook and Instagram; social media management. It will also offer business intelligence that leverages a new move into the artificial intelligence to provide recommendations to users on how and when to market to whom. The latter of these will be particularly interesting considering the data that it has collected and will collect on 4 billion individuals and their responses to emails and other services that Mailchimp now offers.
2019. Zoho unveiled unified marketing automation software - MarketingHub
Zoho unveiled MarketingHub, the all-in-one marketing automation software that combines the power of a well-built, cohesive platform and the functionality of distinct marketing tools. It allows to generate more leads, convert them to customers, and retain them longer. With MarketingHub, you can create unique lead-to-customer journeys and targeted marketing campaigns. You’ll now know the reason behind everything—from why people visited your website and what stage your leads are currently in, to how a recent successful campaign fetched more returns.
2018. Influencer marketing startup Mavrck raised $5.8M
Mavrck has raised another $5.8 million in funding, bringing its total raised to $13.8 million. The company describes itself as an “all-in-one” influencer marketing platform, offering a number of tools to automate and measure the process. Last month, Mavrck announced new features for Pinterest, where it’s now an official marketing partner. It also says it’s been doing more to improve measurement and detect fraud — on the fraud side, it promises to analyze a “statistically significant sample” of an Instagram account’s followers, and of the accounts that engage with their content, to determine if they’re bots. Customers include P&G, Godiva and PepsiCo, and the company says recurring revenue has grown 400 percent year-over-year.
2018. Salesforce released new product - Customer 360
Customer 360 is a new software pulls the various customer data pieces together into a more unified view from the Salesforce product family. It is based on the technology from Salesforce's $6.5 billion Mulesoft acquisition.This should in theory allow the customer service representative talking to you on the phone to get the total picture of your interactions with the company, thereby reducing that need to repeat yourself because the information wasn’t passed on. The idea here is to bring all of the different products — sales, service, community, commerce and marketing — into a single unified view of the customer. And they allow you to do this with actually writing any code, according to the company.