Customer Intelligence software

2020. Zeotap raises $18.5M for a customer ID platform



As the online world slowly moves to a more privacy-focused environment free of cookies, startups building alternative ways to help businesses manage customer identity and build marketing around that are getting attention. Zeotap, a customer identity platform built around a company’s own (first-party) data that combines this with other data sources to create more complete pictures of users and what they do, has raised a further $18.5 million. Zeotap claims that it hosts the largest marketing identity graph in the world, with a “network of identifiers that can locate a customer across different channels.” This can include offline phone numbers, email and home addresses, alongside browsing activity.


2020. SugarCRM acquires Node to gain predictive customer intelligence



SugarCRM announced this morning it has acquired customer intelligence startup, Node. While Sugar gains a ton of AI expertise, it also adds a customer prediction element to the platform, such as figuring out the customers most likely to convert or most likely to leave. This puts it in more direct competition with Adobe and Salesforce, which for some time have had intelligence layers that provide that kind of predictability. Node was founded in 2014 and has raised over $43 million. It fills a gap for SugarCRM adding engagement analytics and action at both ends of the business, and at the same time provides a market differentiator for them.