CA Service Desk
CA Service Desk was acquired and rebranded to Clarity SM. It allowed to achieve a rapid and cost-effective deployment of a proven IT support solution delivered on demand. With CA Service Desk Manager On Demand, time-to-value was greatly improved via rapid implementation services that delivered a zero infrastructure deployment with built-in ITIL best practice configurations and an innovative business user self service capability.
2010. CA created social IT Service Desk
Social collaboration tools are being increasingly implemented into various business applications. Primarily, this trend involves enterprise portals, Email, collaboration systems. Recently CRM and customer support solutions are also equipped with social tools (e.g. GetSatisfaction or Salesforce Chatter). Why IT Service Desk systems also can't be social? - syas CA (one of the leading IT infrastructure management companies). Today CA has released the new SaaS service CA Open Space that allows to create a social network in IT department.