CA Service Desk

CA Service Desk, formerly known as CA Service Desk Manager, is a comprehensive IT service management (ITSM) solution developed by CA Technologies, now a part of Broadcom Inc. It provides a centralized platform for managing IT service requests, incidents, problems, changes, and assets. CA Service Desk offers robust capabilities for incident and problem management, allowing IT teams to efficiently handle and resolve issues, minimizing downtime and disruptions to business operations. The software's service catalog functionality empowers end-users to request IT services and access self-help resources, enhancing user satisfaction and reducing service desk workloads. With its robust reporting and analytics capabilities, CA Service Desk enables IT organizations to gain valuable insights into service performance and make data-driven decisions for continuous service improvement. As a comprehensive ITSM solution, CA Service Desk plays a crucial role in streamlining IT service delivery and ensuring smooth and efficient IT operations within organizations of various sizes and industries. CA Service Desk was acquired and rebranded to Clarity SM. It allowed to achieve a rapid and cost-effective deployment of a proven IT support solution delivered on demand. With CA Service Desk Manager On Demand, time-to-value was greatly improved via rapid implementation services that delivered a zero infrastructure deployment with built-in ITIL best practice configurations and an innovative business user self service capability.

See also: Top 10 IT Service Desk software