Business communications services

Updated: March 20, 2019

2019. Business communications service Movius raises $45M

Movius, a company that allows companies to assign a separate business number for voice calls and texting to any phone, has raised a $45 million Series D round. With this, the company has now raised a total of $100 million. Movius currently counts more than 1,400 businesses as its customers, and its carrier partners include Sprint, Telstra and Telefonica. What’s important to note is that Movius is more than a basic VoIP app on your phone. What the company promises is a carrier-grade network that allows businesses to assign a second number to their employees’ phones. That way, the employer remains in charge, even as employees bring their own devices to work.

2019. Vonage brings number programmability to its business service

Vonage launched number programmability for its business customers. What this means is that enterprises can now take any VBC number and extend it with the help of Nexmo’s APIs. To enable this, all they have to do is toggle a switch in their management console and then they’ll be able to programmatically route calls, create custom communications apps and workflows, and integrate third-party systems to build chatbots and other tools. In terms of those capabilities, users can pretty much do anything they want with these calls — and that’s important because every company has different processes and requirements.

2018. Dialpad acquired AI-startup TalkIQ

Dialpad, the business communications platform, has acquired TalkIQ to take an injection of artificial intelligence. TalkIQ can capture voice in near real time and apply sentiment analysis and analytics. This could provide a customer service operation with feedback in real time along with advice for managers when to intervene in a call. The TalkIQ functionality will be incorporated natively right into the Dialpad suite of apps, which includes voice and video along with customer service call center management and UberConference for conference calling.

2011. Top 5 reasons why Microsoft acquired Skype

Last week, Skype again postponed its IPO. Then appeared the rumors that Facebook and Google are in talks to buy Skype. But today, suddenly Microsoft has acquired Skype for the record sum - $ 8.5 billion. With all respect to Skype - this is a very big sum. After all, Skype annual revenue is less than $1 billion and the net income is about $260 million. However, there are several reasons for Microsoft to overpay for this world's most popular messenger: Reason #1 - Windows Phone Windows Phone - is probably the main reason of this acquisition. Google has Google Voice, Apple has Facetime, but Microsoft - just the weak Windows Live Messenger, which would not add any value to Windows Phone. Moreover, last year Skype defiantly closed its mobile version for Windows Mobile. Of course, now the combination Windows Phone + Nokia + Skype deserves respect. Also Skype gives Microsoft the access to all mobile operators, which implement 4G technologies and want to play with Skype (to share revenues from voice traffic). Reason #2 - Business communications Microsoft has the own business communications solution - Lync (former MS Communications Server). But it's only used in large companies. And for small business Microsoft has nothing to offer, unlike its main competitor - Google. Windows XP Messenger that was quite popular in business was unsuccessfully replaced by consumer tool Windows Live Messenger. Of course, now, with Skype, Microsoft can provide the complete collaboration solution for SMB. In addition, Skype will empower (b2b) communications between companies (b2b), as well as between companies and customers (b2c). Reason #3 - Dominance in the Internet Probably, Microsoft executives still doesn't have a clue of how Skype can help them to empower their not-very-successful Internet strategy, but it is obvious that if they turn 650 million Skype_ID accounts to Live_ID accounts - it will give some result. Reason #4 - Facebook As known, Microsoft is an investor and partner of Facebook. And Facebook needs Skype. (Facebook even wanted to buy it itself, but probably it's not so mighty yet). Skype is an ideal video solution for Facebook (because of p2p technology) and the ideal desktop client for Facebook. (Remember, Facebook and Skype are already half-integrated). And if Facebook wins -> Google loses -> Microsoft wins. Something like that. Reason #5 - Not to let Google buy it Apparently, this explains why Microsoft paid such a money so fast. Of course, if Google bought Skype, all these opportunities would turn into big problems for Microsoft.

2009. Google Wave: is it a tsunami for Enterprise software?

On 30 of September the destructive tsunami wave hit the islands in Pacific Ocean. We don't know if this was a part of Google Wave promotion, but the effect from both is quiet comparable. Yesterday Google started sending 100000 invitations to Google Wave and the craze around this event has nothing similar in the Internet history. The number of news and comments about it is amazing and people already selling  the invites on eBay for couple hundreds of bucks. Of course, it's a new cool and game-changing products, but lets calm down and think about its enterprise-perspectives. As usual it happens with Google, the developers don't know exactly what is the target market for Google Wave. Is it for community of Sudoku players or for effective business communications. During the Q&A session in May, when asked about positioning, promotion and monetization of Google Wave,  Google reps said “We really haven’t thought about that too much”. So, probably, Google Wave is going to have the same problems on the enterprise market, that GMail is facing today. Moreover, it seams that Google won't earn money on this service. The industry gurus first of all expect that Google Wave will become an umbrella for all Google business apps, integrating them in a single platform, that will rival Microsoft Sharepoint. Recently we were talking about Google Sites as of possible Sharepoint rival. But this only applies to the small collaboration niche. Because Sharepoint is not only the collaboration tool, but it's a platform for building and integrating the whole IT infrastructure. The same is with Google Wave - it provides a platform for developers, and unlike Sharepoint, this platform is open-source. That means that it's more suitable for integration and building plugins. As regards the collaboration tools of Google Wave, the experts say that this service will be able to replace Email only if it integrates with Email. And first of all with Outlook (that is used in 60% of organizations). Because Email is an universal standard for communication between companies. And what if your partner doesn't have a Google Wave account? Email is the only way to reach him. Besides, the new Google product, if it wants to be adopted by enterprises, should work hard to enhance the user interface (as it's too complicated), security tools (in particular spam protection), access rights management in the wave and information tagging (to make it more structured and searchable).