Top 10: Business communication services

Updated: August 01, 2023

Business communication software refers to a suite of digital tools designed to facilitate efficient and effective communication among team members and stakeholders within an organization. These software solutions offer a variety of communication channels, including instant messaging, video conferencing, voice calls, and file sharing, all accessible from a centralized platform. Business communication software enhances collaboration, enables real-time interactions, and fosters seamless information exchange, regardless of team members' physical locations. Additionally, these platforms often integrate with other business tools, such as project management systems and email clients, to streamline workflows and improve productivity. By providing a unified and user-friendly communication experience, business communication software empowers organizations to maintain clear and transparent communication, optimize decision-making processes, and cultivate a cohesive and productive work environment. Some of the most popular business communication services are listed below.

See also: Top 10 VoIP services

2022. TextExpander, which lets users build shortcuts to speed up business communications, raises $41.4M



RPA, along with companies like UiPath, emerged onto the work scene a few years ago, offering organizations an enticing solution to automate and accelerate repetitive business tasks, such as form processing. Today, a company called TextExpander has identified and addressed a similar gap in another repetitive aspect of business life, namely communications. TextExpander allows users to create personalized shortcuts that trigger predefined text-based actions, such as specific phrasing related to a topic, calendar events, emails, messages, CRM systems, and various other environments. To expand its operations, TextExpander has announced a funding round of $41.4 million, aimed at further developing its business.


2019. Business communications service Movius raises $45M



Movius, a company specializing in enabling businesses to allocate a separate business number for voice calls and texting on any mobile device, recently completed a Series D funding round, securing $45 million. With this latest investment, the company's total funding reaches $100 million. Currently, Movius boasts over 1,400 businesses as its valued customers, and it has partnered with renowned carriers such as Sprint, Telstra, and Telefonica. It's crucial to understand that Movius surpasses the functionality of a basic VoIP app found on your phone. The company delivers a carrier-grade network that empowers businesses to assign a secondary number to their employees' personal devices. Consequently, employers retain control even when employees bring their own devices to the workplace.


2019. Vonage brings number programmability to its business service



Vonage has introduced number programmability to cater to its business clientele. This new feature allows enterprises to expand the functionality of any VBC (Vonage Business Cloud) number using Nexmo's APIs. Enabling this capability is as simple as toggling a switch within the management console. Once activated, businesses gain the ability to programmatically route calls, develop customized communication applications and workflows, and integrate third-party systems for creating chatbots and other tools. These capabilities empower users to tailor their calls according to their specific needs and requirements, recognizing that every company possesses distinct processes and preferences.


2018. Dialpad acquired AI-startup TalkIQ



Dialpad, the platform for business communications, has made an acquisition to leverage artificial intelligence capabilities. The company has acquired TalkIQ, which specializes in capturing voice data in nearly real-time and applying sentiment analysis and analytics. This integration of AI technology allows for real-time feedback and provides valuable insights for customer service operations. Managers can receive guidance on when to intervene during a call. The functionalities of TalkIQ will be seamlessly integrated into the suite of Dialpad apps, including voice and video communication, customer service call center management, and UberConference for conference calling.


2011. Top 5 reasons why Microsoft acquired Skype

Last week, Skype again postponed its IPO. Then appeared the rumors that Facebook and Google are in talks to buy Skype. But today, suddenly Microsoft has acquired Skype for the record sum - $ 8.5 billion. With all respect to Skype - this is a very big sum. After all, Skype annual revenue is less than $1 billion and the net income is about $260 million. However, there are several reasons for Microsoft to overpay for this world's most popular messenger: ***


2009. Google Wave: is it a tsunami for Enterprise software?



On 30 of September the destructive tsunami wave hit the islands in Pacific Ocean. We don't know if this was a part of Google Wave promotion, but the effect from both is quiet comparable. Yesterday Google started sending 100000 invitations to Google Wave and the craze around this event has nothing similar in the Internet history. The number of news and comments about it is amazing and people already selling  the invites on eBay for couple hundreds of bucks. Of course, it's a new cool and game-changing products, but lets calm down and think about its enterprise-perspectives. ***