AI Transcription software

Updated: February 27, 2019

2018. Microsoft adds AI transcription to OneDrive and SharePoint

Microsoft is adding video and audio transcription capabilities to OneDrive for Business and SharePoint, making a range of digital content more easily accessible to users. The new feature will automatically create a full transcript of dialogue when viewing a video or listening to an audio file, using AI technology available in Microsoft Stream (formerly Office 365 Video). The text data will be stored in the Microsoft Cloud, which Microsoft claims can be cheaper and more secure than relying on third-party transcription tools. The new service will be made available to Office 365 subscribers later this year.

2018. Google Voice version for enterprise comes to G Suite

Google is starting to roll out an enterprise version of its Google Voice service for G Suite users. Google voice has been a long-enjoyed service for everyday consumers, and offers a lot of benefits beyond just having a normal phone number. The enterprise version of Google Voice appears to give companies a way to offer those kinds of tools, including AI-powered parts of it like voicemail transcription, that employees may be already using and potentially skirting the guidelines of a company. Administrators can provision and port phone numbers, get detailed reports and set up call routing functionality. They can also deploy phone numbers to departments or employees, giving them a sort of universal number that isn’t tied to a device — and making it easier to get in touch with someone where necessary. There’s also a spam filtering feature, which will probably be useful in handling waves of robo-calls for various purposes.

2018. GoToMeeting adds AI transcription, Amazon Alexa integration

LogMeIn has updated its GoToMeeting video and audio conference platform with new features that include a text chat function, AI transcription service and integration with Amazon’s Alexa voice assistant. The Business Messaging feature lets employees chat one-to-one or in groups with each other or with external clients using the new GoToMeeting desktop application or a standalone mobile app. Users can jump from a message thread directly into a video or audio conference with one click. The Smart Meeting Assistant transcribes meeting audio, storing the text in the cloud for subsequent sharing. This means that meeting attendees won’t need to worry about taking notes and can focus on discussions with colleagues.

2017. Box applies AI to content management

Box has just unveiled Skills and the related SDK, Skills Kit. With these new offerings, organizations and developers now have the ability to pull insights from their massive content stores in Box data sets and apply machine learning to release the intrinsic commercial value in that content. Box is previewing three initial Box Skills, using machine learning tools from Google Cloud and Microsoft Azure to solve common business use cases: Those use cases include: Image recognition (detecting individual objects and concepts in image files, capturing text through optical character recognition (OCR), and automatically adding keyword labels to images to easily build metadata on image catalogs), Audio Transcription & Analysis (uses audio files to create and index a text transcript that can be easily searched and manipulated in a variety of use cases), Video Indexing (analyzes video files to provide text transcription, topic detection and indexing, and facial recognition).

2017. GoDaddy launches business phone system SmartLine

Domain and hosting provider GoDaddy is moving into the voice and telephone business with a new app called SmartLine. It's aimed at addressing a basic need of small businesses — more and more of them are using their smartphones for both work and personal calls, but they don’t necessarily want to give everyone their personal phone number. So SmartLine creates a second number that connects to a customer’s iOS or Android device. Other features include the ability to fully configure SmartLine from the mobile app (without visiting a website), to set business hours (so that calls outside of those hours go directly to voicemail) and to receive voicemail transcriptions. And to win over alternatives, GoDaddy plans for more features, like vanity numbers, toll-free numbers and sharing a single phone number between multiple employees’ cell phones. A SmartLine with unlimited calling and texting costs $9.99 per month.

2010. Twilio - Google Voice for web-applications

Virtual PBX systems emerged long ago and gradually taking the market share from traditional PBX. This kind of service is even available for consumers - for example, Google Voice - the personal virtual PBX, which handles incoming calls, SMS and voicemail. But the main drawback of such services (for business) is that they are designed for interaction with people, but not with applications. At the same time, to improve business performance, each call should be at least logged in some application (e.g. in CRM system), and better - initiate some automated operations (for example, open the card of calling customer or solve customer problems by the interactive voice menu). Therefore, recently the API-voice services, which allow to easily integrate telephony into web-applications, appeared. Twilio - is one of them. It works like that. When a call incomes to your Twilio-number, the service sends http-request to your web-application. This request contains the caller data (at first - phone number). Your application can processes this data, perform the necessary automatic operations and sends back (to Twilio) an XML with commands - for example, to start call recording, redirect the call to a certain number, send an SMS or ask the caller something (with a human voice). The caller may respond by pressing buttons on the phone or by voice, which will be transcripted to text. Having received a new reply, Twilio again sends the data to your application and the interaction between the caller and your app will continue. Text to voice and voice to text transcription - these are services on which Twillo earns money. In addition, it sells the phone numbers, outgoing call minutes and charges a fee for sending SMS and storing voicemail at your online account. To help developers, Twilio recently released OpenVBX - open php/mysql system, which is installed on your own server and provides the visual designer helping to create different interaction algorithms - voice applications. And to integrate Twilio with business application you just need to develop a plug-in for OpenVBX. Twilio competitors are Tropo and Ribbit.