AI for Sales

Updated: September 02, 2022


2022. Falkon closes $16M round to automate sales workflows and analyses



Falkon, a sales analytics platform that uses AI to attempt to show where successful product sales are occuring in an organization, today announced that it raised $16 million. Falkon’s platform tries to unify a company’s go-to-market data (e.g. product usage metrics, customer relationship management and sales enablement data and web traffic), de-duplicating the info and generating “data-driven” recommendations for sales and marketing teams — specifically sales development representatives, account executives and account managers. Falkon can uncover “stuck” sales pipelines and find new opportunities, through algorithms and a collection of apps that can be used together or individually.


2021. Ocurate raises $3.5M to show customer lifetime value for B2C companies



Ocurate, a startup using artificial intelligence to predict customer lifetime value for e-commerce businesses, took in an oversubscribed seed round of $3.5 million. Ocurate’s technology allows companies to take actions on lifetime value confidently at all stages of the life cycle, which has a significant impact on our customer’s overall business with a potential increase of gross profit by over 15%. Ocurate’s database started with voter rolls and now has collected data from more than 300,000 Americans. It also pulls data in from clients; for example, if you are a Netflix subscriber, the data might include login data, telemetry data and what was purchased in the past.


2021. Connect the Dots collects $15M to help companies graph connections



Salespeople are always looking for an edge when it comes to contacting potential customers. Knowing someone who knows someone at your target customer and can make an introduction means that it’s much more likely the contact will pay attention. A former Salesforce executive wants to make it easier to find those connections, and he’s building Connect the Dots, a startup that aims to build a personalized, professional relationship graph. The way it works is you sign up and it scans any email accounts you have, looking for connections at different companies. It collects and correlates this data. When you look at a particular company, you can see who you know who knows someone there, with the strength of your connection measured by three colored dots. If they’re all green, it’s a solid connection and you can request an email introduction.


2021. Introhive raises $100M for AI-powered sales tools



Introhive, a startup which has built an AI engine that ingests huge amounts of data from across disparate applications to help companies (and specifically anyone in their organization that is selling to someone) to build better “relationship graphs” for target organizations, has raised $100 million in funding. There is something about the service that reminds me a bit of LinkedIn or ZoomInfo — which you may use in your own work, or come across when Googling someone online for some reason (hey — I’m not asking why here) — for providing some kind of data base/org chart of people connected to a business. But to be very clear, the data that Introhive builds for a customer stays with that customer, and doesn’t go anywhere else.


2021. Dooly closes $20M for AI-based tools to help salespeople with their busywork



Dooly, a Vancouver, Canada-based startup that has built a set of AI-based tools that automate the busywork that goes into updating data in their sales software, and namely Salesforce, has picked up $20M. The idea with Dooly is that you turn it on, connect it to what you are using — starting with Salesforce — and Dooly lets you make notes which it then organises and puts into the right places in the rest of your apps. The product currently also integrates with Slack, G-Cal and G-Drive.


2021. SetSail nabs $26M Series A to rethink sales compensation



SetSail, the startup that wants to upend the way sales people get compensated by paying them throughout the sales cycle, rather than a single commission after the sale closes, has raised a $26 million Series A. SetSail connects to your CRM, email, calendar and other systems that have signals about the progress of a particular sale, and then using machine learning looks at points in the sales cycle where it would make sense to reward the sales person for the progress they are making. SetSail leverages machine learning to analyze customer interactions and uncover what’s driving progress in your deals.


2021. SalesLoft raises $100M for its AI-based sales platform



SalesLoft, a sales platform that provides AI-based tools to help salespeople run their sales process virtually — from finding and following up on leads, through to helping them sell with virtual coaching tools, and then assisting in the post-sales process — has closed $100 million in funding. The company originally was focused on the mid-market, but that has changed with more larger enterprises also coming on board. Google, LinkedIn (which backs SalesLoft and is in a strategic partnership with it), Cisco, Dell and IBM are all customers. The company competes against a plethora of others, including Clari, Chorus.ai, Gong, Conversica, Afiniti and Outreach, as well as biggies like Salesforce.


2020. Sales productivity platform Nektar raises $2.15M



Singapore-based Nektar.ai, a productivity platform for sales teams, has raised $2.15 million in seed funding. Nektar lets sales teams integrate workplace tools, like Slack, Google Meet, Microsoft Team, Microsoft Exchange and WhatsApp, with CRM platforms, including Salesforce, Microsoft Dynamics and Hubspot. This helps sales teams by reducing time spent on administrative tasks and enabling them to feed data from various software into analytics tools and automated to-do lists. One of Nektar’s features are “playbooks,” or sets of best practices, goals and alerts that sales, customer support and marketing teams can collaborate on and reference.


2020. Vivun announces $18M for its AI pre-sales platform



Vivun, the company building AI-based pre-sales platform, announced an $18 million Series A. Vivun has caught the attention of investors because this is a unique product category and there has been a lot of demand for it. It turns out that businesses of all sizes, startups and enterprises, are really craving a solution like Vivun, which is dedicated to pre-sales. Vivun's business has grown this year. Large businesses like Okta, Autodesk and Dell Secureworks have filled in nicely, and the product actually fits well in larger enterprise organizations.


2020. Tone raises $4M to help e-commerce brands text with their customers



While many companies are using chatbots and other forms of automation to manage their communication with customers, Tone is betting that humans (using AI) will remain a key part of the equation. Tone employs its own team of human agents to actually do the texting, assisted by software that helps them find the information they need. The agents are assigned to specific brands, which means that customers will be talking to the same person whenever they have a question for that business. Tone integrates with e-commerce systems like Shopify and Magento, and it’s already working with more than 1,000 brands like ThirdLove, Peak Design and Usual Wines — which are seeing as much as a 26% increase in revenue and a 15% increase in order size.


2020. SugarCRM acquires Node to gain predictive customer intelligence



SugarCRM announced this morning it has acquired customer intelligence startup, Node. While Sugar gains a ton of AI expertise, it also adds a customer prediction element to the platform, such as figuring out the customers most likely to convert or most likely to leave. This puts it in more direct competition with Adobe and Salesforce, which for some time have had intelligence layers that provide that kind of predictability. Node was founded in 2014 and has raised over $43 million. It fills a gap for SugarCRM adding engagement analytics and action at both ends of the business, and at the same time provides a market differentiator for them.


2020. iKala, an AI-based customer engagement platform, raises $17M



Taiwanese startup iKala, which offers an artificial intelligence-based customer acquisition and engagement platform, will expand into new Southeast Asian markets after raising a $17 million Series B. IKala’s products are targeted toward e-commerce companies, and include KOL Radar, for influencer marketing, and Shoplus, a social commerce service focused on Southeast Asian markets. iKala implements a state-of-the-art DAA flywheel (Digitalization, Analytics, and Application flywheel) framework to provide a clear roadmap and strategy for AI adoption.


2020. Gong.io nabs $200M to enhance CRM with voice recognition



Gong has raised a significant $200 million on a $2.2 billion valuation. Gong is trying to create a category it have dubbed “revenue intelligence.” Today sales data is stored in a CRM database consisting of descriptions of customer interactions as described by the salesperson or CSR. Gong is trying to transform that process by capturing both sides of the interaction, then, using artificial intelligence, it transcribes and analyzes those interactions. It extracts important bits out of the conversation to provide insights to customer-facing people about how they can get better at what they do, while providing insights to management about how staff is performing. It takes it one step further by offering strategic input like how your competitors are trending or how are customers responding to your products.


2019. Sales assistant software Vymo raised $18M


Vymo, the startup that operates an eponymous mobile-first service to help salespeople manage their leads and get more work done, has raised $18 million in a new financing round to expand its footprint in the U.S. and other markets. Vymo serves as a CRM (customer relationship management) solution and also works with other popular CRMs such as Salesforce. The service helps salespeople automatically capture their business calls, visits, messages, emails, calendar and the engagement levels to better track and manage their leads. Vymo, which employs about 100 people, has amassed over 40 enterprise customers, including life insurance firms AIA Group and AXA, in seven nations. More than 100,000 salespeople use Vymo’s service.


2019. Microsoft PowerPoint adds AI presentation coach


During last few years, Microsoft started to bring some of its AI smarts to PowerPoint to help you design good-looking slides. Today, it’s launching a number of updates and new features that make this even easier. Even the best-designed presentation isn’t going to have much of an impact if you’re not a good public speaker. That’s a skill that takes a lot of practice to master, and to help you get better, Microsoft created Presenter Coach for PowerPoint, a new AI tool that gives you feedback while you’re practicing your presentation in front of your computer. For example it tells you whether you are using inclusive language and how many filler words you use. It also makes sure that you don’t commit the greatest sin of presenting: just reading the slides. After your rehearsal session, PowerPoint will show you a dashboard with a summary of your performance and what to focus on to improve your skills.


2019. Oracle adds more AI features to its suite of sales tools



Oracle adds several AI-fueled features for its suite of sales tools. For starters, the company wants to help managers and salespeople understand the market better to identify the best prospects in the pipeline. To that end, Oracle is announcing integration with DataFox, the company it purchased last fall. The acquisition gave Oracle the ability to integrate highly detailed company profiles into their Customer Experience Cloud, including information such as SEC filings, job postings, news stories and other data about the company. The company also announced an AI sales planning tool. Tarkoff says that Oracle created this tool in conjunction with its ERP team. The goal is to use machine learning to help finance make more accurate performance predictions based on internal data.


2018. Salesforce allows to enter data to CRM via voice



Sales managers love to talk. In fact, talking is their job. But when it comes to entering customer data to CRM system, they have to type. Salesforce wants to save salespeople from such a cognitive dissonance. New feature - Einstein Voice - allows to enter data into the system using natural speech. Imagine, when getting behind the wheel, you simply launch the mobile app and talk to virtual assistant: "I just met John Smith. He is interested in buying, but asked to call him in a week ...". And the virtual assistant gently adds a note to this customer history in CRM. But Salesforce should do something with personality of their virtual assistant. It looks wrong to force Einstein to perform such simple tasks.


2018. Microsoft launches new AI applications for Dynamics 365 CRM



A year ago Microsoft introduced its first Dynamics 365 AI solutions and today it’s expanding this portfolio with the launch of three new products: Dynamics 365 AI for Sales, Customer Service and Market Insights. Dynamics 365 AI for Sales, unsurprisingly, is meant to help sales teams get deeper insights into their prospects using sentiment analysis. That’s obviously among the most basic of machine learning applications these days, but AI for Sales also helps these salespeople understand what actions they should take next and which prospects to prioritize. Similarly, the Customer Service app focuses on using natural language understanding to understand and predict customer service problems and leverage virtual agents to lower costs. Finally, Dynamics 365 AI for Market Insights does just what the name implies: it provides teams with data about social sentiment, but this, too, goes a bit deeper.


2018. Salesforce added automated query building feature in Einstein Analytics



Salesforce introduced a new feature to Einstein Analytics Conversational Queries. It recognize the most common phrasing as you’re typing, providing an automated way to build queries and access data. With Conversational Queries, users can type phrases related to their data — such as “show me top accounts by annual revenue” or “rank accounts decreasing by annual revenue and billing country” — and instantly view answers in automatically configured dynamic charts. By putting the queries into plain language, helping you build the query automatically, then building the charts based on the automated phrasing, it puts the ability to access analytics into more hands.


2017. Zoho CRM got AI assistant



Zoho has introduced Zia - the Artificial Intelligence-powered Sales Assistant for Zoho CRM. Zia lets you know when something is going extraordinarily well –or wrong- in your sales operation, knows what you want to do – and helps you do it faster and bring the end of voicemails and unread emails. Zia is capable of learning, over time, the most frequent actions a particular user takes on Zoho CRM. Besides, Zoho introduced Blueprint, a sales process automation platform and upgraded two features to platforms: Zoho PhoneBridge, which connects a customer's PBX system to the Zoho CRM system, and SalesSignals, which provides real-time information about the activities of customers and prospects.