AI for Retail
2019. AI-based e-commerce helpdesk Gorgias raises $14M
Gorgias, a startup offering artificial intelligence tools for customer service and support, is announcing that it has raised $14 million in Series A funding. Gorgias is taking advantage of a broader shift as brands are looking to sell directly to consumers, rather than going through intermediaries like Amazon. The product integrates with Shopify, using AI and customer data to automate responses to basic questions like, “What’s my tracking number?” By doing this, the business can free customer service representatives from spending most of their time responding to these routine requests, and the customers get faster answers.