Netsuite invented Social ERP

Netsuite has already missed the opportunity to use the Social CRM buzz. Salesforce and some other CRM vendors have already unveiled social features and launched the marketing promotions. But Netsuite has all chances to become the first to offer Social ERP. Today Netsuite and InsideView announced about the new partnership in order to create the Social ERP. But why do we need this social ERP software? Everything was clear with social CRM: salesperson needs to monitor customers and leads in the social networks in order to involve into the discussions and sell something. But why ERP, that  is intended for resources accounting and planning, needs the similar features? Netsuite has found some answers to this question.

First, one of ERP primary tasks is supply chain management (SCM). And if you want to plan the supply chain, you need to be aware if everything is ok with your suppliers. But where can you find this information? In the social sites, like Twitter, Facebook and LinkedIn. With the help of InsideView technology, Netsuite will be able to monitor the notes about the suppliers and provide reports to the supply manager.

Second, ERP software also includes human resources management (HRM). And where can you find the new employees or personal information about existing workers? Right, on the internet blogs and forums. Third, ERP is used to track the accounts payable and forecast the future incomes. But how can you check if a customer will pay your invoice in time? Of course, you can read news and rumors about it in the Internet.

See also: Top 10 Online ERP software