Zendesk vs Zoho Desk
Last updated: April 04, 2018
Zendesk is web-based help desk software with an elegant support ticket system & a self-service customer support platform. Agile, smart and convenient. Zendesk free open-source alternatives are osTicket, OTRS, Mantis
Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
Face to face in the news:
2017 - Zoho Desk introduced Compact Mode, Ticket Peek, and Snippets. Zendesk keeps calm
Zoho Desk, the service that helps customer service teams take advantage of context to improve the quality of their support, is adding more tools to take on Zendesk. The new Compact Mode brings you all the functionality of the classic ticket list, but shows you nearly twice the number of tickets without navigating to a second screen. Another new feature - Ticket Peek is a lightweight response screen for agents to respond to tickets quickly. When agents ‘peek’ into a ticket, they can see all of the interactions within that ticket, as well as all of the ticket’s properties and applicable solutions. Besides, agents can now use Snippets - pre-written phrases that can be invoked in a response by hitting the Tab key.
2014 - Zoho Support integrated with Zoho Creator to strike back at Zendesk
Online help desk software Zoho Support is now integrated with online database tool Zoho Creator. The integration enables to create, update or fetch information from Zoho Support to Zoho Creator. To suit your business process, you can build custom modules for the Zoho Support application. You could even bring information into your Zoho Creator custom app to build reports and collaborate with other users. For instance, in your Zoho Creator Order Management app. Your customers can report complaints and a ticket will instantly get created in Zoho Support. The agent can even access the order details empowering him with the relevant information.