ZenHub vs Zendesk

Last updated: October 29, 2021

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ZenHub
Agile Project Management inside GitHub. ZenHub is more than “integrated”: it runs natively in GitHub’s interface. Stop context switching with third-party tools and unite your team where they already work: GitHub.
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Zendesk
Zendesk is web-based help desk software with an elegant support ticket system & a self-service customer support platform. Agile, smart and convenient.
ZenHub vs Zendesk in our news:

2021. Zendesk to acquire SurveyMonkey



Zendesk will buy Momentive - the parent company of SurveyMonkey, an online questionnaire platform, in a stock deal valued at $4.13 billion. SurveyMonkey offers cloud-based software to support service solutions across brand and market insights; product, employee, and customer experiences; online survey development; and a suite of paid backend programs. Given each company’s customer bases and complementary capabilities, the companies said in a press release that there is significant opportunity for joint product adoption and to build on Momentive’s traction with enterprises.


2021. Zendesk acquires AI automation startup Cleverly to advance customer service



Zendesk has announced the acquisition of early-stage artificial intelligence startup Cleverly. Cleverly’s product platform provides a series of artificial intelligence-powered capabilities, including a triage function to automatically tag incoming service requests to help categorize workflow. The startup also has what it refers to as AI-powered human augmentation with its agent assist capability that aims to help customer service agents provide the right answers to inquiries. The company’s technology already integrates with Zendesk, as well as with Salesforce.


2021. Project management service ZenHub raises $4.7M



ZenHub, the GitHub-centric project management service for development teams, has raised a $4.7 million seed funding round. It also has launched its newest automation feature, which makes it easier for teams to plan the development sprints, something that is core to the Agile development process but often takes a lot of time and energy — something teams are better off spending on the actual development process. ZenHub is also going to build a new feature that will automate some parts of the software estimation process, too, by launching a new tool that will help teams more easily allocate story points to routing action items so that their discussions can focus on the more contentious ones.


2020. Zendesk’s latest tools designed to give fuller view of the customer



Two years ago Zendesk, which is widely known for its help desk software, made the move to CRM when it acquired Base. A little later that year, it announced the Sunshine platform, which customers could use to build applications on top of the Zendesk platform. It has been working to integrate the CRM tool more broadly into the platform, and today’s announcement is about giving Zendesk users a broader view of its customers. Zendesk has a great amount of data at its disposal about the customer’s likes and dislikes based on interactions with the help desk side of the house.


2018. Zendesk launched customer service app builder



Zendesk announced Zendesk Sunshine, a new platform for creating customer-focused applications on top of Zendesk’s toolset. Companies can build apps on top of Sunshine, typically customer experience or customer relationship apps, and they will be hosted natively on AWS and have access to all the AWS services. And all of the applications rely on the Sunshine platform for information sharing. This approach is aimed at helping Zendesk customers build applications to take advantage of the data they are collecting inside of Zendesk as a natural byproduct of doing work with the service, but over time independent developers could begin working on the platform too.


2018. Zendesk launched enterprise content management platform



Zendesk announced a new enterprise content management product specifically geared for large customer service organizations. It’s called Guide Enterprise and it’s designed to provide those larger customer service organizations with a knowledge base and a content management platform for editorial planning and review. The idea is to empower customer service reps to write up solutions to problems they encounter and build up that knowledge base as part of the natural act of doing their jobs. The reps can find their fellow employees’ notes and not have to reinvent the wheel every time, and the notes and articles they write can pass through editorial review and become part of the permanent knowledge base. When customers hit the site or app, they can access solutions to common problems before having to talk to a human. The platform also includes reminders to check the content regularly so the knowledge base stays fresh and stale content is removed.


2016. Zendesk expands beyond the help desk



Customer service app Zendesk unveiled a new product Zendesk Explore that provides analytics to measure and understand the entire customer experience. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it. It's taking data from Zendesk’s myriad tools or third-party systems like customer data in Salesforce, buying history in Shopify or web analytics from Google Analytics and pulling it all together into one central place. It can deliver this information, regardless of role to get a much fuller view of the customer than you can get with bits of information trapped inside application silos.


2016. Zendesk introduced Zendesk Message



Zendesk, the leading customer support software, adds the new feature - Message - the messaging product that helps businesses engage customers on their favorite messaging platforms. The first of these messaging platforms is Facebook Messenger. Zendesk Message is easy to use and designed specifically for messaging. Since messaging interactions tend to occur in short bursts, we made it easy for agents to move quickly from one conversation to the next, while keeping it easy to assign, own, and resolve conversations. Agents will be able to easily reference important events in a long conversation stream with features like timeline.


2015. Zendesk acquired Business Intelligence service BIME Analytics



Customer support giant Zendesk has acquired BIME Analytics for $45 million. BIME Analytics is a business intelligence startup with a software-as-a-service approach. It turns data from many different sources into trends and insights. The startup provides dozens of data connectors in order to aggregate data from multiple sources — Bigquery, CSV, Excel, Intercom, Google Analytics, Salesforce and more. You can name a data point for business intelligence purposes, and chances are BIME already supports it. Then you can create interactive dashboards, advanced visualizations or exploit the results using SQL queries. Everything is fast and distributed, you won’t have to manage servers to do these data manipulations.


2015. ZenHub connects its project management service to GitHub Enterprise



ZenHub, a service that helps engineering teams manage their GitHub projects through Trello-like drag-and-drop task boards, was previously only available for regular GitHub accounts. Starting now, however, enterprise users who use the on-premise GitHub Enterprise service, will also be able to use ZenHub. This new enterprise version of ZenHub is one of the first collaboration and project management service that integrates directly with GitHub Enterprise. GitHub — and Git in general — is seeing rapid adoption in the enterprise. There are now a number of services on the market, including startups like waffle.io (which also works with GitHub Enterprise) and some of Microsoft’s and Atlassian’s tools, that offer project management services for Git. What makes ZenHub stands out is its direct integration with GitHub Enterprise, so that developers don’t have to switch back and forth between even more different tools than they already do.