Viber vs WhatsApp
Last updated: July 27, 2022
Viber is a mobile app that provides free international calls and text messages to other Viber users using 3G or Wi-Fi. Uses your existing contact list - check out which of your phone contacts and friends is already on Viber so that you can call and text them for free.
WhatsApp Messenger is a cross-platform mobile messaging app which allows you to exchange messages without having to pay for SMS. WhatsApp Messenger is available for iPhone, BlackBerry, Android, Windows Phone and Nokia and yes, those phones can all message each other! Because WhatsApp Messenger uses the same internet data plan that you use for email and web browsing, there is no cost to message and stay in touch with your friends.
Viber vs WhatsApp in our news:
2022. Messaging app Viber launches Payments - a new digital wallet
Viber, the messaging app owned by Japanese e-commerce giant Rakuten, is launching Payments on Viber — a new service that will let users set up digital wallets tied to their Viber accounts. Linked to other bank accounts as well as Visa and Mastercard, Payments wallets can in turn be used to make bill payments and buy goods, as well as transfer money to other individuals. Peer-to-peer transfers will be the first of these services to launch, and these will be free. Services like payments to businesses likely will have some fees attached. The service is being launched first in two markets — Germany and Greece — with the plan being to extend that to the rest of Europe, and then Viber’s wider global footprint of 180 countries, this year and next.
2022. WhatsApp's new Communities tool sounds a lot like Slack
WhatsApp has added a new feature - Communities. A "Community" will be composed of people who are all part of the same organization or group — WhatsApp gives the example of a school or apartment building — and sub-groups for people to discuss specific topics. There will also be a mechanism for admins to send announcements to all the members. Communities sounds a lot like Slack, the messaging platform that's extremely popular in the digital workplace. WhatsApp is also rolling out some general changes to Groups that also have a Slack-ish ring to them. Most notably, that includes emoji reactions. Praise be! But there's also increased size for audio calls (they'll be able to accommodate 32 users), increased file sharing size to 2 GB, and the ability for admins to delete messages.
2021. WhatsApp brings its Business API to the cloud to speed adoption
WhatsApp is launching new, cloud-based version of its WhatsApp Business API, hosted on parent company Facebook’s infrastructure. With the shift to the cloud, the setup time for integrating with the API will drop from weeks to only minutes, the company claims, so businesses can more quickly transition to WhatsApp’s API platform to communicate with their customers who have opted in to receive their messages. The company has been steadily building out its Business API over the past couple of years to become one of the key ways the otherwise free messaging app will generate revenue from its service. Businesses today pay WhatsApp on a per-message basis, with rates that vary based on the number of messages sent and region. Currently, tens of thousands of larger businesses have adopted the existing (non-cloud based) API, including brands like Vodafone, Coppel, Sears Mexico, BMW, KLM Royal Dutch Airlines, Iberia Airlines, Itau Brazil, iFood and Bank Mandiri, among others.
2021. WhatsApp adds voice and video calling to desktop app
WhatsApp is rolling out support for voice and video calling to its desktop app for Mac and Windows. For now it will only support one-to-one calls, but that it will be expanding this feature to include group voice and video calls “in the future.” Video calls work “seamlessly” for both portrait and landscape orientation, and the desktop client is “set to be always on top so you never lose your video chats in a browser tab or stack of open windows,” the firm said, which began testing the feature with a small group of users on desktop late last year.
2020. WhatsApp finally launches payments
WhatsApp has announced that users in Brazil would be the first to be able to send and receive money by way of its messaging app, using Facebook Pay, the payments service WhatsApp owner Facebook launched last year. The payments service — which currently is free for consumers to use (that is, no commission fee taken) but businesses pay a 3.99% processing fee to receive payments — will work by way of a six-digit PIN or fingerprint to complete transactions. You use it by linking up your WhatsApp account to your Visa or Mastercard credit or debit card, with initial local partners including Banco do Brasil, Nubank and Sicredi. Cielo, a payments processor, is also working with WhatsApp to complete transactions. “We have built an open model to welcome more partners in the future,” it noted.
2020. Viber launches group video calls for 20 users
Viber becomes the latest platform for launch a Group Video Calls feature, enabling large meetings and online classes. The new feature will enable group video calls of up to 20 people with unlimited duration. Viber already has a lot of success with Group Audio Calls (up to 20 people), and group chats (up to 250 people) so in light of the current situation, Viber has also started to add video to its capabilities. Group Video Calls show the speaker to all participants but users can also choose to pin any video to their screen during the call – their own or other participant’s video. Users can also mute themselves, or disable video during the call, as well as see if other participants are on mute or their video is turned off.
2019. WhatsApp adds business catalogs
WhatsApp is expanding its business app with a new “catalogs” feature that will allow the businesses to showcase and share their products and services to potential customers, who can browse photos, view prices and read product descriptions to help inform their purchase decisions. These catalogs effectively serve as a mobile storefront on WhatsApp and one that can be operated without the need for a web page at all. Instead, the business owner simply visits the new Catalog option in their app’s settings and uploads photos of whatever it is they’re selling and fill out the details, which can optionally include a product or service code.
2019. WhatsApp Business app added customer service features to its desktop and web apps
A year ago, WhatsApp officially introduced its standalone app aimed at small business customers. And now it’s making the app easier to use on the desktop and the web by porting over several of the most popular features that were previously available only on mobile. These include tools to organize and filter chats, as well as to quickly reply to customer inquiries. Quick Replies feature lets businesses respond to common questions from customers with pre-written replies. It joins several other customer service features, like automated greeting messages that are triggered when the customer pings the business account, or away messages that can be scheduled for those times when you’re not able to immediately answer new inquiries.
2018. WhatsApp launched encrypted group video calls
WhatsApp has supported video calling since 2016, but calls were, until now, limited to two participants. With the latest change, the app is upping its support to four total participants. That's a fairly modest increase, particularly compared to other services. Facebook Messenger supports group video calls of up to 50, while Skype supports 25 participants. But the feature is likely more challenging for WhatsApp than some of its competitors. Its video calls, like other messages sent within the app, are end-to-end encrypted by default, for one thing. The company also needs to ensure new features are optimized for people with slower connections and older devices.
2018. WhatsApp adds Telegram-like channels
WhatsApp added an option to have only admins to send messages in group chats. This could be useful for people and companies that use WhatsApp as a way to send mass updates, and to cut down on noise and clutter. In fact it's an alternative for Telegram's channels, where only administrators can broadcast messages. This format is suitable for corporate micro-blogs to deliver company news, discount-offers or announcements to large number of customers.