Video: Teamviewer vs Zoho Assist
Last updated: October 20, 2017
TeamViewer connects to any PC or server around the world within a few seconds. You can remote control your partner's PC as if you were sitting right in front of it.TeamViewer free alternatives are: Chrome Remote Desktop, AeroAdmin, TightVNC
Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe, as long as they are hooked to the internet, even through firewalls and proxies. Once your customer approves access, control the remote computer as if it were in front of you, provide fast support and impress, without leaving your seat. Moreover, with online remote support you save time and all that money involved in travel.
Face to face in the news:
2017 - Zoho Assist enables iOS remote access. Your move, TeamViewer !
For a long time iOS, unlike Android, wasn’t easy to support remotely as it didn’t allow screen sharing. This month Apple released the screen-sharing option in iOS 11, changing the game for iOS remote support. And today Zoho Assist added the way to support remote customers on iOS. Your customers can quickly join your remote support session from their iPhone or iPad. Zoho Assist supports iOS 11 from day one. iOS mobile device support comes with affordable pricing model with no device limit. Thereby Zoho Assist gets more functional if compared vs TeamViewer
2017 - Zoho Assist now allows to remotely connect to Android devices to challenge TeamViewer
Zoho Assist, the app that helps you provide quality remote support, now supports Android devices. Through this app, your customers can share their screens in realtime while live chatting with them during the support session. If your customer is using a Samsung device, you can even access their device remotely with their consent. If you have a Zoho Assist Professional license, you’ll be able to start a remote session from anywhere.
2010 - Zoho Assist - the new tool for remote support to win over TeamViewer
Zoho (as usuall very quietly) launched the new service Zoho Assist - the solution for remote customer support (primarily useful for software vendors). Of course, it's not the revolutionary service for Zoho because long ago they developed Zoho Meeting - the web-conferencing tool. And Zoho Assist is built on top of it. It works like this: support technician creates an online session and invites customer (via email). The customer clicks on the link in the mail, opens the session in the browser and (in one click) installs the small plugin for remote control. Then the technician can demonstrate his own desktop to customer or remotely control his computer.
Participants can communicate in built-in Zoho Chat or by phone (VoIP is not supported yet). They can also send each other files. In addition, Zoho Assist is equiped with tools for remote computer diagnostics.
Zoho Assist has an advanced screen-sharing tool. Browser viewer supports Flash, Java and ActiveX. In addition, you can broadcast the screen-sharing session on the site widget. All visitors can fill out a short form and to join the support session. For example, you can use this for training sessions.
Zoho Assist provides the free version for 2 participants, but it is limited to 5 sessions per month. Version without limitation costs $12/month per support technician (the number of clients participating in the sessions is not limited).