TeamViewer vs WebEx


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TeamViewer
TeamViewer connects to any PC or server around the world within a few seconds. You can remote control your partner's PC as if you were sitting right in front of it.
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WebEx
Cisco Webex is your one place to call, message, meet. Build stronger relationships with face-to-face meetings and real-time collaboration using whiteboarding, screen sharing and more. Showcase the best you with video conferencing that is simple but powerful.
TeamViewer vs WebEx in our news:


2018 - Webex Teams gets BroadCloud Calling integration



Webex Teams, a service for continuous teamwork with video meetings, group messaging, file sharing and white boarding, has added cloud calling via the integration with enterprise-grade cloud-based PBX phone system BroadCloud Calling. The addition of calling to Webex Teams’ content sharing and messaging capabilities makes it a “single UC (unified communications) application, which was the original vision of UC. Webex Teams was launched earlier this year when Cisco merged its two collaboration platforms – Webex and Spark – into a single platform.

2018 - Cisco morphed Spark into Webex



Cisco announced that its Spark team messaging app will be rebranded and rolled into its Webex platform.The move follows a decision to ditch the Cisco Spark brand, which will become Webex Teams. The app will include all of Spark’s collaboration features, including persistent messaging, whiteboarding, simple guest access and content sharing.  Cisco also launched a new Webex Meetings videoconferencing app, which will replace Spark’s meeting app. Spark video meetings had previously operated independently from Webex, hosted in the public cloud rather on Webex data centers. As a result of the changes, both Webex Meetings and Webex Teams will run on the Webex infrastructure backbone.

2018 - Cisco acquired Accompany to add AI to Webex



Cisco has agreed to acquire startup Accompany, which uses artificial intelligence to build databases of people and relationships at companies. It's like a personal assistant, giving executives the context they need before conversations and meetings. Cisco plans to incorporate Accompany technology into its collaboration products, for example by introducing company and individual profiles into Webex meetings. Cisco says it will pay $270 million in cash and stock in the deal. Thus Webex becomes more smart if compared vs Microsoft Lync

2018 - Cisco Spark & Webex combine into single collaboration platform



Cisco has unified its two, largely separate, collaboration packages – Spark and WebEx – into a single platform that supports a single set of features. The move makes sense because Cisco had been developing the somewhat similar packages separately, and there was some confusion about that in the market and sales channels. No more. Webex Teams combines collaboration features in Cisco Spark and WebEx such as whiteboarding, persistent messaging, roster, meeting controls, content sharing and so on. Before, the Cisco Spark management tool – Control Hub – provided some basic analytics for Cisco Spark. WebEx customers used a different tool – Site Admin – with a separate set of analytics capabilities. Now the Control Hub supports customers using both WebEx Meetings and WebEx Teams, and provides analytics functions for WebEx

2015 - Cisco to acquire video conferencing provider Acano



Cisco announced that it will buy video conferencing service Acano for $700 million. Cisco already offers that same kind of service - WebEx (that it acquired in 2007 for $3.2 billion). In addition, they launched a more modern alternative to WebEx they called Project Squared, last year. But Acano is offering much more sophisticated than what Cisco has been providing and really fills out its video portfolio. Acano will enhance the company’s ability to make connections in a heterogeneous environment. In other words, it helps make video conferencing work, even when there are multiple vendor tools involved — and across multiple devices from mobile to a big screen in the board room. “Acano’s portfolio includes video and audio bridging technology and gateways to enable customers to connect different collaboration solutions from disparate vendors across cloud and hybrid environments.

2014 - TeamViewer 10 adds video calls and other new features



Remote support service TeamViewer released the new version 10 that includes significant performance optimizations, UI redesign and a bunch of new features. Now you can reach out to your colleagues using video and VoIP in exceptional quality for both image and audio without having to first start a meeting. You can also talk to multiple participants simultaneously in a single call, and share your screen at any time. Besides, TeamViewer 10 provides a complete chat history for all conversations, and chats are end-to-end encrypted. Administrator now can apply setting policies, distribute them, and enforce them if necessary, all via the Management Console. Any changes to setting policies are automatically applied to all installations.

2014 - TeamViewer integrated with Spiceworks to win over OTRS



Remote support tool TeamViewer is now integrated with IT Help Desk service combined with IT community Spiceworks. From now users (support agents) are able to create and join support sessions directly from the Spiceworks help desk. Customers can connect with a simple click. An overview of current Spiceworks sessions is available in the TeamViewer Management Console and TeamViewer client. Connection reports are added to the corresponding ticket. Spiceworks is used by more than 5 million IT professionals to connect with one another, manage technology environments and learn about the latest technology products and services.

2013 - TeamViewer allows to remotely support mobile users



TeamViewer - is probably the most popular remote support app. Support agent remotely connects customer computer and solves his problem. But now many customers and employees are using smartphones and tablets not less than desktop computers and they also want to get remote support. To fix this gap recently TeamViewer QuickSupport app for iOS and Android was launched. It allows to remotely control mobile device. Well, to be honest, it can't remotely control iPhone (even iPhone owner can't fully control it). In case with iPhone, support agent can only communicate with the user via chat, transfer files, iOS configuration profiles and different settings (e-mail account, Microsoft Exchange account, and Wi-Fi settings), view the dashboard and screenshots (which the user have to do it himself).

But in case with Android, the mobile device can be fully controlled from the screen of agent's computer.

Remote support works like this:

1. User installs free mobile app TeamViewer QuickSupport

2. Launches it and sends the session ID to support agent

3. Agent launches desktop version, enters the ID and starts the remote support session

2012 - Free Webex is already available to compete with Google Hangouts



As Cisco promised, its web-conferencing service WebEx is becoming free. True, the number of free conference hosts (i.e. users that can create and manage online meetings) was reduced from 3 to 1. But the free disk space was increased up to 1 GB. The free online meeting can support up to 25 people simultaneously and provide the variety of tools: screen-sharing, whiteboard, remote control, file sharing, presentations, VoIP, video in HD-format, recording. You might be surprised that the service is currently in Beta status (after all, WebEx has been the web-conferencing market leader  for many years). The fact that it's not just the free version. It's a new version of WebEx, which in addition to web-conferencing adds a workspace for collaboration before and after online meeting.

There you can not only plan meetings and invite participants, but also share files before the online meeting and discuss them with your colleagues. And after the virtual meeting you can share the meeting record as well as files created during the meeting and continue the discussion. So, despite the beta status - you can be confident in the quality of the web-conferencing tool.

You can register a free WebEx account here.

2011 - WebEx adds free version, online office workspace to catch up with Skype



Finally, the most popular Web-conferencing service Cisco WebEx is getting closer to small business. At the Collaboration Summit in Miami Cisco has introduced the new version of Webex and the subscription free plan for 3 people and 250 MB of space. In addition to basic functions (screen-sharing, whiteboard, online presentations, document collaboration, VoIP and instant messaging) the free version also provides video conferencing (but not in HD-quality). Of course, there are several other web-conferencing services that offer free version, but WebEx differs by high quality and extensive functionality. According to the Cisco representatives the free version is already available, but we couldn't find it on the WebEx site. So, let's wait. We also have to wait till Q1 2012 for the new version of WebEx, which includes the very interesting feature - online workspace.

Even before Cisco bought WebEx, it included not only the web-conferencing tool, but also the virtual office WebEx WebOffice. It's an intranet-collaboration SaaS service that includes file storage, tasks, calendar, discussions, contacts, mail and of course it was integrated with WebEx online meetings. Long ago it was the best solution on the market, but then Google Apps, Zoho and others appeared and WebEx WebOffice was lost in the crowd.

Now Cisco is trying to unite web-meetings and collaboration from the other side - to add online office tools to the WebEx web-conferencing service. The next WebEx version will feature the new shell - WebEx Meeting Space, designed for collaboration before and after meetings. It includes activity stream, file storage, online chat, meetings calendar and scheduler. For example, in this workspace you can schedule a meeting, send invitations to attendees, share some files in advance and discuss the upcoming meeting in comments and live chat. And after the meeting - you can upload the meeting video, the resulting documents and discuss the meeting results in the comments.

Here is a video showing how it works.