Talkdesk vs Twilio
Last updated: October 04, 2018
World’s Leading Browser-based Call Center Software. Create a Call Center in 5 Minutes. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.
Talkdesk vs Twilio in our news:
2018 - Talkdesk nabs $100M for its smart call centers
Talkdesk, the provider of cloud-based contact center software, has raised $100 million in new funding. The round values the company at north of $1 billion. The company, which uses artificial intelligence and machine learning to improve customer service, targets mid-market and enterprise businesses, counting IBM, Dropbox, Stitch Fix and Farfetch as customers. With Talkdesk companies with millions customers can allow each customer to connect with a company in the best way possible. Having received a call customer service agent can see what products the cutomer bought, what her tastes are, what she has complained about before.
2018 - Twilio adds support for LINE
Communications API platform Twilio announced that it has added support for messenger LINE. With this, Twilio developers now have the ability to reach users on this service. The LINE support also extends to Twilio Studio, the company’s drag-and-drop app builder, and Flex, Twilio’s recently announced contact center solution. Twilio allows sending and receiving messages and supports many of the most popular messaging platforms, ranging from Facebook Messenger and Slack to WeChat, Kik and the new RCS text messaging standard. Missing from this list are the likes of WhatsApp and SnapChat, though they don’t have APIs that Twilio could easily integrate. Thus Twilio has more supported IMs in comparison to RingCentral
2016 - VoIP platform provider Twilio launches add-on marketplace to take on Amazon SNS
Twilio announced the launch of its add-ons marketplace. Using these add-ons, developers who use Twilio’s API to power the messaging features of their apps and services can easily combine Twilio’s services with those of its partners. Twilio will handle the billing for its partners and developers can access their services with a single API call. For now, Twilio is working with 18 partners, including the likes of IBM Watson, NextCaller, WhitePages Pro, Mobile Commons and Payfone. These add-ons are available for Twilio’s Programmable SMS, Programmable Voice and Twilio Lookup services.
2015 - Communications platform Twilio raised $130M to keep up competition with Clickatell
Twilio, the developer-centric communications platform, has raised a $130 million Series E round. Twilio says the new round will allow it to accelerate its global expansion plans and expands its efforts to get into the enterprise. The company also says that it will likely use the new funding to ” execute on strategic opportunities such as the company’s recent acquisition of Authy.” Twilio’s innovative cloud communications platform is changing the way businesses communicate with their customers and Salesforce Ventures is excited to help Twilio continue to accelerate their growth. With this round, the company is also clearly setting itself up for an IPO. In total, Twilio has now raised $233.7 $240 million and while it’s not talking about its valuation, it’s an easy guess that we are now talking about more than $1 billion.
2015 - Call Center software for SMBs Talkdesk raised $15 million
Talkdesk, which creates software that helps companies create virtual call centers has raised $15 million. Companies use Talkdesk to create centers where customers can call into in order for assistance and feedback. Those calls are connected to internal company databases like Salesforce and Zendesk, which bring up all the relevant information about a caller in order to help a customer service representative better resolve the issue or route that customer to the best person. For example, when someone calls customer service and the call is routed through Talkdesk, the software automatically puts information about the caller in front of the customer service representative. Examples of that would be order details, how much that person usually spends, their name, or other bits of information that are useful to representatives that help them more quickly resolve an issue.
2015 - Cloud communications platform Twilio adds WebRTC video chat
Twilio, the cloud platform, that makes it easy for developers to integrate voice calling and text messaging into their applications, is now also offering a video chat. The new Twilio Video service uses the WebRTC standard — which Twilio already used for some of its audio features — and is now available in beta. What Twilio hopes to enable with this new feature is a future where video can be easily integrated into any application. Say you have an accident and need to call your insurance. With an integrated video feature, you can’t just tell your insurance agent about what happened, but you can show exactly what kind of damage your car sustained. Using Twilio Video, developers get access to multi-party video calls with up to four participants, support for unlimited video connections, low-latency relays through Twilio’s data centers around the world and access to SDKs for iOS and Android.
2015 - Twilio acquires 2-factor authentication service Authy
Communications API provider Twilio has acquired Authy, a service that offers two-factor authentication to end users and enterprises. Authy is a natural fit for Twilio, that over the past few years powered components of the authentication and verification experience for brands like Intuit, Box and GitHub. Integrating Authy’s service with Twilio will give users a better self-service and policy-management experience, as well as features like mobile phone-based TOTP [time-based one-time passwords]. A number of Twilio customers, after all, have already built their own two-factor authentication services that use Twilio’s SMS and voice services. They will soon be able to do away with those (after a bit of engineering work, I would imagine) and choose Authy as a product option on Twilio.com.
2014 - Twilio adds MMS messages to its API cloud. 2600hz Kazoo keeps calm
Twilio, the cloud service that allows developers to easily integrate text messaging and VoIP into their apps by way of a set of simple APIs, is today adding a new feature - MMS picture messaging. For example it will allow employees to take pictures of interesting items that have come into the store, and instead of sending MMS messages of these pieces using their own direct numbers to share them - use their work numbers, provided by Twilio. Another use case - is letting customers contact companies by way of their apps to send pictures of broken products to get refunds or for technical help. Twilio MMS will work on all standard phone numbers across the U.S. and Canada, with prices starting at $0.01 per message to receive and $0.02 to send — and going down based on volume.
2014 - Twilio and Google want to turn Google Chromebooks into call centers. CallFire should better react
Twilio and Google are collaborating on a new product called Twilio CX for Chromebook, which is a Google Chromebook that comes loaded with the Twilio client and has the ability to embed VoIP-phone into a webpage so users can make their phone calls in a browser. This Chromebook also come with a Plantronics voice headset and 7,500 Twilio minutes per month and can be had for $75 per month as well as an additional fee to be determined by Twilio’s partners who sell the device to the public. LiveOps, the cloud-based contact center, is the launch partner but Twilio said it would expand the program to other partners.
2014 - Twilio launches new offering to help companies deliver more messages - a new advantage over Asterisk
Cloud communications company Twilio launched a new offering called
Message Delivery Information, which the company says will allow its
customers to reach more of their audience. It allows to improve
delivery rates and reach a higher percentage of your customers. Using
this new tool, you’ll see critical details for each message you send. If
the message is sent successfully, you’ll see a confirmation. If the
message wasn’t delivered successfully, you’ll see an explanation. For
example, if your message violated carrier guidelines, or you sent a text
to a landline, it will be indicated in Message Delivery Information. Message Delivery Information is free to use for
all communication sent using the company’s messaging APIs.