Slack vs WhatsApp

Last updated: September 20, 2022

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Slack
Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams. Create open channels for the projects, groups and topics that the whole team shares. Slack searches whole conversations, not just individual messages, so you can find what you’re looking for no matter who said what or when they said it.
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WhatsApp
WhatsApp Messenger is a cross-platform mobile messaging app which allows you to exchange messages without having to pay for SMS. WhatsApp Messenger is available for iPhone, BlackBerry, Android, Windows Phone and Nokia and yes, those phones can all message each other! Because WhatsApp Messenger uses the same internet data plan that you use for email and web browsing, there is no cost to message and stay in touch with your friends.
Slack vs WhatsApp in our news:

2022. Slack adds persistent information layer to channels called Canvas



Slack has succeeded in large part in the enterprise by allowing people to communicate in a number of ways while integrating with many common enterprise applications. But what Slack has lacked until now was a way to share information about a project in a persistent way. If you wanted to find the content related to a project, you might start a channel to narrow it down, and share some documents, links and other information, but to find them again requires searching or a lot of scrolling. Slack recognized this limitation and decided to combine Quip’s collaborative tooling with Slack’s communication capabilities in a new tool Slack is calling Canvas. It sits alongside a channel’s conversation stream and gives people access to information such as data and charts, text, tasks, internal and external links, training videos and so forth.


2022. Slack gains new automation features, including conditional logic for workflows



Slack has announced the launch of new automation features designed to make workflows more shareable and discoverable. An expansion of the Workflow Builder tool Slack launched in 2019, the new capabilities allow users to send workflows to other Slack users and leverage “if-then” statements to create more sophisticated flows. Slack’s increased investment in automation comes as no-code development tools, which let users build apps and pipelines without having to learn programming, grow in popularity. Nearly 60% of all custom apps — including automations — are now built outside the IT department, according to a survey by 451 Research and FileMaker. Of those, 30% are built by employees with either limited or no technical development skills, the survey found.


2022. Slack is increasing prices and changing the way its free plan works



Slack, the chat platform that serves as an online watercooler for oh-so-many teams, is bumping up its monthly price and changing the way its free plan works. If you pay for the “Pro” plan by the month, the price will increase from $8 per user per month to $8.75 per user per month. If you pay for the “Pro” plan by the year, the price will increase from $6.67 per user per month to $7.25 per user per month. If you’re on the free plan, they’re changing the way/duration messages are saved. Previously, free Slacks would show the last 10,000 messages and 5 GB worth of uploads. Moving forward it’ll be based on time rather than amount, with Slack showing the last 90 days of messages/uploads regardless of how much or how little is sent.


2022. WhatsApp's new Communities tool sounds a lot like Slack


WhatsApp has added a new feature - Communities. A "Community" will be composed of people who are all part of the same organization or group — WhatsApp gives the example of a school or apartment building — and sub-groups for people to discuss specific topics. There will also be a mechanism for admins to send announcements to all the members. Communities sounds a lot like Slack, the messaging platform that's extremely popular in the digital workplace. WhatsApp is also rolling out some general changes to Groups that also have a Slack-ish ring to them. Most notably, that includes emoji reactions. Praise be! But there's also increased size for audio calls (they'll be able to accommodate 32 users), increased file sharing size to 2 GB, and the ability for admins to delete messages.


2021. WhatsApp brings its Business API to the cloud to speed adoption



WhatsApp is launching new, cloud-based version of its WhatsApp Business API, hosted on parent company Facebook’s infrastructure. With the shift to the cloud, the setup time for integrating with the API will drop from weeks to only minutes, the company claims, so businesses can more quickly transition to WhatsApp’s API platform to communicate with their customers who have opted in to receive their messages. The company has been steadily building out its Business API over the past couple of years to become one of the key ways the otherwise free messaging app will generate revenue from its service. Businesses today pay WhatsApp on a per-message basis, with rates that vary based on the number of messages sent and region. Currently, tens of thousands of larger businesses have adopted the existing (non-cloud based) API, including brands like Vodafone, Coppel, Sears Mexico, BMW, KLM Royal Dutch Airlines, Iberia Airlines, Itau Brazil, iFood and Bank Mandiri, among others.


2021. Salesforce announces first integrations with Slack



When Salesforce acquired Slack at the end of last year for almost $28 billion, you had to figure they had some big plans for the company. Today the CRM giant announced some initial integrations that should prove useful for Salesforce customers. For starters, the Sales Cloud gets dedicated deal rooms, where all of the parties involved in a complex sale, whether internal departments like finance and product people or external partners, can come together in Slack throughout the sales cycle and stay on top of the ebb and flow of all the sales activity. The hope is that by taking advantage of Slack’s ability to integrate external enterprise apps inside the application, working together they can find ways to speed up and automate various Salesforce tasks, making it faster and easier to use without switching context to make it happen.


2021. Slack now lets you DM employees in other companies



Slack is starting to roll out a new feature that lets anyone using the service DM each other. Slack Connect DMs will let Slack users privately message employees outside of their company. It’s designed for companies working with partners or clients, but you could even use it to message friends at other companies. This new DM feature builds on Slack’s work with Connect, which started appearing last year. Slack Connect is primarily designed to let businesses collaborate together through shared channels, and cross-organizational DMs is the next big part of Connect. DMs work by sending a special link to start a conversation and may require Slack admin approval depending on how your organization has set up Slack.


2021. WhatsApp adds voice and video calling to desktop app



WhatsApp is rolling out support for voice and video calling to its desktop app for Mac and Windows. For now it will only support one-to-one calls, but that it will be expanding this feature to include group voice and video calls “in the future.” Video calls work “seamlessly” for both portrait and landscape orientation, and the desktop client is “set to be always on top so you never lose your video chats in a browser tab or stack of open windows,” the firm said, which began testing the feature with a small group of users on desktop late last year.


2020. Salesforce buys Slack for $27.7B



Salesforce, the CRM giant, is acquiring Slack in a $27.7 billion megadeal. The new deal also puts Salesforce more on par — and in competition — with its arch rival and sometime friend Microsoft, whose Teams product has been directly challenging Slack in the market. Microsoft, which passed on buying Slack in the past for a fraction of what Salesforce is paying today, has made Teams a key priority in recent quarters, loathe to cede any portion of the enterprise software market to another company. What really has set Slack apart from the pack, at least initially, was its ability to integrate with other enterprise software. When you combined that with bots, those intelligent digital helpers, the company could potentially provide Salesforce customers with a central place to work without changing focus because everything they need to do can be done in Slack.


2020. WhatsApp finally launches payments



WhatsApp has announced that users in Brazil would be the first to be able to send and receive money by way of its messaging app, using Facebook Pay, the payments service WhatsApp owner Facebook launched last year. The payments service — which currently is free for consumers to use (that is, no commission fee taken) but businesses pay a 3.99% processing fee to receive payments — will work by way of a six-digit PIN or fingerprint to complete transactions. You use it by linking up your WhatsApp account to your Visa or Mastercard credit or debit card, with initial local partners including Banco do Brasil, Nubank and Sicredi. Cielo, a payments processor, is also working with WhatsApp to complete transactions. “We have built an open model to welcome more partners in the future,” it noted.