ServiceNow vs Workday

June 12, 2023 | Author: Adam Levine
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ServiceNow
ServiceNow offers a portfolio of robust cloud-based products that automate and manage IT service relationships across the enterprise. Our products have the advantage of being built on a single cloud platform that consists of one user interface, one code base and one data model, delivering easy, automated upgrades. ServiceNow provides an intuitive and approachable user experience complete with expert services to accelerate time-to-value.
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Workday
Workday is a leading provider of enterprise cloud applications for human resources and finance. Workday delivers human capital management, financial management, and analytics applications designed for the world’s largest organisations. Hundreds of companies, ranging from medium-sized businesses to Fortune 50 enterprises, have selected Workday.
ServiceNow and Workday are two popular cloud-based enterprise software platforms, each offering unique capabilities and targeting different areas of business operations.

ServiceNow is primarily known for its IT service management (ITSM) capabilities, helping organizations streamline and automate their IT service processes. It offers a range of modules and features for IT service desk, incident management, change management, asset management, and more. Additionally, ServiceNow has expanded its offerings to include modules for HR service delivery, customer service management, and other enterprise functions, making it a versatile platform for enterprise service management.

Workday, on the other hand, is a comprehensive cloud-based human capital management (HCM) and financial management system. It focuses on HR-related functions such as payroll, talent management, workforce planning, recruitment, and performance management. Workday also provides financial management modules for budgeting, accounting, and reporting, catering to the needs of finance departments.

See also: Top 10 Project Management software
ServiceNow vs Workday in our news:

2023. ServiceNow dives deeper into task mining with latest acquisition



ServiceNow revealed its acquisition of UltimateSuite, a task mining company based in the Czech Republic, marking a strategic move to enhance its ability to capture and comprehend the flow of work within businesses. Task mining, a component of the expanding global market for process mining, aids companies in comprehending the workflow within an organization, identifying bottlenecks to enhance efficiency. The intention is to integrate UltimateSuite's capabilities into ServiceNow's existing process mining features. Recognizing that insights are valuable only when acted upon, the objective is to not only pinpoint areas that require improvement but also to offer an integrated platform for automating inefficiencies, thereby optimizing the entire end-to-end business process.


2023. Workday unveils new HR-focused generative AI features



Workday, the enterprise management platform vendor, has unveiled a set of new generative AI features designed to enhance productivity and simplify business operations. Among the upcoming capabilities is the ability for Workday users to automatically compare signed contracts with those in the system, identifying inconsistencies. Additionally, the platform will enable the creation of personalized knowledge management articles and generate statements of work for service procurement. While most of these additions appear beneficial or at least benign, one feature raises concerns for this reporter: the AI-generated employee work plans. This tool will empower managers to swiftly compile summaries of employees' strengths and areas for improvement, drawing from various stored data sources such as performance reviews, employee feedback, contribution goals, skills, and employee sentiment, among others.


2022. Workday turns more modern and personalized with new interface makeover



Workday, a provider of services for managing people and finances, has announced a comprehensive interface redesign across its product line, aiming to modernize and enhance usability for all users, including frontline workers, managers, and IT professionals. The new interface offers a personalized experience tailored to each user's job role, moving away from a one-size-fits-all approach. This not only simplifies user tasks but also empowers companies to customize the platform to their specific needs. One example of Workday's integration with other systems is its existing integration with Slack. Instead of using the Workday application to request time off, employees can now make the request directly within Slack, automatically routing it to their manager for swift approval. This integration streamlines the process and improves overall efficiency.


2021. Workday to acquire external workforce management startup VNDLY for $510M



Workday plans to acquire VNDLY, a startup valued at $510 million, which specializes in assisting companies with managing their external workforce personnel. Workday is renowned for its capabilities in finance and human resources management, and VNDLY perfectly complements the latter category by providing software designed to streamline contractor management. This feature becomes especially valuable during times when filling full-time job positions proves increasingly challenging. By joining forces, these two companies will enable customers to efficiently oversee both internal and external workers through a unified interface, eliminating the need for HR personnel to switch contexts based on worker types. Moreover, customers will gain the ability to proactively plan for their workforce requirements while effectively addressing compliance and risk factors associated with managing different types of workers.


2021. ServiceNow leaps into applications performance monitoring with Lightstep acquisition



ServiceNow has recently completed the acquisition of Lightstep, a startup specializing in applications performance monitoring. By incorporating Lightstep's capabilities, ServiceNow aims to enhance its IT operations offerings. With Lightstep on board, ServiceNow will empower its customers with advanced application performance monitoring capabilities, enabling them to proactively identify and address potential issues before they escalate into major problems that could disrupt websites or applications. In the competitive landscape of application performance monitoring, Lightstep joins the ranks of companies like Datadog, New Relic, and AppDynamics (acquired by Cisco in 2017). The strategic acquisition aligns with ServiceNow's commitment to providing comprehensive solutions for optimizing IT operations.


2021. ServiceNow acquired RPA startup Intellibot



IT service management vendor ServiceNow recently joined the growing trend of embracing robotic process automation (RPA) by acquiring Intellibot, a startup based in India that specializes in RPA solutions. This acquisition aligns with the current industry focus on automating workflows across organizations. RPA offers a means to automate legacy processes, particularly those involving repetitive and mundane tasks typically performed by humans. With this purchase, ServiceNow gains the capability to integrate RPA directly into its platform. Furthermore, the company remains flexible by allowing customers to leverage RPA bots from other vendors if desired.


2021. ServiceNow adds new no-code capabilities



ServiceNow recognizes that the concept of distributed work has propelled the notion of enabling every employee to engage in software building. In light of this, the company has introduced a new domain known as Creator Workflows, aimed at empowering workers to construct customized workflows tailored to their specific requirements. Within this domain, ServiceNow offers a primary development environment that facilitates a user-friendly experience, allowing individuals to intuitively drag and drop the necessary components for constructing workflows that align with their needs. Additionally, templates are available to further streamline the process, providing a framework for common tasks and enhancing ease of use.


2021. Workday nabs employee feedback platform Peakon for $700M



Workday has announced its acquisition of Peakon, an employee feedback platform, for $700 million. As organizations grow in size and geographic reach, it becomes increasingly difficult for managers to have a comprehensive understanding of their company's dynamics. Peakon addresses this challenge by utilizing weekly surveys to gather targeted feedback on various aspects of the organization. By emphasizing the importance of quality data, Peakon has facilitated the asking of over 153 million questions since its establishment six years ago. This acquisition aligns with Workday's commitment to enhancing its capabilities in employee engagement and feedback analysis.


2020. ServiceNow is acquiring Element AI, startup building AI services for enterprises



ServiceNow, the prominent cloud-based IT services company, has made a significant acquisition as part of its long-term strategy to establish a dominant presence in the realms of automation and artificial intelligence for enterprises. The company has acquired Element AI, a startup specializing in AI-driven IT services for businesses. This move exemplifies ServiceNow's ongoing efforts to build a modern platform that aligns with the evolving needs of the digital era. Although ServiceNow was established in 2004 and is not considered a traditional legacy business, it strives to position itself as the leading provider of "digital transformation" solutions. This term has gained prominence in the enterprise IT services landscape as organizations urgently adapt to conducting more online, leveraging cloud technologies, and operating remotely in response to global health challenges and future uncertainties.


2020. ServiceNow updates its workflow automation platform



Today, ServiceNow unveiled the latest version of its workflow automation platform, showcasing a range of new solutions tailored for specific industries. Telcos and financial services organizations, in particular, are among the verticals receiving increased attention. This strategic emphasis on verticals represents a continuation of ServiceNow's ongoing expansion beyond its initial focus on core IT management functionalities, which defined the company in its early stages. Furthermore, ServiceNow has introduced additional features to enhance companies' resilience during challenging circumstances, along with the integration of new machine learning-based tools.

Author: Adam Levine
Adam is an expert in project management, collaboration and productivity technologies, team management, and motivation. With an extensive background working at prestigious companies such as Microsoft and Accenture, Adam's in-depth knowledge and experience in the field make him a sought-after professional. Currently, he has ventured into entrepreneurship, owning a thriving consulting and training agency where he imparts invaluable insights and practical strategies to individuals and organizations, empowering them to achieve their goals and maximize their potential. You can contact Adam via email adam@liventerprise.com