ServiceMax vs ServiceNow


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ServiceMax
ServiceMax delivers the future of field service, today. Its Field Service Management Software is powerful, easy-to-use, efficient, mobile, and collaborative. Imagine flawless field service. At ServiceMax, we help customers of all sizes perfect their service delivery process, drive revenue growth, and not just satisfy customers, but also delight them.
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ServiceNow
ServiceNow offers a portfolio of robust cloud-based products that automate and manage IT service relationships across the enterprise. Our products have the advantage of being built on a single cloud platform that consists of one user interface, one code base and one data model, delivering easy, automated upgrades. ServiceNow provides an intuitive and approachable user experience complete with expert services to accelerate time-to-value. ServiceNow free open-source alternatives are: osTicket, OTRS, Mantis
Face to face in the news:


2010 - ServiceMax unveiled field service software for iPad



When the iPad was just released, we supposed 5 ways to use it for business. Here's another one: iPad is ideally suited to provide technical support in the field. For example, companies that supply equipment, often need to send a specialist to the installation place to inspect the equipment and solve the problem. Working with a netbook in such cases - is uncomfortable, but with the iPad you can even work standing on top of boiler or diesel generator. And the world's best application for such field support services is ServiceMax. It's one of the favorite SaaS-apps of Mark Benioff, Salesforce CEO. ServiceMax is built and running on Force.com platform. It's main investor is Salesforce, and it is very likely that soon the service will become a part of Salesforce, because it perfectly fit their main CRM system .

ServiceMax for iPad allows technician to view and edit the schedule of his visits, plan the route on the map, ensure that visits to the client met the terms specified in SLA, view details of each service request, enter the new data, track time and other resources spent on the support issue, immediately create invoice to the client. Via ServiceMax he can also remotely access the knowledge base or to communicate with experts in the office using Salesforce Chatter.