Salesforce vs Workday

May 19, 2023 | Author: Michael Stromann
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Salesforce
Most-popular CRM. Easy collaboration. Proven cloud platform. Salesforce.com offers everything you need to transform your business into a Social Enterprise, so you can connect to customers and employees like never before. With no software or hardware to install, you're up and running—and seeing a positive impact on your business—quickly.
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Workday
Workday is a leading provider of enterprise cloud applications for human resources and finance. Workday delivers human capital management, financial management, and analytics applications designed for the world’s largest organisations. Hundreds of companies, ranging from medium-sized businesses to Fortune 50 enterprises, have selected Workday.
Salesforce and Workday are both leading cloud-based software solutions, but they serve different purposes within an organization. Salesforce is primarily a customer relationship management (CRM) platform, focused on managing and enhancing customer interactions, sales processes, marketing campaigns, and customer service. It offers a wide range of features including contact management, opportunity tracking, sales forecasting, marketing automation, and customer support functionalities. On the other hand, Workday is a comprehensive human capital management (HCM) system that handles various aspects of HR management, including employee onboarding, performance management, payroll, benefits administration, time tracking, and workforce planning. Workday also includes financial management features, making it suitable for companies looking for integrated HR and finance solutions.

See also: Top 10 Online ERP software
Salesforce vs Workday in our news:

2023. Workday unveils new HR-focused generative AI features



Workday, the enterprise management platform vendor, has unveiled a set of new generative AI features designed to enhance productivity and simplify business operations. Among the upcoming capabilities is the ability for Workday users to automatically compare signed contracts with those in the system, identifying inconsistencies. Additionally, the platform will enable the creation of personalized knowledge management articles and generate statements of work for service procurement. While most of these additions appear beneficial or at least benign, one feature raises concerns for this reporter: the AI-generated employee work plans. This tool will empower managers to swiftly compile summaries of employees' strengths and areas for improvement, drawing from various stored data sources such as performance reviews, employee feedback, contribution goals, skills, and employee sentiment, among others.


2023. Salesforce to acquire Airkit.ai, a low-code platform for building AI customer service agents



Salesforce is set to acquire Airkit.ai, a low-code platform designed to assist e-commerce enterprises in constructing AI-driven customer service agents. Initially conceived as a self-serve customer engagement platform, Airkit facilitated the integration of data silos and addressed various use cases like user onboarding. However, in a recent rebranding move, the company transformed into Airkit.ai and unveiled its inaugural integrated product, a GPT-4-powered platform enabling businesses like OpenTable and ShipBob to develop customized customer service chatbots capable of handling inquiries related to order status, refunds, product information, and more.


2023. Salesforce launches AI Cloud to bring models to the enterprise



Salesforce is introducing a new collection of products with the goal of strengthening its position in the highly competitive field of AI. This suite, known as AI Cloud, consists of tools that are designed to provide AI solutions that are suitable for enterprise use. It represents Salesforce's latest effort to enhance its product lineup with AI capabilities across different disciplines. The launch of AI Cloud builds upon the company's previous generative AI initiative, which was introduced in March, aiming to incorporate generative AI throughout the entire Salesforce platform. AI Cloud serves as a hosting and delivery platform for AI models, specifically those focused on generating text, from a variety of partners such as Amazon Web Services, Anthropic, Cohere, and OpenAI. Additionally, Salesforce's own AI research division offers first-party models that power features like code generation and business process automation. Customers also have the option to bring their own custom-trained models to the platform while storing their data on their own infrastructure.


2022. Workday turns more modern and personalized with new interface makeover



Workday, a provider of services for managing people and finances, has announced a comprehensive interface redesign across its product line, aiming to modernize and enhance usability for all users, including frontline workers, managers, and IT professionals. The new interface offers a personalized experience tailored to each user's job role, moving away from a one-size-fits-all approach. This not only simplifies user tasks but also empowers companies to customize the platform to their specific needs. One example of Workday's integration with other systems is its existing integration with Slack. Instead of using the Workday application to request time off, employees can now make the request directly within Slack, automatically routing it to their manager for swift approval. This integration streamlines the process and improves overall efficiency.


2021. Workday to acquire external workforce management startup VNDLY for $510M



Workday plans to acquire VNDLY, a startup valued at $510 million, which specializes in assisting companies with managing their external workforce personnel. Workday is renowned for its capabilities in finance and human resources management, and VNDLY perfectly complements the latter category by providing software designed to streamline contractor management. This feature becomes especially valuable during times when filling full-time job positions proves increasingly challenging. By joining forces, these two companies will enable customers to efficiently oversee both internal and external workers through a unified interface, eliminating the need for HR personnel to switch contexts based on worker types. Moreover, customers will gain the ability to proactively plan for their workforce requirements while effectively addressing compliance and risk factors associated with managing different types of workers.


2021. Workday nabs employee feedback platform Peakon for $700M



Workday has announced its acquisition of Peakon, an employee feedback platform, for $700 million. As organizations grow in size and geographic reach, it becomes increasingly difficult for managers to have a comprehensive understanding of their company's dynamics. Peakon addresses this challenge by utilizing weekly surveys to gather targeted feedback on various aspects of the organization. By emphasizing the importance of quality data, Peakon has facilitated the asking of over 153 million questions since its establishment six years ago. This acquisition aligns with Workday's commitment to enhancing its capabilities in employee engagement and feedback analysis.


2020. Salesforce announces new Service Cloud workforce planning tool



With a pandemic wreaking havoc in various parts of the globe, numerous companies are confronted with the challenge of managing dispersed customer service agents, leading to a complex workforce management situation. To address this issue, Salesforce is in the process of developing a new product called Service Cloud Workforce Engagement. Much like other Salesforce offerings, this solution comprises several crucial elements that work together to provide a comprehensive answer. Firstly, there is Service Forecast for Customer 360, a tool that utilizes AI to anticipate workforce requirements and intelligently allocate customer service requests. Furthermore, there is Omnichannel Capacity Planning, which aids managers in assigning customer service agents to channels like phone, messaging, or email based on the prevailing demand. Lastly, there is a training component designed to coach customer service agents on delivering accurate and appropriate responses tailored to specific situations.


2020. Salesforce applies AI to workflow with Einstein Automate



Salesforce has unveiled Einstein Automate, a new collection of workflow solutions powered by artificial intelligence (AI). Einstein serves as Salesforce's AI platform, encompassing all aspects of the company's product portfolio. It introduces automation to various tasks and simplifies the process of extracting valuable customer information, which often gets buried within vast amounts of data. Furthermore, Salesforce is incorporating MuleSoft, an integration company it acquired for $6.5 billion in 2018, into its offerings. This integration enables IT professionals to effortlessly build intricate connections between applications across the enterprise and the Salesforce suite of products, enhancing processes like mortgage approval workflows and more.


2020. Salesforce beefing up field service offering with AI



Salesforce is introducing AI-powered enhancements to its field service offerings, leveraging the capabilities of artificial intelligence. One of the key additions is Dynamic Priority, which allows the machine to set repair priorities based on factors such as service agreement type and criticality, streamlining call organization and enabling dispatchers to focus on other tasks. Furthermore, Salesforce aims to provide customers with a similar experience to tracking a driver's progress in a rideshare app. The introduction of Appointment Assistant, a new application, empowers customers to track the arrival time of their assigned repair person, ensuring they are aware of when to expect them.


2020. Salesforce announces a new mobile collaboration tool for sales called Anywhere



Salesforce has introduced a new tool called Salesforce Anywhere with the purpose of facilitating collaboration and data sharing among teams, regardless of their location. Recognizing the increasing significance of collaboration in a digital environment during the pandemic, the development of such an application became crucial for the company. The primary objective is to go beyond the confines of a traditional database and enable salespeople to access the most relevant information based on their sales pipelines. This tool allows employees to share information within their teams and engage in discussions related to that specific data. While there are other chat tools available, Salesforce Anywhere is specifically tailored for sharing Salesforce data, distinguishing it from more general-purpose platforms like Slack or other business chat tools.

Author: Michael Stromann
Michael is an expert in IT Service Management, IT Security and software development. With his extensive experience as a software developer and active involvement in multiple ERP implementation projects, Michael brings a wealth of practical knowledge to his writings. Having previously worked at SAP, he has honed his expertise and gained a deep understanding of software development and implementation processes. Currently, as a freelance developer, Michael continues to contribute to the IT community by sharing his insights through guest articles published on several IT portals. You can contact Michael by email stromann@liventerprise.com