Salesforce Chatter vs Yammer

Last updated: January 05, 2017

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Salesforce Chatter
With Chatter, it’s easy to work together and know everything that’s happening in your company. Updates on people, groups, documents, and your application data come straight to you in real-time feeds. It's better than alternative solutions for Salesforce users.
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Yammer
Yammer is revolutionizing internal corporate communications by bringing together all of a company’s employees inside a private and secure enterprise social network. Although Yammer is as easy to use as alternative consumer products like Facebook or Twitter, it is enterprise-class software built from the ground up to drive business objectives.
Salesforce Chatter vs Yammer in our news:

2017. Microsoft retires Yammer as stand-alone service



Microsoft is replacing the stand-alone enterprise social network Yammer in favor of deeper levels of integration with Office 365 services. Last year Microsoft turned on Yammer by default for all eligible Office 365 customers. Since then, the vast majority of Yammer customers use it as part of an Office 365 subscription. The new customers that want to use Yammer will have to sign up for an eligible Office 365 plan. In a notice about Yammer, Microsoft explained it was "strengthening Yammer integration" with various Office 365 collaboration tools including SharePoint, OneNote and Planner.


2016. Yammer now allows to create External groups



Microsoft announced the new external groups feature in Yammer, enabling you to include people outside your company in a Yammer group—making it easier for extended teams to work together. External groups allow team members with appropriate permissions from outside your organization to fully participate in projects and initiatives by providing access to all the conversations and content in the group. The external groups capability builds on the existing ways to work with people outside your company, such as external networks and external messaging, which enables you to add people outside your organization directly to a thread in your organization’s Yammer network.


2015. Salesforce adds shopping layer to its Community Cloud



Customers of Salesforce Community Cloud will soon be able to add their own buy buttons. The Community Cloud allows businesses to build sites where customers can interact with the company and with each other. For example, Avid Technology, which makes audio and video production tools, has used these Community Cloud capabilities to support its Artist Community, where users can buy and sell sound effects, stock footage and other music and video clips from each other. Other early customers include Neil Young’s PonoMusic and the Deloitte Digital Hub. Mike Stone, the senior vice president of marketing for Salesforce Community Cloud, said that the Customer Cloud can automatically recommend the right product that’s relevant in a given discussion: “We’re really using the social graph and what we understand about how the community is evolving to go and make those recommendations.”


2014. Salesforce launches Community Cloud


Salesforce.com launched its 4th cloud (after Sales, Marketing, Service Clouds) - Salesforce1 Community Cloud. Essentially it's a remake of Salesforce Communities product released in June 2013. Unlike Chatter, that is focused on internal networking and collaboration, Community Cloud allows customers or partners to interact with one another and with company personnel if required. So it's something like a private LinkedIn. Community members can follow topics and people and identify their areas of expertise. Community cloud is linked to Service Cloud (unanswered or difficult questions can be escalated) and to Sales Cloud (new community memebers become leads,).  Features in today's launch become available in October. The Salesforce1 Community Cloud starts at $500 per month.


2014. Yammer adds conversations to OneDrive and SharePoint Online files


Microsoft has unveiled today the new social feature for Office 365 - document conversations – which embeds the social collaboration capabilities of Yammer into the Office apps. Here’s how document conversations work. When you open a file in your browser from your cloud store, you see the file on the left with a contextual Yammer conversation in a pane on the right. You can collapse and expand the Yammer pane as needed. You can do more than join in a conversation from the Yammer pane. You can also post a message, @mention your coworkers, and publish to a Yammer group—either public or private. Because it’s Yammer you can also view and participate in conversations outside your document, on your mobile device, in Microsoft Dynamics CRM or any app where a Yammer feed is embedded. Document conversations are progressively being rolled out to our customers during the course of this summer where it will then be available across all sites within a tenant.


2013. Microsoft social networks: Yammer vs SharePoint Newsfeed



Last year, when Microsoft acquired Yammer (the service for building enterprise social networks), it already had own the own social network based on SharePoint (now it's called SharePoint Newsfeed). And that's OK, because Microsoft bought Yammer not for the engine, but for the customer base and the image of  social vendor. But now, it seems, Microsoft doesn't know what to do with two almost identical solutions. In June, Office 365 users got the opportunity to replace SharePoint Newsfeed to Yammer, and Microsoft continues to insist that Yammer - is its future and that soon Yammer will become the platform for all its business apps. But on the other hand SharePoint Newsfeed also continues to evolve. For example, today SharePoint Newsfeed app for Windows 8 has been launched. And it's very similar to Yammer app for Windows (guess where is what on the screenshots).


2013. Video: Salesforce announces Customer Revolution


Last week Salesforce released a new mobile app Chatter, which has now become the primary mobile interface for employees not only to the social intranet, but also to the CRM system. In addition, the mobile Chatter is now more convenient communication and collaboration channel between company and customers. But just to say that the new app is "more convenient" - is not the Salesforce style. They came up with the whole legend of customer revolution that has already begun. They say that your customers are mobile and they already know how to use their phones. And at any time (when they have free time), they can destroy your business if they see that your company is not responsive enough to their problems and needs. This video will give you the creeps. Watch.


2013. Microsoft Dynamics CRM Online adds iPad, Yammer support



Recently Terrasoft released mobile (iOS and Android) apps for its BPMonline CRM, and may be it remembered to Microsoft that the users of its CRM system also want to have a normal mobile access to customer data. Microsoft promised to release the mobile client for Microsoft Dynamics CRM back in May 2012, then at the end of the last year, then by February 2013. It's now March and Microsoft has really launched something. But it's not a full-fledged mobile app, but just a web interface for the iPad browser, which of course, can't work offline and has many limitations. When the normal mobile CRM app will appear? Microsoft promises "in the first half of this year."


2012. Salesforce Stypi - online notepad for real-time collaboration



Imagine, that you need to collaborate with your colleagues on a task that requires writing something. For example, to develop project plan or write a commercial proposal. If all meeting participants are present in the office, you just gather them around the table, take a piece of paper or flipchart and write things down. But they are in different places around the world? Of course there are Google Docs, Online Word or Zoho, that could help. But they all require everyone to register and look too complicated for writing down simple lists. (Sometimes such little things prevent people from using online tools). For such online meetings there is a perfect solution - Stypi. It's a simple online notepad with chat, that allows several people to collaborate.


2012. SharePoint 2013 will integrate Yammer, provide platform around the online version



At the  SharePoint Conference 2012 Microsoft revealed some new facts about the upcoming SharePoint 2013. But nothing specific has been announced - just few promises. The exact release date is also still unknown. Microsoft's corporate vice president of the Office Division Kris Koenigsbauer promises a launch during the first fiscal quarter of 2013, which falls between October 1, 2012 and December 31, 2012. Now about the Yammer. As expected, Microsoft will integrate this social intranet service (acquired in June) into SharePoint. The integration will be done via Yammer Web Parts and Yammer Open Graph. Got it? And soon (Microsoft says) SharePoint will become a system "powered by Yammer". Ok, let's look what is the real sense of integration between SharePoint and Yammer.