Salesforce Chatter vs Skype for Business
Last updated: September 26, 2017
With Chatter, it’s easy to work together and know everything that’s happening in your company. Updates on people, groups, documents, and your application data come straight to you in real-time feeds. It's better than alternative solutions for Salesforce users.
Get messaging, audio and video calls, online meetings, and sharing all in one app. Meet with up to 250 people – even if they’re not on Skype for Business. All they need is a phone or Internet connection. See contacts’ online statuses, schedule meetings, and start conversations from Office apps.
Salesforce Chatter vs Skype for Business in our news:
2017 - Microsoft Teams will replace Skype for Business
Microsoft announced that its new groupchat Teams will become its core communications platform for users running Office 365. Until now, Skype for Business was the company’s product for this. According to Ron Markezich, the company’s corporate VP for Office 365, Teams will become the “hero and primary experience for all voice, video and meetings.” Over time, Teams will replace the current Skype for Business client. Microsoft obviously knows that enterprises don’t move fast, so for those who don’t want to do away with their existing PBX systems and calling capabilities to the cloud, it’ll launch a new version of the Skype for Business server in 2018. For those who do make the transition to Teams, Microsoft promises lots of new calling features and meeting enhancements with outbound and inbound calls to and from regular phones, support for voicemail, call holding, call transfers and other standard telephony features.
2016 - Skype for Business is available on Mac to fight Cisco Spark
Microsoft announced the launch of Skype for Business for Mac Preview – the business-focused version of Skype’s communications services aimed at a commercial client base. I.T. administrators and individuals can sign up to test the new desktop software, which introduces features like Outlook integration, additional security, and calls that allow for up to 250 people versus Skype’s 25 max. However, Microsoft says invites will roll out first to I.T. admins before becoming more broadly available.
2015 - Salesforce adds shopping layer to its Community Cloud. Beware Get Satisfaction
Customers of Salesforce Community Cloud will soon be able to add their own buy buttons. The Community Cloud allows businesses to build sites where customers can interact with the company and with each other. For example, Avid Technology, which makes audio and video production tools, has used these Community Cloud capabilities to support its Artist Community, where users can buy and sell sound effects, stock footage and other music and video clips from each other. Other early customers include Neil Young’s PonoMusic and the Deloitte Digital Hub. Mike Stone, the senior vice president of marketing for Salesforce Community Cloud, said that the Customer Cloud can automatically recommend the right product that’s relevant in a given discussion: “We’re really using the social graph and what we understand about how the community is evolving to go and make those recommendations.”
2015 - Microsoft begins rolling out Skype For Business (to replace Lync)
Microsoft’s Skype for Business, which is designed to replace the company’s older enterprise communication tool Lync, has become publicly available. The company is also now rolling out Skype for Business Online to its Office 365 customers who currently use Lync Online. With Skype for Business, enterprise customers will have access to software that greatly resembles Skype’s consumer-facing client application in look-and-feel, but it comes with enterprise-grade security and compliance features that allow an IT organization to better administer and control the software’s use internally within an organization. Skype for Business conversations are authenticated through Active Directory and encrypted, and IT can manage the company’s user accounts and deployments. The system also interoperates with companies’ PBX systems or legacy video teleconferencing systems, if need be.
2014 - Microsoft enabled video calling between Skype and Lync users to challenge Lotus Sametime
Last year Microsoft enabled Skype-Lync interoperation with text messaging and audio. Today, the video integration also becomes available. Skype users can now video call contacts on Lync, and vice versa, Microsoft announced this morning. To use the now cross-platform video calling feature, you don’t have to do anything differently from before – you just kick off the call the same way you do today. However, video calling is supported only on an up-to-date Lync 2013 client on Android, iOS or Windows and on Skype for Windows desktop. Skype is now working to expand this integration to more platforms, starting with iOS and Android. The change follows a series of deeper integrations between the two products, the latter of which will be rebranded “Skype for Business” sometime in 2015.
2014 - Microsoft will rename Lync as Skype for Business
Microsoft will rebrand its enterprise communications solution Lync as Skype for Business in 2015. The change will see Lync’s interface harmonized to something close to the current Skype’s interface. Skype for Business won’t be available until next year. Lync won’t fold into Skype entirely — instead, it will remain a separate application. I saw a demo of an early version of the Skype for Business client last week, and it certainly did appear to be quite similar to how Skype looks now. Users in Skype for Business will able to call regular Skype users from the application. The rebranding fits with Microsoft's strategy to "re-invent productivity" for all, not just business. To that end, it wants to offer a unified experience across services, so consumers and businesses have similar experiences.
2014 - Salesforce launches Community Cloud to take on Yammer
Salesforce.com launched its 4th cloud (after Sales, Marketing, Service Clouds) - Salesforce1 Community Cloud. Essentially it's a remake of Salesforce Communities product released in June 2013. Unlike Chatter, that is focused on internal networking and collaboration, Community Cloud allows customers or partners to interact with one another and with company personnel if required. So it's something like a private LinkedIn. Community members can follow topics and people and identify their areas of expertise. Community cloud is linked to Service Cloud (unanswered or difficult questions can be escalated) and to Sales Cloud (new community memebers become leads,). Features in today's launch become available in October. The Salesforce1 Community Cloud starts at $500 per month.
2013 - Microsoft connected Lync and Skype
Almost 300 million people around the world use Skype. This is a very large customer base, that's why many companies add skype-address to their contacts in order to offer customers a convenient communication channel. But in large companies using Skype at the workplace - doesn't fit the corporate security policy. Therefore, the integration of Skype with Lync communication server can become a breakthrough for deploying Skype in large companies. And thus Microsoft can get a significant competitive advantage over Cisco, Avaya and other enterprise communication vendors. That's was the main reason why Microsoft acquired Skype for a lot of money.
So now Lync (or Lync Online in Office 365) users can add Skype contacts to their contact list, see their online status, chat and call them. The same actions are available for Skype users.
What is not implemented yet: video calling, conferencing, support for Skype mobile apps. Microsoft promised to add these features later.
2013 - Video: Salesforce announces Customer Revolution. Jive should better react
Last week Salesforce released a new mobile app Chatter, which has now become the primary mobile interface for employees not only to the social intranet, but also to the CRM system. In addition, the mobile Chatter is now more convenient communication and collaboration channel between company and customers. But just to say that the new app is "more convenient" - is not the Salesforce style. They came up with the whole legend of customer revolution that has already begun. They say that your customers are mobile and they already know how to use their phones. And at any time (when they have free time), they can destroy your business if they see that your company is not responsive enough to their problems and needs. This video will give you the creeps. Watch.
2012 - Salesforce Stypi - online notepad for real-time collaboration to win over TIBCO tibbr
Imagine, that you need to collaborate with your colleagues on a task that requires writing something. For example, to develop project plan or write a commercial proposal. If all meeting participants are present in the office, you just gather them around the table, take a piece of paper or flipchart and write things down. But they are in different places around the world? Of course there are Google Docs, Online Word or Zoho, that could help. But they all require everyone to register and look too complicated for writing down simple lists. (Sometimes such little things prevent people from using online tools). For such online meetings there is a perfect solution - Stypi. It's a simple online notepad with chat, that allows several people to collaborate.
When you come to stypi.com - it automatically creates a page for you, and you just need to invite collaborators by sending them the URL. Registration is not required. Registration is needed to make a page private, but in fact, the URL of public page is known only by you, so for mini-meetings the security level of public page is quite sufficient.
Each participant is marked by unique color, so you can see who is writing what. In addition, there is a Playback function (remember Google Wave?). For example, if someone joined the meeting later, he can "play back" it from the very beginning to see who what was written by whom.
Besides, Stypi is an ideal tool for developers who need to collaborate on a piece of code. It supports the syntax of more than 20 programming languages (PHP, HTML, C++ ...). I.e. all functions and variables are automatically highlighted, space tabs are automatically set.
Now about why we used the word "Salesforce" in the title. The fact is that Stypi was acquired by Salesforce in May (probably they want to create the own online office). However, by the deal agreement, the service continues to exist separately and takes no money from the users.