Salesforce Chatter vs SharePoint

May 18, 2023 | Author: Adam Levine
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Salesforce Chatter
With Chatter, it’s easy to work together and know everything that’s happening in your company. Updates on people, groups, documents, and your application data come straight to you in real-time feeds. It's better than alternative solutions for Salesforce users.
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SharePoint
SharePoint's multi-purpose platform allows for managing and provisioning of intranet portals, extranets and websites, document management and file management, collaboration spaces, social networking tools, enterprise search, business intelligence tooling, process/information integration, and third-party developed solutions. SharePoint can also be used as a web application development platform.
Salesforce Chatter and SharePoint are both collaboration platforms used by organizations, but they have key differences in terms of features and integration capabilities. Salesforce Chatter is a social collaboration tool integrated within the Salesforce ecosystem. It enables users to collaborate, share information, and communicate in real-time within the context of their customer relationship management (CRM) activities. Chatter allows for the creation of groups, feeds, and discussions, facilitating collaboration and knowledge sharing among team members. SharePoint, on the other hand, is a document management and collaboration platform by Microsoft. It provides a centralized repository for storing, organizing, and sharing documents within an organization. SharePoint offers features like version control, document workflows, and integration with other Microsoft products. It also allows for the creation of intranet sites, team sites, and wikis to support collaborative work.

See also: Top 10 Enterprise Social Software
Salesforce Chatter vs SharePoint in our news:

2018. SharePoint gets organization-wide news and content targeting



Microsoft has recently announced several enhancements for SharePoint and Office 365 sites, bringing new capabilities and functionalities. Among the notable updates is the introduction of a designated communication site that serves as the official news portal for the organization. This allows news posted on the portal to be easily identified with a special indicator, ensuring clear visibility on both mobile devices and the SharePoint home page. Additionally, a new feature enables the targeting of content to specific audiences based on their Active Directory (AD) Group membership, including dynamic groups. Moreover, SharePoint sites now have the ability to create mega-menus for navigation, facilitating improved user experiences and seamless site exploration. These advancements aim to enhance communication, personalization, and navigation within SharePoint and Office 365 sites.


2017. SharePoint 2016 finally added SharePoint Framework Support



Microsoft's objective in launching SharePoint Framework into general availability in February was to attract a wider pool of developers to the SharePoint ecosystem. Now, with the introduction of SharePoint Feature Pack 2 (FP2), the company extends Framework support to users of SharePoint 2016. Framework serves as a page and web part model, offering comprehensive assistance for client-side SharePoint development, seamless integration with SharePoint data, and compatibility with open source tools. This release simplifies the process for SharePoint 2016 users and third-party developers to construct solutions centered around SharePoint.


2017. SharePoint Framework is generally available



Microsoft has introduced the SharePoint Framework, empowering developers and administrators to construct and deploy components that are utilized by Office 365 users within their production environments. This advancement entails leveraging web technologies to create agile, responsive, and notably mobile-friendly applications on SharePoint. While SharePoint has served as an application and development platform for a considerable duration, the release of the Framework marks a significant stride in enhancing the developer experience. Historically described as unwieldy and challenging, the SharePoint Framework introduces improvements that address these concerns.


2016. Microsoft connects SharePoint Team Sites to Office 365 Groups



Microsoft is rolling out the integration of SharePoint and Office 365 team sites, introducing a new feature that enables the creation of interconnected SharePoint Online team sites within seconds. This integration simplifies the process as follows: Whenever an Office 365 Group is created, the service automatically generates a SharePoint team site. The appearance of the site can be customized by the team site administrator and includes various elements such as pages, lists, libraries, and team news. SharePoint team sites serve as collaborative spaces where teams can effectively communicate, share documents, and collaborate on projects. They are user-friendly and facilitate the creation of dedicated sites for each project undertaken by the team. Moreover, team sites are easily accessible across multiple devices, making them suitable for mobile workers as well.


2016. Microsoft released SharePoint for Android



Despite Microsoft's withdrawal from actively competing in the mobile OS market for the past two years, the company has been notably sluggish in releasing Android apps. However, Microsoft has finally unveiled its SharePoint mobile client specifically designed for Android smartphones and tablets. This application offers users the ability to collaborate within team sites and access documents stored in SharePoint across various categories, including Sites, Links, and People. To utilize the SharePoint app, organizations must have an Office 365 subscription that includes SharePoint Online. Support for SharePoint Server 2013 and SharePoint 2016 will be incorporated at a later stage. Earlier this year, Microsoft released SharePoint mobile apps for iOS and Windows Phone, with the latter app still being in the preview stage.


2016. Microsoft brings SharePoint to iOS


Microsoft has introduced a new mobile application for SharePoint users, designed to provide access to a company's SharePoint-powered intranet portal and its content on smartphones and tablets. Initially available on iOS devices such as iPhones and iPads, the app will be extended to Android and Windows platforms by the end of the year, according to Microsoft. The app is compatible with both SharePoint Online in Office 365 and SharePoint Server 2013 or 2016 in on-premises or hybrid environments. It includes a Sites tab that enables users to visit their frequently accessed SharePoint sites, view recent activity, access files, lists, pages, and other content on those sites. Additionally, the app integrates with other Microsoft mobile applications, allowing seamless transitions between apps. For instance, clicking on an Office document in the SharePoint app will open the corresponding Office mobile app, while viewing a document library on a team site will redirect users to the OneDrive mobile app for iOS.


2016. SharePoint adds new document libraries


Now that SharePoint 2016 has arrived, Microsoft is gradually introducing SharePoint Document Libraries to its commercial Office 365 subscribers through SharePoint Online. These new document libraries represent a more user-friendly approach to SharePoint, allowing users to conveniently access documents, modify document metadata, and prioritize content within the document library. This development is significant as it addresses longstanding criticisms of earlier versions of SharePoint regarding usability challenges. Throughout the extensive lead-up to the release of SharePoint 2016, Microsoft pledged its commitment to enhancing the user experience.


2015. Salesforce adds shopping layer to its Community Cloud



Customers of Salesforce Community Cloud will soon have the ability to incorporate their own purchase buttons. The Community Cloud empowers businesses to construct websites where customers can engage with the company and one another. For instance, Avid Technology, a provider of audio and video production tools, leverages these Community Cloud features to facilitate its Artist Community, enabling users to buy and sell sound effects, stock footage, and other music and video clips among themselves. Early adopters of this platform include Neil Young's PonoMusic and the Deloitte Digital Hub. According to Mike Stone, the senior vice president of marketing for Salesforce Community Cloud, the Customer Cloud can intelligently suggest the appropriate product that is relevant to a given conversation, using insights from the social graph and the evolving community dynamics: "We're effectively utilizing the social graph and our understanding of the community's evolution to provide these recommendations."


2014. Salesforce launches Community Cloud


Salesforce.com has unveiled its fourth cloud offering, known as Salesforce1 Community Cloud, following the successful introduction of Sales, Marketing, and Service Clouds. This new cloud iteration is essentially a revamped version of the Salesforce Communities product, initially launched in June 2013. Unlike Chatter, which primarily focuses on internal networking and collaboration, Community Cloud empowers customers and partners to engage with each other and with company representatives, if needed. It functions as a private LinkedIn of sorts, enabling community members to follow specific topics and individuals and identify areas of expertise. Community Cloud is seamlessly integrated with Service Cloud, enabling the escalation of unanswered or challenging questions, as well as with Sales Cloud, where new community members can be converted into leads. The features announced today are expected to be available in October. Pricing for Salesforce1 Community Cloud starts at $500 per month.


2013. Video: Salesforce announces Customer Revolution


Last week, Salesforce unveiled their latest mobile app, Chatter, which has now become the primary mobile interface for employees, serving as a gateway not only to the social intranet but also to the CRM system. Furthermore, the enhanced mobile version of Chatter has transformed into a more convenient communication and collaboration channel between companies and customers. However, it wouldn't be in Salesforce's style to simply claim that the new app is "more convenient." Instead, they have crafted an entire narrative around a customer revolution that is already underway. According to Salesforce, your customers are mobile-savvy individuals who know how to leverage their phones effectively. They have the power to disrupt your business if they perceive your company as unresponsive to their problems and needs. This chilling video provides further insight. Take a look.

Author: Adam Levine
Adam is an expert in project management, collaboration and productivity technologies, team management, and motivation. With an extensive background working at prestigious companies such as Microsoft and Accenture, Adam's in-depth knowledge and experience in the field make him a sought-after professional. Currently, he has ventured into entrepreneurship, owning a thriving consulting and training agency where he imparts invaluable insights and practical strategies to individuals and organizations, empowering them to achieve their goals and maximize their potential. You can contact Adam via email adam@liventerprise.com