RingCentral vs Talkdesk

June 04, 2023 | Author: Adam Levine
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RingCentral
All your communications on one platform. Team messaging with file sharing, tasks and more. All-in-one cloud phone, team messaging & video conferencing. HD-quality video conferencing with screen sharing. Outbound and inbound contact center and digital customer engagement.
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Talkdesk
World’s Leading Browser-based Call Center Software. Create a Call Center in 5 Minutes. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
RingCentral and Talkdesk are two leading cloud-based communication platforms that offer comprehensive solutions for businesses' communication needs. RingCentral is recognized for its all-in-one approach, providing a wide range of services such as voice calls, video conferencing, team messaging, and contact center solutions. It offers a user-friendly interface, extensive integrations, and scalability, making it suitable for businesses of all sizes. Talkdesk, on the other hand, focuses primarily on contact center solutions, providing advanced features like intelligent routing, IVR, call recording, and analytics. It emphasizes customer experience and offers deep integrations with CRM systems.

See also: Top 10 Call Center software
RingCentral vs Talkdesk in our news:

2021. Talkdesk raises $230M for smart contact centers



Talkdesk, a leading provider of cloud-based contact center software, has recently announced securing $230 million in new Series D funding. Talkdesk leverages artificial intelligence and machine learning to enhance customer service for midmarket and enterprise businesses. With a customer base of over 1,800 companies, including IBM, Acxiom, Trivago, and Fujitsu, Talkdesk has established itself as a trusted solution in the industry. This year, the company introduced several new features, such as Talkdesk Workspace, a customizable interface for contact center teams, and Talkdesk Builder, a comprehensive set of tools for customization across workspaces, routing, reporting, and integrations. Additionally, Talkdesk launched specialized contact center tools tailored specifically for financial services and healthcare organizations. Notably, the company also introduced what it refers to as the "industry's first human-in-the-loop tool for contact centers," further facilitating the adoption of artificial intelligence solutions in the industry while ensuring a human touch in customer interactions.


2019. Avaya partners with RingCentral to provide cloud offering


After extensive deliberation regarding sale and merger possibilities, Avaya has recently announced a significant strategic partnership with a $500 million contribution from RingCentral. Avaya, having emerged from a bankruptcy filing in 2017, now faces increasing competition from industry giants such as Microsoft Corp and Amazon Web Services. These competitors provide comparable communication services through software deployed within cloud data centers—an area where Avaya has encountered challenges, unlike RingCentral, which is a key player in the field. As part of the agreement, Avaya will leverage RingCentral's expertise in cloud technology to offer a new comprehensive solution. Both companies will contribute funds towards the sales and marketing efforts of this cloud-based product.


2018. Talkdesk nabs $100M for its smart call centers



Talkdesk, the provider of cloud-based contact center software, has secured $100 million in new funding, leading to a valuation of over $1 billion for the company. Employing artificial intelligence and machine learning, Talkdesk focuses on enhancing customer service and primarily caters to mid-market and enterprise businesses. Notable customers include IBM, Dropbox, Stitch Fix, and Farfetch. With Talkdesk, companies serving a large customer base can ensure that each customer can engage with the company through their preferred communication channel. When a customer contacts the customer service team, agents can access information about the customer's previous purchases, preferences, and past complaints, enabling personalized and efficient assistance.


2015. Call Center software for SMBs Talkdesk raised $15 million



Talkdesk, a software company specializing in virtual call centers, has recently secured $15 million in funding. Talkdesk's software enables companies to establish call centers where customers can seek assistance and provide feedback. These calls are seamlessly integrated with internal databases like Salesforce and Zendesk, allowing customer service representatives to access relevant caller information and efficiently resolve issues or route customers to the appropriate personnel. When a customer contacts the customer service department and their call is handled through Talkdesk, the software automatically presents the representative with valuable details about the caller. This information may include order specifics, customer spending habits, name, and other pertinent details that facilitate quicker issue resolution.


2007. RingCentral allows to manage your calls, save money with VoIP

RingCentral, the phone call management service, is introducing a range of VoIP plans known as DigitalLine, providing users with the flexibility to utilize VoIP alongside or in place of their existing landlines. The implementation of the new VoIP system is straightforward and user-friendly. Users have the option to configure incoming calls to be received through VoIP, enabling them to manage and receive phone calls even when they are away from their landline. Additionally, various minute packages are available for making outgoing calls using VoIP, including an unlimited plan for outgoing VoIP calls at an approximate cost of $25 per month. Unlike consumer-oriented VoIP services such as Vonage, Skype, or Comcast's DigitalVoice, RingCentral is primarily targeting the multi-line business community that seeks to efficiently handle multiple lines without the need for additional hardware or staff. This solution is particularly beneficial for small business owners as it offers extensive customization options for handling incoming calls, including the ability to establish advanced rules or dynamically redirect calls using the SoftPhone, a virtual phone call manager.

Author: Adam Levine
Adam is an expert in project management, collaboration and productivity technologies, team management, and motivation. With an extensive background working at prestigious companies such as Microsoft and Accenture, Adam's in-depth knowledge and experience in the field make him a sought-after professional. Currently, he has ventured into entrepreneurship, owning a thriving consulting and training agency where he imparts invaluable insights and practical strategies to individuals and organizations, empowering them to achieve their goals and maximize their potential. You can contact Adam via email adam@liventerprise.com