RingCentral vs Talkdesk
Last updated: October 04, 2019
All your communications on one platform. Team messaging with file sharing, tasks and more. All-in-one cloud phone, team messaging & video conferencing. HD-quality video conferencing with screen sharing. Outbound and inbound contact center and digital customer engagement.
World’s Leading Browser-based Call Center Software. Create a Call Center in 5 Minutes. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
RingCentral vs Talkdesk in our news:
2019 - Avaya partners with RingCentral to provide cloud offering
After months of evaluating sale and merger options, Avaya announced a strategic partnership and $500 million contribution from RingCentral. The company, which emerged from a bankruptcy filing in 2017, now faces growing competition from large rivals such as Microsoft Corp and Amazon Web Services. Those rivals deliver similar communications services as software running inside cloud data centers, a capability Avaya has struggled to match but where RingCentral is a major player. Under the deal, Avaya will rely on RingCentral to provide cloud technology in a new offering. Both companies will contribute funding to the sales and marketing of the cloud product.
2018 - Talkdesk nabs $100M for its smart call centers
Talkdesk, the provider of cloud-based contact center software, has raised $100 million in new funding. The round values the company at north of $1 billion. The company, which uses artificial intelligence and machine learning to improve customer service, targets mid-market and enterprise businesses, counting IBM, Dropbox, Stitch Fix and Farfetch as customers. With Talkdesk companies with millions customers can allow each customer to connect with a company in the best way possible. Having received a call customer service agent can see what products the cutomer bought, what her tastes are, what she has complained about before.
2015 - Call Center software for SMBs Talkdesk raised $15 million
Talkdesk, which creates software that helps companies create virtual call centers has raised $15 million. Companies use Talkdesk to create centers where customers can call into in order for assistance and feedback. Those calls are connected to internal company databases like Salesforce and Zendesk, which bring up all the relevant information about a caller in order to help a customer service representative better resolve the issue or route that customer to the best person. For example, when someone calls customer service and the call is routed through Talkdesk, the software automatically puts information about the caller in front of the customer service representative. Examples of that would be order details, how much that person usually spends, their name, or other bits of information that are useful to representatives that help them more quickly resolve an issue.
2007 - RingCentral allows to manage your calls, save money with VoIP
The phone call management service called RingCentral is introducing a slew of VoIP plans called DigitalLine that give users the option to use VoIP instead of, or on top of their existing landlines. The new VoIP implementation is fairly straightforward. All incoming calls can be set to be received via VoIP, letting you receive and manage phone calls while away from your landline. You can also get various minute packages to use VoIP to make outgoing calls, including an all-you-can-eat plan of outgoing VoIP for around $25/month. In contrast to consumer VoIP services like Vonage, Skype, or Comcast"s DigitalVoice, RingCentral isn"t aiming at cheap outgoing long distance providers, as much as the multi-line business crowd who"s looking for a way to handle several lines without the hardware or staffing. Small business owners will love it, since you can set up a ridiculously extensive set of rules to handle incoming calls, or reroute them on the fly with a virtual phone call manager called SoftPhone.