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Remedyforce vs SpiceWorks
May 26, 2023 | Author: Michael Stromann
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BMC Remedyforce is built on Salesforce1 cloud platform to deliver complete IT service management functionality with the secure social, mobile, and collaborative capabilities users expect. Intuitive administration and configuration keeps you focused on delivering business value. Personalized self-service gives users new access to service offerings. Automation and integration reduce manual labor and streamline service delivery. Dashboards and analytics drive information sharing and informed decisions.
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Spiceworks bundles network monitoring, helpdesk, UPS power management, PC inventory tools, an online community, and much more. All in one spot. All for free.
Remedyforce and Spiceworks are both IT service management (ITSM) platforms that offer solutions for managing IT processes and support. Remedyforce, built on the Salesforce platform, provides a comprehensive ITSM solution with features such as incident management, problem management, change management, and self-service portal. It offers a robust set of ITIL-aligned functionalities and focuses on aligning IT service delivery with broader business operations. Spiceworks, on the other hand, is a free ITSM solution that targets small to mid-sized businesses. It provides features like ticketing, inventory management, network monitoring, and knowledge base. Spiceworks is known for its user-friendly interface and active community, which facilitates knowledge sharing and support.
See also: Top 10 IT Service Desk software
See also: Top 10 IT Service Desk software
Remedyforce vs SpiceWorks in our news:
2014. TeamViewer integrated with Spiceworks
The remote support tool, TeamViewer, has now been integrated with the IT Help Desk service provided by Spiceworks, an IT community platform. This integration allows users, specifically support agents, to create and join support sessions directly from the Spiceworks help desk. Customers can effortlessly connect with a simple click. The TeamViewer Management Console and TeamViewer client provide an overview of the ongoing Spiceworks sessions. Additionally, connection reports are now included within the corresponding ticket for easy reference. Spiceworks, which boasts a user base of over 5 million IT professionals, serves as a platform for connecting, managing technology environments, and staying updated on the latest technology products and services.
2010. SpiceWorks combines Service Desk, online-community and Marketplace
SpiceWorks - is an IT infrastructure management system for small businesses. It's currently being used by over 1,000,000 IT professionals. And one of the main reasons is that it's. The freemium model is absolutely fair as the advertising banner is displayed in the software web interface. But the most interesting thing about SpiceWorks - is an in-built community for IT professionals, which allows admins to solve many problems with the help of crowdsourcing. The community includes forum where you can ask for advice, groups for communication or collaboration, wiki with useful how-to articles and ratings of hardware and software with reviews. And, of course, this community is an excellent environment for running Marketplace, where IT vendors can promote their products (post special offers, news, articles) and communicate with their target audiences - IT professionals. ***
