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Pipedrive vs Zendesk Sell
May 28, 2023 | Author: Sandeep Sharma
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Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams. A simple and visual sales pipeline tool that teams love to use
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With amazing sales productivity tools for sales reps, the #1 web and mobile apps in the market and breakthrough visual reporting for sales leaders, Base is the complete and ultimate solution for any team that sells.
Pipedrive and Zendesk Sell are two popular customer relationship management (CRM) platforms that cater to the needs of sales teams. While both platforms offer features to streamline sales processes and manage customer interactions, they have distinct characteristics.
Pipedrive is known for its user-friendly interface and intuitive design, which makes it easy for sales teams to navigate and adopt. It focuses on visual pipeline management, allowing users to track and manage deals through different stages. Pipedrive provides robust sales automation features, integration options, and a mobile app to facilitate sales activities on the go. It is particularly suitable for small to mid-sized businesses looking for a straightforward CRM solution that emphasizes visual sales tracking and pipeline management.
Zendesk Sell, on the other hand, offers a more comprehensive sales CRM solution with a broader range of functionalities. It provides features such as lead management, contact management, deal tracking, and reporting. Zendesk Sell focuses on enhancing sales productivity and customer engagement with features like call logging, email integration, and team collaboration tools. It offers a customizable interface, automation options, and integration capabilities to streamline sales processes. Zendesk Sell is suitable for businesses of various sizes that require a comprehensive CRM platform with robust sales management capabilities.
When comparing Pipedrive and Zendesk Sell, businesses should consider their specific sales needs and priorities. Pipedrive's strength lies in its user-friendly interface and visual pipeline management, making it ideal for sales teams that value simplicity and ease of use. On the other hand, Zendesk Sell offers a broader range of CRM features and is suitable for businesses looking for a comprehensive sales CRM solution.
See also: Top 10 Online CRM software
Pipedrive is known for its user-friendly interface and intuitive design, which makes it easy for sales teams to navigate and adopt. It focuses on visual pipeline management, allowing users to track and manage deals through different stages. Pipedrive provides robust sales automation features, integration options, and a mobile app to facilitate sales activities on the go. It is particularly suitable for small to mid-sized businesses looking for a straightforward CRM solution that emphasizes visual sales tracking and pipeline management.
Zendesk Sell, on the other hand, offers a more comprehensive sales CRM solution with a broader range of functionalities. It provides features such as lead management, contact management, deal tracking, and reporting. Zendesk Sell focuses on enhancing sales productivity and customer engagement with features like call logging, email integration, and team collaboration tools. It offers a customizable interface, automation options, and integration capabilities to streamline sales processes. Zendesk Sell is suitable for businesses of various sizes that require a comprehensive CRM platform with robust sales management capabilities.
When comparing Pipedrive and Zendesk Sell, businesses should consider their specific sales needs and priorities. Pipedrive's strength lies in its user-friendly interface and visual pipeline management, making it ideal for sales teams that value simplicity and ease of use. On the other hand, Zendesk Sell offers a broader range of CRM features and is suitable for businesses looking for a comprehensive sales CRM solution.
See also: Top 10 Online CRM software
Pipedrive vs Zendesk Sell in our news:
2023. Pipedrive unveiled AI-powered sales assistant
Pipedrive, the user-friendly and efficient sales CRM designed for small businesses, has unveiled its new AI-driven Sales Assistant, currently in beta. This innovative tool offers sales professionals insights into a deal's likelihood of success and suggestions for optimal next steps, significantly enhancing the chances of closing deals successfully. Companies that leverage the Sales Assistant experience a threefold increase in deal closures compared to those who don't. By incorporating AI capabilities into the Sales Assistant, Pipedrive aims to empower sales teams with targeted and actionable guidance, enabling them to further elevate their performance. The integration of AI into the Sales Assistant equips small businesses with a virtual assistant that utilizes cutting-edge technology to help them prioritize tasks, focus on key deals, and identify potential challenges in their sales pipeline.
2020. Sales CRM Pipedrive becomes unicorn
The latest European company to achieve unicorn status is Pipedrive, the sales CRM tool catering to small and medium-sized businesses. The company recently secured a majority investment from Vista Equity Partners, a U.S.-based private equity firm specializing in enterprise software. This investment has elevated Pipedrive's valuation to an impressive $1.5 billion. Pipedrive has always distinguished itself as sales software prioritizing the needs of salespeople, rather than just their managers. It was developed by sales professionals, for sales professionals. However, the platform has evolved into a comprehensive CRM solution that encompasses marketing functionalities as well. Pipedrive proudly boasts a user base of 95,000 companies relying on its software.
2020. Zendesk launches app marketplace for its CRM
In 2018, Zendesk acquired Base CRM and subsequently rebranded it as Zendesk Sell. Now, the company is introducing Zendesk Marketplace for Sell, an app store specifically designed for this CRM product. The marketplace serves as a platform where organizations can share components that enhance the capabilities of the core Sell product. Notably, prominent companies like MailChimp, HubSpot, and QuickBooks are already available on the platform. Initially, customers have the ability to develop private apps utilizing a new application development framework. This empowers them to personalize Sell according to their specific requirements, whether it involves integrating with an internal system or creating unique functionality. Moreover, independent software vendors (ISVs) can develop custom apps, a practice that has already been prevalent within the Zendesk ecosystem for some time, particularly in the realm of customer support.
2018. Zendesk acquired Base CRM
Zendesk, a customer service software company, has recently acquired the startup Base, which specializes in providing CRM solutions for small businesses. Although Base may not have the same level of recognition as CRM giants like Salesforce, Microsoft, or Oracle, it has developed an advanced sales force automation platform infused with its own artificial intelligence capabilities. By integrating Base's capabilities, Zendesk will now have an additional crucial component, alongside customer service and marketing, to complete its core offering of customer data management. Established in 2009, Base has amassed over 5,000 customers. It's important to note that Base was already available for sale in Zendesk's app marketplace, resulting in some overlap. However, Zendesk plans to transition existing customers to Base while ensuring ongoing support for all Base customers.
2017. Pipedrive CRM gets $17M
Pipedrive, a CRM platform specifically developed to enhance sales for SMBs, has successfully secured $17 million in Series B funding. The newly acquired capital will be allocated towards product and technological advancements, expanding the partner ecosystem, and global marketing efforts. Pipedrive boasts a customer base of over 30,000 small businesses from 140+ countries, positioning itself as a formidable competitor against well-established players in the SMB CRM space. Originally recognized for its sales software catering primarily to salespeople rather than managers, Pipedrive has evolved into a comprehensive CRM platform. It has achieved this by integrating with over 50 online software solutions and consistently adding new integrations each month. These integrations encompass a range of business tools including Google Apps, Trello, Zapier, Mailchimp, Yesware, and Pandadoc.
2015. Cloud-Based CRM Pipedrive gets $9 Million funding
Pipedrive, a SaaS CRM tool designed to assist small companies in managing and boosting sales, has successfully concluded a Series A funding round, raising $9 million. With a focus on small to medium-sized businesses, Pipedrive has gained popularity among various tech companies, including Fortumo, Postmates, FalconSocial, and Blippar. The primary objective of Pipedrive is to address the shortcomings of traditional CRM/sales software by streamlining the user experience. Conventional CRM solutions often demand excessive data entry and lack clearly defined workflows, leading to user dissatisfaction and, ultimately, missed sales opportunities. In contrast, Pipedrive offers a more intuitive approach with its visual dashboard, presenting deals in a pipeline format that spans from initial contact and contract negotiations to finalized deals. Notable competitors in the CRM market for Pipedrive include Zoho CRM, Base, Capsule, Insightly, and PipelineDeals. Furthermore, within the CRM landscape, all players compete against Salesforce at the high end and the humble spreadsheet at the lower end.
2014. Base CRM takes on Salesforce, SAP and Microsoft with new features
Base CRM is poised to challenge industry giants such as Salesforce, Microsoft Dynamics, and SAP with its latest feature release. The new features encompass a range of capabilities, including instant real-time notifications, appointments for seamless scheduling, invitations, and tracking of meeting history across devices (phones, tablets, computers), first action reports that provide insights into deal-winning probabilities based on email and voice communication history analyzed through Base's robust big data stack, a consolidated rep performance dashboard, and a stage duration analysis report that examines the speed at which deals progress through the sales pipeline, predicting the likelihood of success based on their progression. Base currently offers three product tiers: Base Starter Edition, Base Professional Edition, and Base Enterprise Edition, with pricing starting at $15 per user per month.
