Pipedrive vs Zendesk Sell

Last updated: November 13, 2020

18
Pipedrive
Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams. A simple and visual sales pipeline tool that teams love to use
7
Zendesk Sell
With amazing sales productivity tools for sales reps, the #1 web and mobile apps in the market and breakthrough visual reporting for sales leaders, Base is the complete and ultimate solution for any team that sells.
Pipedrive vs Zendesk Sell in our news:

2020. Sales CRM Pipedrive becomes unicorn



Pipedrive, the sales CRM tool for small and medium-sized businesses, is the latest European company to reach unicorn status. The company has taken a majority investment from U.S. enterprise software-focused private equity firm Vista Equity Partners and is now valued at $1.5 billion dollars. Pipedrive’s calling card has always been that it is sales software designed to serve first and foremost the needs of sales people, not their managers — built by sales people, for sales people, if you like — but has since matured into a more comprehensive CRM platform play also spanning marketing. Pipedrive claims 95,000 companies use its software.


2020. Zendesk launches app marketplace for its CRM



Zendesk acquired Base CRM in 2018 and rebranded it as Zendesk Sell. Now the company is launching Zendesk Marketplace for Sell - an app store for this CRM product. It’s a place where companies can share components that extend the capabilities of the core Sell product. Companies like MailChimp, HubSpot and QuickBooks are available at launch. For starters, customers can build private apps with a new application development framework. This enables them to customize Sell for their particular environment, such as connecting to an internal system or building functionality that’s unique to them. In addition, ISVs can build custom apps, something Price points out they have been doing for some time on the Zendesk customer support side.


2018. Zendesk acquired Base CRM



Zendesk has acquired Base, a startup that provides CRM for small business. While Base might not be as well known as Salesforce, Microsoft or Oracle in the CRM game, it has created a sophisticated sales force automation platform, complete with its own artificial intelligence underpinnings. If the core of customer data includes customer service, CRM and marketing, Base gives Zendesk one more of those missing components. Base was founded in 2009 and boasts more than 5,000 customers. It’s worth pointing out that Base was already available for sale in the company app marketplace, so there was some overlap here, but the company intends to try to move existing customers to Base, of course. Zendesk has indicated it will continue to support all Base customers.


2017. Pipedrive CRM gets $17M



Pipedrive, a CRM platform designed to help SMBs sell more, has closed $17 million in Series B funding. Pipedrive says will use the new capital to develop its product and tech, grow its partner ecosystem, and for global marketing. Pipedrive says it now has more than 30,000 paying small business customers from more than 140 countries, making it a genuine contender against more established players in the CRM space for SMB. Its calling card has always been that it is sales software designed to serve first and foremost the needs of sales people not their managers but has since matured into a more comprehensive CRM platform play. This has seen Pipedrive integrate with 50-plus online software solutions, adding more each month. These include various business tools such as Google Apps, Trello, Zapier, Mailchimp, Yesware, and Pandadoc.


2015. Cloud-Based CRM Pipedrive gets $9 Million funding



SaaS CRM Pipedrive that helps small companies manage and increase sales, has closed $9 million Series A round. Targeting small to medium sized businesses, and used by a number of tech companies, including Fortumo, Postmates, FalconSocial, and Blippar, Pipedrive aims to fix the broken CRM/sales software experience. Specifically, it says that CRM solutions typically require far too much data entry and have poorly defined workflows, resulting in software that nobody likes using and, ultimately, lost sales. Instead its SaaS takes a more visual approach with a dashboard that shows deals in a pipeline from an initial contact, to contract negotiations to done deals. Pipedrive counts competitors as Zoho CRM, Base, Capsule, Insightly and PipelineDeals. Meanwhile, everyone in the CRM market competes with Salesforce at the high end and with the humble spreadsheet at the low end.


2014. Base CRM takes on Salesforce, SAP and Microsoft with new features



Base CRM wants to take on industry big players like Salesforce, Microsoft Dynamics and SAP with the latest release of a new set of features. The new features include: instant, real time notifications , appointments (which allows salespeople to use their phones, tablets or computers to schedule meetings, send invitations and track meeting history with their customers), first action reports (which allows sales executives to understand the chances of winning a deal using reports tracked by email and voice communication history leveraging its Base's big data stack), rep performance dashboard in one view, stage duration analysis report (which studies how fast salespeople move deals through the sales pipeline and then predicts the likelihood of winning deals based on their progression in the pipeline). Base currently offers three product levels: Base Starter Edition, Base Professional Edition and Base Enterprise Edition. Pricing starts at $15 per user, per month.