Pega vs ServiceNow
Last updated: March 30, 2019
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ServiceNow offers a portfolio of robust cloud-based products that automate and manage IT service relationships across the enterprise. Our products have the advantage of being built on a single cloud platform that consists of one user interface, one code base and one data model, delivering easy, automated upgrades. ServiceNow provides an intuitive and approachable user experience complete with expert services to accelerate time-to-value.
Pega vs ServiceNow in our news:
2019 - ServiceNow teams with Workplace by Facebook on service chatbot
Workplace, Facebook’s enterprise collaboration and communication application, and ServiceNow announced a new chatbot to make it easier for employees to navigate a company’s help desks inside Workplace Chat. The integration can involve IT or HR help desk scenarios. A chatbot can help companies save time and money, and employees can get answers to common problems much faster. Previously, getting these kind of answers would have required navigating multiple systems, making a phone call or submitting a ticket to the appropriate help desk. This approach provides a level of convenience and immediacy.
2018 - ServiceNow integrated with Box
Two enterprise cloud giants ServiceNow and Box have announced a new integration. For ServiceNow customers, it means that they can access Box content without leaving a ServiceNow application and changing focus. On a practical level, customers can grab the Box plug-in from the ServiceNow Store. It comes with some prebuilt workflows for typical ServiceNow product usage scenarios, but the integration is flexible and allows customization. As an example, in an HR scenario, the ServiceNow administrator might build a workflow for onboarding a new employee in ServiceNow’s HR application. Using the company’s Flow Designer workflow-building tool, they can pull in all the documents a new employee needs to sign with other tasks into a single workflow. The conclusion is that ServiceNow has now better integrations compared vs EasyVista
2018 - ServiceNow created helpdesk-chatbot platform to leave Cherwell behind
ServiceNow unveiled new chatbot building tool called Virtual Agent that provides developers a way to create an automated bot-driven process for routine helpdesk requests. The company claims that you can build these bots to provide end-to-end service. Meaning if you tell the bot you need a new phone, it can pull your records, understand what you currently have and order a new one all in the same interaction — and all within a common messaging interface such as Slack or Microsoft Teams. It also works for customer service transactions to process routine customer inquiries without having to route them to a CSR to answer typical questions. The conclusion is that ServiceNow gets more AI-automated than Cherwell
2017 - Helpdesk provider ServiceNow bought a design firm to take on Jira
ServiceNow bought design firm Telepathy because it knows that offering enterprise-class functionality isn’t enough anymore to win over Jira. Your applications have to look good too. Companies can’t just deliver good functionality. They have to deliver it in a way that appeals to both IT from an administrative perspective and end users from a pure design and ease of use perspective. ServiceNow has purchased seven companies since 2013 prior to today’s announcement.
2014 - ServiceNow adds more Enterprise features to compete with SharePoint
ServiceNow, the cloud IT service management provider, launched a suite of new products and features devoted to large companies. The new features include enhanced custom application creation experience, new service automation products, executive decision-making visualization tools and a more intuitive user experience. In particular, the new product Facilities Services Automation displays incidents at company facilities on floor-plan visualizations, and allows facilities managers to track building configurations to tackle issues from security to waste disposal. Service Creator, another new feature, allows nontechnical people to build simple applications. Another visualization project, CIO Roadmap, offers timeline visualization features displaying prioritized investment decisions across business functions. The new capabilities are built on the ServiceNow platform and leverage
the common data model shared across the company’s portfolio.