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Olark vs UserVoice
May 21, 2023 | Author: Sandeep Sharma
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Experience the easiest way to boost your sales, help solve issues and understand your customers with Olark live chat. Find the fastest way to make a sale and keep customers happy. Solve their problems before they even have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
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Product feedback management software for growing SaaS companies. A single, centralized product feedback solution that gives you everything you need to gather, aggregate, analyze, and follow through on feedback from customers and internal teams.
Olark and UserVoice are both popular customer communication and feedback platforms, but they differ in their primary focus and features:
1. Live Chat vs Feedback: Olark is primarily a live chat software that enables businesses to engage with their website visitors in real-time through chat. It offers features such as chat routing, visitor monitoring, chat transcripts, and customization options for chat windows. UserVoice, on the other hand, focuses on collecting and managing customer feedback. It provides tools for creating feedback forums, collecting and prioritizing ideas, and gathering customer insights through surveys.
2. Feedback Management: UserVoice excels in its feedback management capabilities, allowing businesses to gather, organize, and analyze customer feedback effectively. It offers features such as voting, commenting, and idea categorization to help businesses understand customer preferences and make informed decisions. Olark, while it doesn't have built-in feedback management features, does provide the ability to collect feedback through chat conversations and integrate with external systems for further analysis.
3. Pricing and Scalability: Olark offers straightforward pricing plans based on the number of operators and includes essential features across all plans. UserVoice, on the other hand, provides tiered pricing based on the number of users and offers more advanced features in higher-priced plans. Additionally, UserVoice is designed to handle larger-scale feedback management with features like user segmentation and advanced reporting.
4. Integration and Customization: Both Olark and UserVoice offer integrations with popular business tools and platforms, allowing seamless data flow and enhancing workflow efficiency. Olark provides customization options for chat windows to match branding, while UserVoice offers extensive customization capabilities for feedback portals and widgets.
See also: Top 10 Live Chat platforms
1. Live Chat vs Feedback: Olark is primarily a live chat software that enables businesses to engage with their website visitors in real-time through chat. It offers features such as chat routing, visitor monitoring, chat transcripts, and customization options for chat windows. UserVoice, on the other hand, focuses on collecting and managing customer feedback. It provides tools for creating feedback forums, collecting and prioritizing ideas, and gathering customer insights through surveys.
2. Feedback Management: UserVoice excels in its feedback management capabilities, allowing businesses to gather, organize, and analyze customer feedback effectively. It offers features such as voting, commenting, and idea categorization to help businesses understand customer preferences and make informed decisions. Olark, while it doesn't have built-in feedback management features, does provide the ability to collect feedback through chat conversations and integrate with external systems for further analysis.
3. Pricing and Scalability: Olark offers straightforward pricing plans based on the number of operators and includes essential features across all plans. UserVoice, on the other hand, provides tiered pricing based on the number of users and offers more advanced features in higher-priced plans. Additionally, UserVoice is designed to handle larger-scale feedback management with features like user segmentation and advanced reporting.
4. Integration and Customization: Both Olark and UserVoice offer integrations with popular business tools and platforms, allowing seamless data flow and enhancing workflow efficiency. Olark provides customization options for chat windows to match branding, while UserVoice offers extensive customization capabilities for feedback portals and widgets.
See also: Top 10 Live Chat platforms
Olark vs UserVoice in our news:
2011. UserVoice turns customer support into the Game
The average customer service worker hardly gets pleasure of his work. These stupid customers with their stupid questions or too nervous customers can make anyone crazy. Knowing this, the developers of helpdesk-service UserVoice used the game mechanics to make work of the support staff more interesting and their customers - more happy. In UserVoice support specialists play against each other earning points. For each response support person gets bonus, and if he responded quickly (within one hour) - points are tripled. And if the customer is satisfied with the answer, he may give the support rep the kudos that costs a lot of points. Boss may give an award to the support champion every week. Or may not, because this game is interesting itself. ***
