OTRS vs SpiceWorks
Last updated: June 19, 2014
OTRS is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. Like alternative solutions it is a means of managing incoming inquiries, complaints, support requests, defect reports, and other communications.
Spiceworks bundles network monitoring, helpdesk, UPS power management, PC inventory tools, an online community, and much more. All in one spot. All for free.
Face to face in the news:
2014 - TeamViewer integrated with Spiceworks to win over OTRS
Remote support tool TeamViewer is now integrated with IT Help Desk service combined with IT community Spiceworks. From now users (support agents) are able to create and join support sessions directly from the Spiceworks help desk. Customers can connect with a simple click. An overview of current Spiceworks sessions is available in the TeamViewer Management Console and TeamViewer client. Connection reports are added to the corresponding ticket. Spiceworks is used by more than 5 million IT professionals to connect with one another, manage technology environments and learn about the latest technology products and services.