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NICE inContact vs Talkdesk
June 08, 2023 | Author: Adam Levine
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As the leading cloud contact center provider, we are creating tomorrow’s contact center today with innovative call center technology and a commitment to outstanding service. inContact provides cloud contact center management technology that integrates with leading CRM platforms to unify your customer experience (CX).
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World’s Leading Browser-based Call Center Software. Create a Call Center in 5 Minutes. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
NICE inContact and Talkdesk are both cloud-based contact center solutions, but they have distinct differences in terms of their features, scalability, and target audience. NICE inContact offers a comprehensive suite of contact center solutions, including omnichannel routing, workforce optimization, analytics, and automation capabilities. It is suitable for businesses of all sizes, from small to enterprise-level, and provides scalability to accommodate growing contact center needs. Talkdesk, on the other hand, is known for its user-friendly interface and ease of deployment. It offers features like intelligent routing, real-time monitoring, and integrations with popular CRM systems. Talkdesk primarily targets mid-sized to large businesses that value a quick setup and a user-friendly agent experience.
See also: Top 10 Call Center software
See also: Top 10 Call Center software
NICE inContact vs Talkdesk in our news:
2021. Talkdesk raises $230M for smart contact centers
Talkdesk, a leading provider of cloud-based contact center software, has recently announced securing $230 million in new Series D funding. Talkdesk leverages artificial intelligence and machine learning to enhance customer service for midmarket and enterprise businesses. With a customer base of over 1,800 companies, including IBM, Acxiom, Trivago, and Fujitsu, Talkdesk has established itself as a trusted solution in the industry. This year, the company introduced several new features, such as Talkdesk Workspace, a customizable interface for contact center teams, and Talkdesk Builder, a comprehensive set of tools for customization across workspaces, routing, reporting, and integrations. Additionally, Talkdesk launched specialized contact center tools tailored specifically for financial services and healthcare organizations. Notably, the company also introduced what it refers to as the "industry's first human-in-the-loop tool for contact centers," further facilitating the adoption of artificial intelligence solutions in the industry while ensuring a human touch in customer interactions.
2018. Talkdesk nabs $100M for its smart call centers
Talkdesk, the provider of cloud-based contact center software, has secured $100 million in new funding, leading to a valuation of over $1 billion for the company. Employing artificial intelligence and machine learning, Talkdesk focuses on enhancing customer service and primarily caters to mid-market and enterprise businesses. Notable customers include IBM, Dropbox, Stitch Fix, and Farfetch. With Talkdesk, companies serving a large customer base can ensure that each customer can engage with the company through their preferred communication channel. When a customer contacts the customer service team, agents can access information about the customer's previous purchases, preferences, and past complaints, enabling personalized and efficient assistance.
2015. Call Center software for SMBs Talkdesk raised $15 million
Talkdesk, a software company specializing in virtual call centers, has recently secured $15 million in funding. Talkdesk's software enables companies to establish call centers where customers can seek assistance and provide feedback. These calls are seamlessly integrated with internal databases like Salesforce and Zendesk, allowing customer service representatives to access relevant caller information and efficiently resolve issues or route customers to the appropriate personnel. When a customer contacts the customer service department and their call is handled through Talkdesk, the software automatically presents the representative with valuable details about the caller. This information may include order specifics, customer spending habits, name, and other pertinent details that facilitate quicker issue resolution.
