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Mitel vs Talkdesk
May 28, 2023 | Author: Adam Levine
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Mitel provides complete solutions for your business communications needs. Easily stay connected to your customers and employees anytime, anyplace. The Mitel MiVoice business communications platforms provide extensive communication features, robust call control, and support for a wide range of innovative desktop devices and applications.
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World’s Leading Browser-based Call Center Software. Create a Call Center in 5 Minutes. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
Mitel and Talkdesk are two leading providers of cloud-based communication and contact center solutions, but with some key differences.
Mitel offers a comprehensive suite of communication and collaboration solutions, including unified communications, team collaboration, and contact center capabilities. With a focus on voice communication, Mitel provides a range of on-premises and cloud-based solutions designed to enhance business communications and improve productivity. It offers features such as call routing, voicemail, conferencing, and presence management, with the ability to integrate with existing telephony infrastructure.
Talkdesk, on the other hand, specializes in cloud-based contact center software. It provides a modern, scalable, and omnichannel contact center platform that enables organizations to deliver exceptional customer experiences. Talkdesk offers features like automatic call distribution, interactive voice response, omnichannel routing, workforce management, and robust reporting and analytics. It emphasizes seamless integration with popular CRM systems, allowing for a unified view of customer interactions and streamlined agent workflows.
See also: Top 10 Call Center software
Mitel offers a comprehensive suite of communication and collaboration solutions, including unified communications, team collaboration, and contact center capabilities. With a focus on voice communication, Mitel provides a range of on-premises and cloud-based solutions designed to enhance business communications and improve productivity. It offers features such as call routing, voicemail, conferencing, and presence management, with the ability to integrate with existing telephony infrastructure.
Talkdesk, on the other hand, specializes in cloud-based contact center software. It provides a modern, scalable, and omnichannel contact center platform that enables organizations to deliver exceptional customer experiences. Talkdesk offers features like automatic call distribution, interactive voice response, omnichannel routing, workforce management, and robust reporting and analytics. It emphasizes seamless integration with popular CRM systems, allowing for a unified view of customer interactions and streamlined agent workflows.
See also: Top 10 Call Center software
Mitel vs Talkdesk in our news:
2021. Talkdesk raises $230M for smart contact centers
Talkdesk, a leading provider of cloud-based contact center software, has recently announced securing $230 million in new Series D funding. Talkdesk leverages artificial intelligence and machine learning to enhance customer service for midmarket and enterprise businesses. With a customer base of over 1,800 companies, including IBM, Acxiom, Trivago, and Fujitsu, Talkdesk has established itself as a trusted solution in the industry. This year, the company introduced several new features, such as Talkdesk Workspace, a customizable interface for contact center teams, and Talkdesk Builder, a comprehensive set of tools for customization across workspaces, routing, reporting, and integrations. Additionally, Talkdesk launched specialized contact center tools tailored specifically for financial services and healthcare organizations. Notably, the company also introduced what it refers to as the "industry's first human-in-the-loop tool for contact centers," further facilitating the adoption of artificial intelligence solutions in the industry while ensuring a human touch in customer interactions.
2018. Talkdesk nabs $100M for its smart call centers
Talkdesk, the provider of cloud-based contact center software, has secured $100 million in new funding, leading to a valuation of over $1 billion for the company. Employing artificial intelligence and machine learning, Talkdesk focuses on enhancing customer service and primarily caters to mid-market and enterprise businesses. Notable customers include IBM, Dropbox, Stitch Fix, and Farfetch. With Talkdesk, companies serving a large customer base can ensure that each customer can engage with the company through their preferred communication channel. When a customer contacts the customer service team, agents can access information about the customer's previous purchases, preferences, and past complaints, enabling personalized and efficient assistance.
2015. Call Center software for SMBs Talkdesk raised $15 million
Talkdesk, a software company specializing in virtual call centers, has recently secured $15 million in funding. Talkdesk's software enables companies to establish call centers where customers can seek assistance and provide feedback. These calls are seamlessly integrated with internal databases like Salesforce and Zendesk, allowing customer service representatives to access relevant caller information and efficiently resolve issues or route customers to the appropriate personnel. When a customer contacts the customer service department and their call is handled through Talkdesk, the software automatically presents the representative with valuable details about the caller. This information may include order specifics, customer spending habits, name, and other pertinent details that facilitate quicker issue resolution.
