Video: Microsoft Dynamics 365 vs Salesforce
Last updated: March 29, 2018
With intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives you choice. Start with just what you need to run your business—and delight your customers. And then add apps as your needs change. Microsoft Dynamics 365 free open-source alternatives are: SugarCRM, SuiteCRM, Compiere
Most-popular CRM. Easy collaboration. Proven cloud platform. Salesforce.com offers everything you need to transform your business into a Social Enterprise, so you can connect to customers and employees like never before. With no software or hardware to install, you're up and running—and seeing a positive impact on your business—quickly. Free Salesforce alternatives for small business are: Zoho CRM, Bitrix24, CapsuleCRM, Insightly, FreeCRM. If you are looking for open-source self-hosted Salesforce alternatives pay attention to SugarCRM, SuiteCRM, vtiger.
Face to face in the news:
2017 - Microsoft integrated LinkedIn with Dynamics 365. Salesforce keeps calm
Microsoft announced some significant integrations between the professional social network LinkedIn (that it bought last year) and Microsoft Dynamics 365, the company’s CRM and ERP suite. First of all, the company is linking Dynamics 365 and the LinkedIn Sales Navigator tool to give sales people access to its database of 500 million users. Microsoft is also announcing a tool for HR pros called Dynamics 365 for Talent, which gives Dynamics 365 ERP users, the ability to search for new talent directly from LinkedIn’s Recruiter and Learning solutions, and manage employees from recruitment throughout their time with company.
2016 - Salesforce wants to block Microsoft acquisition of LinkedIn to slow down Microsoft Dynamics 365
Friendship between Salesforce and Microsoft lasted only two years. Just a couple of years ago Marc Benioff and Satya Nadella made selfies together and were best friends forever. But then Microsoft betrayed the friendship. First they announced Dynamics 365 - the combined CRM/ERP cloud system, that will soon become the direct rival to Salesforce. And then Microsoft acquired LinkedIn - the professional social network. So now Salesforce is forcing US and European anti-monopoly authorities to attentively review the deal, because it "threatens the future of innovation and competition". "By gaining ownership of LinkedIn’s unique dataset of over 450 million professionals in more than 200 countries, Microsoft will be able to deny competitors access to that data, and in doing so obtain an unfair competitive advantage" - Benioff says.
2011 - MS Dynamics CRM Online is available globally to keep up with Salesforce
Probably it's the first time in Microsoft's history, when SaaS version of a product appears before the in-house version. Yesterday the company launched the SaaS version of its CRM system Microsoft Dynamics CRM Online 2011. The in-house version will appear only on February 28 (it turned out that it needs more testing). But most importantly, SaaS version, which untill now was available only in the U.S. and Canada, has been translated into 40 languages and is now available in 40 countries. : Austria, Australia, Belgium, Brazil, Canada, Colombia, Costa Rica, Chile, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Switzerland, Trinidad and Tobago, the United Kingdom, and the United States.
Microsoft Dynamics CRM Online 2011 costs only $44/month per user. Moreover, until June 30 it will cost only $34/month. The price is its main advantage over the major SaaS-analogs. For example, Salesforce Professional costs $65/month and Oracle CRM On Demand - $ 75/month. In addition, Microsoft also provides the $200 discount for each user jumping to MS CRM from these competing products.
However MS Dynamics CRM Online (for normal use) still requires other (paid) products: MS Outlook, Office, Sharepoint.
2010 - Microsoft sues Salesforce.com. SaaS industry in danger
This week, Microsoft filed a lawsuit against Salesforce, blaming the SaaS company in violating 9 patents. These patents are not about CRM functionality (it would be strange, because Salesforce CRM appeared earlier than Microsoft CRM was developed), but about basic software technologies. For example, here is the technology of displaying web-page with embedded menu: "A request for a web page is received from a web browser In response to the request, a web page and an applet associated with the web page are packaged for transmission to the web browser. The web page and the applet are then transmitted to and downloaded by the web browser. When the web page is displayed and the applet is executed by the web browser, the applet creates and manages an embedded menu in the displayed web page under control of the applet . This embedded menu provides a user of the web browser with a plurality of links through one action in the displayed web page." Perhaps having this patent, Microsoft could close any SaaS vendor, but they have chosen Salesforce, their main competitor on CRM market.
Interestingly, the Zoho CEO, Sridhar Wembach, who has many reasons not to love Salesforce, supported Salesforce in Zoho blog. He says, "With this action, Microsoft has crossed an important line. I used to respect Microsoft. Today, they lost my respect as a competitor. Oh, yes, they may win or they may lose in court. But they know in their heart of hearts that what they are doing is wrong. Ultimately it is a question of self-respect as a software developer; I assume Bill Gates respected himself enough not to take this path, but I understand times have changed at Microsoft. We have had our disagreements with Salesforce, but today we are all Salesforce. Mr. Benioff I hope you win this, for the sake of all of us in this industry. We are all Salesforce today. "
An interesting post appeared also in 37Signals' blog: "Big companies where both sides have huge patent inventories might have fun with this sort of sue and counter-sue, but when the titans reach outside of their country club gardens to pick on someone a speck of their size, it’s truly disgusting". And the post ends with "Fucking patent trolls. Fucking Microsoft. What a sad day".
2009 - Salesforce acquired SaaS collaboration service. Microsoft Dynamics 365 should better react
It seams, that competition with MS Dynamics CRM is not enough for Salesforce. Now the company wants to become a full-fledged SaaS alternative to MS Sharepoint. It already provides the platform for developers (Force.com) and missing only the intranet functionality. To fill this white-space, Salesforce has just acquired GroupSwim, the SaaS collaboration service. GroupSwim is quite popular startup that allows you to create workgroups (sites) with a wiki, file-storage and forum discussions. Also it uses semantic technology to automatically tag and rate content including discussions, emails, documents, wikis, and more. Until now, Salesforce used integration with Google Apps as a primary collaboration solution. Besides, recently Box.net unveiled the solution for file-sharing in Salesforce CRM. But, apparently, Salesforce, that has recently created the social layer Chatter, now is going to create its own collaborative layer.
2009 - Adobe and Salesforce unite against Microsoft
Salesforce and Adobe announced about their strategical partnership, that supposes integration of their platforms Force.com and Adobe Flash+AIR. For Salesforce it means a huge step forward towards rich internet applications and desktop integration. So now they can enhance these two features in competition against Microsoft S+S applications like Microsoft Online Services. And for Adobe - this is an attempt to enter the enterprise market and to strengthen its position against Microsoft Silverlight attack. The first joint product of the new alliance is Adobe Flash Builder for Force.com - integrated development environment that allows to create flash-plugins for Salesforce CRM or stand-alone flash-applications, working on top of Force.com platform.
Besides, now developers can create applications working on Abobe AIR that serve as desktop-clients for cloud-based Force.com apps. And with the help of Adobe LiveCycle Data Services and Adobe SQLite (AIR local database) it's possible to sync data between desktop and web-server and store data locally. So, enabling offline access to Force.com cloud-application is now a quite easy task. Here is an example of AIR desktop app for Force.com: