LivePerson vs Olark

May 21, 2023 | Author: Sandeep Sharma
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LivePerson
LivePerson creates meaningful, real time customer connections that help businesses increase conversions and improve consumer experience.
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Olark
Experience the easiest way to boost your sales, help solve issues and understand your customers with Olark live chat. Find the fastest way to make a sale and keep customers happy. Solve their problems before they even have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
LivePerson and Olark are both popular live chat software solutions designed to enhance customer engagement and support on websites. LivePerson offers a comprehensive suite of customer engagement tools, including live chat, chatbots, messaging, and AI-powered customer support capabilities. It provides advanced features like real-time analytics, agent monitoring, and personalized messaging to help businesses deliver personalized and efficient customer experiences. Olark, on the other hand, focuses on providing a simple and user-friendly live chat solution. It offers features like live chat, visitor tracking, and custom chatbox design options. While both platforms facilitate real-time customer interactions, LivePerson provides a more robust and feature-rich solution suitable for larger businesses with complex customer engagement needs. Olark, with its simplicity and ease of use, is often a preferred choice for smaller businesses or those looking for a straightforward live chat solution.

See also: Top 10 Live Chat platforms
LivePerson vs Olark in our news:

2014. LivePerson buys co-browsing tool Synchronite



Customer service chat provider LivePerson has acquired German startup Synchronite in order to obtain its co-browsing and video-chat technology. This acquisition is expected to enhance LivePerson's real-time customer service offering by enabling agents to view the customer's screen, enabling them to provide guidance in tasks such as form filling, completing purchases, and other functionalities on the client's website. Other companies operating in a similar space include Unblu, LiveLook, and Firefly. The specific purchase price for Synchronite, based in Mannheim, has not been disclosed.

Author: Sandeep Sharma
Sandeep is a marketing expert with a wealth of knowledge in various domains: customer relationship management, social media management, advertising, search engine optimization, website building, Sandeep has established himself as a multifaceted professional. He honed his skills while working at Salesforce and Hubspot, where he gained invaluable insights into the industry. Now, as the proud owner of a small advertising consulting agency, Sandeep continues to provide innovative and effective strategies to businesses, helping them thrive in the competitive landscape of digital marketing. You can contact Sandeep via email sandeep@liventerprise.com