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LiveChat vs Olark
May 21, 2023 | Author: Sandeep Sharma
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Live chat software for business. Intelligent customer engagement, real-time website monitoring and live help/live support tools. Quickly respond to your customers and handle several chats at once using the chat improvements. Keep the communication going and handle cases via tickets.
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Experience the easiest way to boost your sales, help solve issues and understand your customers with Olark live chat. Find the fastest way to make a sale and keep customers happy. Solve their problems before they even have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
LiveChat and Olark are both popular live chat software solutions that help businesses engage with their website visitors in real time. However, there are some key differences between the two:
1. Features: LiveChat offers a wide range of advanced features, including chat transcripts, file sharing, chat routing, chat surveys, and ticketing system integration. It also provides extensive customization options, chatbot capabilities, and integrations with other business tools. Olark, on the other hand, focuses on simplicity and ease of use, offering essential features like live chat, visitor tracking, and limited customization options.
2. User Interface: LiveChat has a modern and intuitive user interface, with a clean design and easy navigation. It provides multiple chat window templates and customization options to match the brand's look and feel. Olark offers a straightforward and user-friendly interface that is easy to set up and use, making it a suitable choice for small businesses or those looking for a simple live chat solution.
3. Pricing: LiveChat offers different pricing plans based on the number of agents and additional features required. It provides more advanced plans suitable for larger businesses. Olark offers simple pricing plans based on the number of users, with a more affordable starting point for smaller businesses.
4. Integration: Both LiveChat and Olark offer integrations with popular business tools like CRM systems, help desk software, and analytics platforms. However, LiveChat provides a wider range of integrations and has a robust API, making it more versatile in terms of integrating with other systems.
See also: Top 10 Live Chat platforms
1. Features: LiveChat offers a wide range of advanced features, including chat transcripts, file sharing, chat routing, chat surveys, and ticketing system integration. It also provides extensive customization options, chatbot capabilities, and integrations with other business tools. Olark, on the other hand, focuses on simplicity and ease of use, offering essential features like live chat, visitor tracking, and limited customization options.
2. User Interface: LiveChat has a modern and intuitive user interface, with a clean design and easy navigation. It provides multiple chat window templates and customization options to match the brand's look and feel. Olark offers a straightforward and user-friendly interface that is easy to set up and use, making it a suitable choice for small businesses or those looking for a simple live chat solution.
3. Pricing: LiveChat offers different pricing plans based on the number of agents and additional features required. It provides more advanced plans suitable for larger businesses. Olark offers simple pricing plans based on the number of users, with a more affordable starting point for smaller businesses.
4. Integration: Both LiveChat and Olark offer integrations with popular business tools like CRM systems, help desk software, and analytics platforms. However, LiveChat provides a wider range of integrations and has a robust API, making it more versatile in terms of integrating with other systems.
See also: Top 10 Live Chat platforms
