Kayako vs SpiceWorks

May 18, 2023 | Author: Sandeep Sharma
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Kayako
Kayako Fusion is a help desk software that lets you manage email, tickets, live chat, calls and remote support. All in one place. Choose between our reliable and secure SaaS cloud platform (Kayako On Demand), or install Kayako on your own server.
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SpiceWorks
Spiceworks bundles network monitoring, helpdesk, UPS power management, PC inventory tools, an online community, and much more. All in one spot. All for free.
Kayako and Spiceworks are both popular help desk and customer support platforms, but they have distinct differences in terms of features, target audience, and deployment options. Kayako is a comprehensive customer service software that offers features such as ticket management, live chat, customer self-service portals, and customer feedback tools. It focuses on providing personalized and efficient customer support across multiple channels. Kayako is designed for businesses of all sizes, with customizable workflows and reporting capabilities. On the other hand, Spiceworks is a free help desk software primarily aimed at IT professionals and IT service providers. It provides features such as ticketing, asset management, network monitoring, and a community forum for IT discussions. Spiceworks is known for its active user community and its ability to leverage collective IT knowledge. It can be deployed on-premises or accessed as a cloud-based service.

See also: Top 10 Helpdesk software
Kayako vs SpiceWorks in our news:

2014. TeamViewer integrated with Spiceworks



The remote support tool, TeamViewer, has now been integrated with the IT Help Desk service provided by Spiceworks, an IT community platform. This integration allows users, specifically support agents, to create and join support sessions directly from the Spiceworks help desk. Customers can effortlessly connect with a simple click. The TeamViewer Management Console and TeamViewer client provide an overview of the ongoing Spiceworks sessions. Additionally, connection reports are now included within the corresponding ticket for easy reference. Spiceworks, which boasts a user base of over 5 million IT professionals, serves as a platform for connecting, managing technology environments, and staying updated on the latest technology products and services.


2010. SpiceWorks combines Service Desk, online-community and Marketplace



SpiceWorks - is an IT infrastructure management system for small businesses. It's currently being used by over 1,000,000 IT professionals. And one of the main reasons is that it's. The freemium model is absolutely fair as the advertising banner is displayed in the software web interface. But the most interesting thing about SpiceWorks - is an in-built community for IT professionals, which allows admins to solve many problems with the help of crowdsourcing. The community includes forum where you can ask for advice, groups for communication or collaboration, wiki with useful how-to articles and ratings of hardware and software with reviews. And, of course, this community is an excellent environment for running Marketplace, where IT vendors can promote their products (post special offers, news, articles) and communicate with their target audiences - IT professionals. ***


2010. Kayako unveiled free remote-support tool



This year Kayako will release the new version of its technical support suite. One of the main new features in Kayako SupportSuite V4 will be p2p remote-desktop application Kayako OnSite, which was recently demonstrated to the developer community. As known, Kayako SupportSuite includes a fully functional Helpdesk system with a customer portal and online knowledge base (eSupport), as well as the online chat system (LiveResponse). Remote Desktop application will complement this suite and strengthen Kayako's leadership on the market. According to Kayako developers, they managed to solve two major problems of remote-desktop solutions - firewalls and low video quality. Kayako OnSite (like Skype) silently establishes connection between two remote computers without the need to set up router and firewall. And thanks to the adjustable color depth and screen size, the application works quickly even at low speed connections. ***


2009. Kayako provides free web helpdesk for open-source projects

Kayako, the vendor of WEB Help desk software, has introduced a complimentary edition of its suite specifically designed for open-source projects and non-profit organizations. The free license provided is perpetual and includes twelve months of technical support. Additionally, eligible organizations have the opportunity to obtain free licenses for Kayako's supplementary add-on products, including KayakoMobile, a help desk management client for mobile devices. In general, any registered charity (verified by local authorities) and any open-source software project are eligible for this offer. However, certain organizations that meet these criteria may still be excluded from the offer.

Author: Sandeep Sharma
Sandeep is a marketing expert with a wealth of knowledge in various domains: customer relationship management, social media management, advertising, search engine optimization, website building, Sandeep has established himself as a multifaceted professional. He honed his skills while working at Salesforce and Hubspot, where he gained invaluable insights into the industry. Now, as the proud owner of a small advertising consulting agency, Sandeep continues to provide innovative and effective strategies to businesses, helping them thrive in the competitive landscape of digital marketing. You can contact Sandeep via email sandeep@liventerprise.com