Jive vs Salesforce Chatter

2017. Collaboration software company Jive acquired by Aurea



Community collaboration software company, Jive, has been acquired by ESW Capital's Wave Systems for a significant amount of $462 million. Following the acquisition, Jive will join the Aurea family of companies and be integrated into Aurea's customer experience management platform. This strategic move equips Aurea with a powerful tool for establishing both internal and customer-facing communities, which plays a crucial role in the contemporary customer service landscape. Furthermore, the acquisition grants Aurea access to Jive's impressive customer base, which includes prominent names like T Mobile, Schneider Electric, McAfee, and EMC. This acquisition strengthens Aurea's position by expanding its capabilities and widening its reach within the market.


2015. Salesforce adds shopping layer to its Community Cloud



Customers of Salesforce Community Cloud will soon have the ability to incorporate their own purchase buttons. The Community Cloud empowers businesses to construct websites where customers can engage with the company and one another. For instance, Avid Technology, a provider of audio and video production tools, leverages these Community Cloud features to facilitate its Artist Community, enabling users to buy and sell sound effects, stock footage, and other music and video clips among themselves. Early adopters of this platform include Neil Young's PonoMusic and the Deloitte Digital Hub. According to Mike Stone, the senior vice president of marketing for Salesforce Community Cloud, the Customer Cloud can intelligently suggest the appropriate product that is relevant to a given conversation, using insights from the social graph and the evolving community dynamics: "We're effectively utilizing the social graph and our understanding of the community's evolution to provide these recommendations."


2015. 3 new Jive workstyle apps aim to simplify workplace collaboration



The social collaboration software Jive has introduced three new workstyle apps: Jive Daily, Jive Chime, and Jive People. Each app serves a specific purpose to enhance communication and productivity within the workplace. Jive Daily is designed to facilitate efficient communication by spreading information, driving conversations, and providing real-time analysis of communication impact. As an app, it enables employees to easily stay informed about updates, messages from company executives, and relevant company news. Jive Chime serves as a mobile communication tool, allowing users to engage in text-based or instant messaging experiences without revealing personal cell phone numbers or personal IM identities. It ensures seamless communication while maintaining privacy. Jive People introduces a company directory 2.0 with a workplace graph. It simplifies the process of finding and connecting with colleagues. When users identify the person they wish to communicate with, they can effortlessly reach out via email, phone call, or Jive Chime by simply pressing a button. Overall, these workstyle apps from Jive aim to enhance collaboration, streamline communication, and foster efficient interactions among employees within the workplace.


2014. Jive integrates with Office 365



Jive, an enterprise social collaboration provider, has developed specialized software connectors designed specifically for Microsoft Office 365. This integration encompasses various components of Office 365, including Outlook Online, Office Online, SharePoint Online, and OneDrive for Business. For Jive users, this seamless integration greatly simplifies the process of creating and collaborating on documents, spreadsheets, presentations, and even email. It doesn't matter whether they are utilizing Office on-premise, in the cloud, or in a hybrid environment. As enterprises often adopt Office 365 at different rates, Jive plays a vital role in connecting and bridging these diverse systems. Acting as a central communication hub, Jive breaks down organizational silos and equips employees with the necessary tools to work effectively across different technologies and devices. Noteworthy integrations include Box, Salesforce, Cisco, and other platforms.


2014. Salesforce launches Community Cloud


Salesforce.com has unveiled its fourth cloud offering, known as Salesforce1 Community Cloud, following the successful introduction of Sales, Marketing, and Service Clouds. This new cloud iteration is essentially a revamped version of the Salesforce Communities product, initially launched in June 2013. Unlike Chatter, which primarily focuses on internal networking and collaboration, Community Cloud empowers customers and partners to engage with each other and with company representatives, if needed. It functions as a private LinkedIn of sorts, enabling community members to follow specific topics and individuals and identify areas of expertise. Community Cloud is seamlessly integrated with Service Cloud, enabling the escalation of unanswered or challenging questions, as well as with Sales Cloud, where new community members can be converted into leads. The features announced today are expected to be available in October. Pricing for Salesforce1 Community Cloud starts at $500 per month.


2014. Cisco-Jive and 5 other Unified Collaboration leaders



Large enterprise customers have grown increasingly impatient, seeking a single solution that offers collaboration, social interactions, and real-time communication without the need for extensive integration projects. To meet this demand, software vendors have coined the term "Unified Collaboration" and now market their solutions under this banner. However, not every IT giant is capable of building such a comprehensive system on their own. In some cases, collaboration becomes necessary. For instance, leading unified communications provider Cisco recently partnered with social networking provider Jive, announcing that they now offer the best solution in the market. Nevertheless, industry experts highlight that Cisco faces strong competition from five key rivals: Microsoft (Yammer + Lync), IBM (IBM Connections + IBM Sametime), Citrix (GoToMeeting + Podio), Siemens (Unify + Ansible), and Salesforce (Chatter + DimDim). However, it should be noted that the latter two vendors are currently considered potential competitors, as their Unified Communications (UC) solutions are not yet fully developed.


2013. Video: Salesforce announces Customer Revolution


Last week, Salesforce unveiled their latest mobile app, Chatter, which has now become the primary mobile interface for employees, serving as a gateway not only to the social intranet but also to the CRM system. Furthermore, the enhanced mobile version of Chatter has transformed into a more convenient communication and collaboration channel between companies and customers. However, it wouldn't be in Salesforce's style to simply claim that the new app is "more convenient." Instead, they have crafted an entire narrative around a customer revolution that is already underway. According to Salesforce, your customers are mobile-savvy individuals who know how to leverage their phones effectively. They have the power to disrupt your business if they perceive your company as unresponsive to their problems and needs. This chilling video provides further insight. Take a look.


2012. Salesforce Stypi - online notepad for real-time collaboration



Imagine, that you need to collaborate with your colleagues on a task that requires writing something. For example, to develop project plan or write a commercial proposal. If all meeting participants are present in the office, you just gather them around the table, take a piece of paper or flipchart and write things down. But they are in different places around the world? Of course there are Google Docs, Online Word or Zoho, that could help. But they all require everyone to register and look too complicated for writing down simple lists. (Sometimes such little things prevent people from using online tools). For such online meetings there is a perfect solution - Stypi. It's a simple online notepad with chat, that allows several people to collaborate. ***


2012. Jive acquires Producteev and Meetings.io



If you aspire to dominate the collaboration market, you must equip customers with a comprehensive suite of tools, including social intranet, file sharing (akin to Dropbox), task/project management, email, and video/web conferencing. While Jive has been considered a leading social intranet provider and has addressed file sharing through its partnership with Box, it is now time for them to advance and catch up with industry leaders like Microsoft and Salesforce, who are unafraid to acquire startups to bridge gaps in their collaboration suites. In a recent announcement, Jive revealed the acquisition of two impressive startups: the task management app, Producteev, renowned for its user-friendly interface and multi-platform support, and the online meetings tool, Meetings.io, which functions as a simple notepad for online meetings. To celebrate the addition of these new team members, the Jive team has created an endearing video, exemplifying the usefulness of video content for businesses.


2012. Salesforce launched Communities



Today, Salesforce has introduced a new service called Salesforce Communities. Currently, it is only available to select Salesforce clients and not accessible to the general public. Although it does not have its own dedicated website yet, it is likely that Marc Benioff is working towards acquiring the community.com domain. Salesforce Communities is designed to facilitate the creation of customer and partner communities. These communities serve several purposes, including providing intelligent customer support by enabling customers to help one another, fostering customer retention and loyalty through community engagement, driving sales by showcasing real customers who can interact with potential customers, and facilitating effective collaboration with partners. The service is built upon the foundation of Chatter and bears a striking resemblance to Facebook in terms of its user interface. The official launch of Salesforce Communities is scheduled for early 2013.