Jive vs Lithium
Last updated: August 30, 2017
Jive’s enterprise social networking platform allows you to engage employees, customers, and the social web. Increase the efficiency of internal communication, build brand loyalty, and monitor customer chatter and ideas, all from one central location. Say good bye to your intranet, multiple logins for scattered enterprise apps, and being out of the loop; the Jive Engage platform integrates the social networking tools you love and need so you can focus on what matters.
Lithium engages your social customers with habit-forming community experiences. We help you find your biggest advocates, tap their passions, and motivate them to participate so you can make good things happen for one another. They engage, you get brand buzz. They get better customer service, you save money. They make confident purchases, you watch sales grow.
Face to face in the news:
2017 - Lithium Technologies acquires Jive extranet community business
ESW Capital announced plans to sell Jive's external community business, Jive-x, to Lithium Technologies. ESW Capital bought Jive in May for a reported $462 million in cash and folded the software company under its Aurea portfolio of companies. Company officials said today's deal allows Jive to focus on its intranet solution while boosting Lithium's footprint in online communities. San Francisco-based Lithium offers social media management solutions and online community products.
2010 - Gartner: Social CRM - is a huge market: Jive vs Lithium
At least since the previous year experts are talking about Social CRM, as of the most promising technology on the large CRM market. Now, these talks have the official confirmation - Gartner has published the Social CRM Magic Quadrant (as a rule, such reports are only created for the largest markets). According to the report, 80% of the CRM market growth in 2010 is due to the Social CRM development and the total investments in the social CRM in the next year will reach $1 billion. So what is social CRM? Gartner refers the following technologies to this concept: social Web monitoring, fetching contact information from social media, customer/partner community management, collecting feedback and ideas from customers. According to the report, Social CRM market leaders are Jive SBS and Lithium. Both solutions do not contain traditional CRM functionality, but rather, are designed for integration with traditional CRM. Salesforce, thanks to the release of Chatter, Ideas and acquiring Jigsaw, managed to get only into Visionaries section. Note the absence of startups in the Challengers section - it promises good opportunities for those who will decide to enter this market now.