JIRA vs Monday.com

2023. Atlassian brings an AI assistant to Jira and Confluence



Atlassian has introduced Atlassian Intelligence, an AI-powered 'virtual teammate' that utilizes the company's proprietary models and OpenAI's large language models to create customized teamwork graphs. This technology enables various functionalities, such as AI-generated summaries in Confluence and test plans in Jira Software, as well as the rewriting of responses to customers in Jira Service Management. Atlassian Intelligence provides users with a chatbox similar to Chat-GPT, which is deeply integrated into different products and allows for the referencing of specific documents. For instance, to generate a summary of action items from a recent meeting, users can link the document with the transcript and request the summary inside Confluence. The tool then generates a list of decisions and action items from the meeting.


2022. monday.com introduces monday sales CRM



The renowned project management service, monday.com, has recently introduced monday sales CRM, a dynamic customer relationship management (CRM) system designed to streamline all customer-related processes within a single platform. Leveraging monday.com's flexible low-code/no-code framework, monday sales CRM offers a fully customizable CRM solution that empowers users to automate repetitive tasks, synchronize their Gmail/Outlook accounts for seamless email communication, and automatically log sent emails. Additionally, the CRM system provides real-time notifications when leads open or respond to emails, facilitates team quota tracking over time, allows for goal setting at both individual and team levels, centralizes post-sale activities for efficient client onboarding, project management, and collection tracking, streamlines the sales hiring process, and equips sales teams with the necessary tools and resources to enhance deal closure rates. The offering includes a free version for up to 2 seats, while the paid version starts at €10 per seat per month.


2022. Atlassian acquires Percept.AI



Atlassian has recently completed the acquisition of Percept.AI, an artificial intelligence (AI) company known for its automated virtual agent support solution—a chatbot that utilizes a proprietary AI engine for natural language understanding. The intention behind this acquisition is to integrate the advanced virtual agent technology into Jira Service Management, Atlassian's IT service management tool aimed at improving service delivery for both employees and customers. Percept.AI's platform, driven by data-driven proprietary technology, possesses the remarkable capability to continuously learn from customer interactions, while ensuring that every member of your team maintains full control over the AI agent's behavior and voice. This strategic move by Atlassian aims to enhance their service management offerings by leveraging AI-powered virtual agent capabilities.


2021. Atlassian launches Jira Work Management for every team



Atlassian has made an announcement regarding the introduction of a new edition of its project management tool, Jira, called Jira Work Management. The company has been actively expanding Jira's reach beyond its origins in software development teams. While Jira Service Management has successfully catered to IT teams, Jira Core has also made progress in this direction. However, Jira Work Management takes this a step further and is positioned to replace Jira Core. The objective behind Jira Work Management is to provide a version of Jira that empowers teams in various domains such as marketing, HR, finance, design, and more to efficiently manage their work. Moreover, if required, these teams can seamlessly connect their work with that of a company's development teams.


2020. Atlassian acquires asset management company Mindville



Atlassian has made an announcement regarding its recent acquisition of Mindville, an enterprise asset management provider focused on Jira. This acquisition marks Atlassian's entry into a new market segment, as it adds asset management tools to its existing suite of services. Mindville Insights, the flagship product of Mindville, enables tracking of assets across various departments such as IT, HR, sales, legal, and facilities within a company. While the platform is asset-agnostic, it is expected that many companies within Atlassian's user base will utilize it primarily for tracking IT assets such as servers and laptops. In addition to physical assets, the service also supports automatic importing of cloud-based servers from providers like AWS, Azure, and GCP. The Mindville team has developed connectors to integrate with popular services like ServiceNow and Snow Software. Notable customers of Mindville include NASA, Spotify, and Samsung, among others.


2020. Monday.com now lets companies build custom apps



Monday.com has recently unveiled version 2.0 of its highly flexible workflow platform, introducing enhanced capabilities for customers to develop custom apps on the Monday platform. With this update, users are provided with a wealth of resources, including over a hundred prebuilt automation recipes and code-free custom automations. Additionally, the release features more than 50 integrations with various applications, empowering project managers to create sophisticated workflows without the need for coding expertise. Whether it's process management, portfolio management, project management, CRM management, hotel management, or R&D management, Monday.com offers a code-free environment that enables users to leverage these building blocks and craft tailored applications to fulfill the specific needs of any organization or team.


2019. Workplace collaboration software Monday.com raised $150M


Monday.com, a rapidly expanding workplace collaboration platform, has recently announced a remarkable $150 million funding round, valuing the company at $1.9 billion. This substantial investment reflects both the platform's current success and the immense potential within the broader collaboration space, particularly in the areas of enhanced team communication and team management. With a customer base now reaching 80,000 organizations, compared to just 35,000 a year ago, Monday.com serves a diverse range of industries spanning over 200 verticals. Notably, these organizations vary in size, with employee counts ranging from as few as two to as high as 4,000. The impressive clientele includes renowned companies such as Carlsberg, Discovery Channel, Philips, Hulu, WeWork, and numerous Fortune 500 firms. It's worth mentioning that Monday.com attracts both technical and non-technical companies that rely on software and computers to facilitate their work processes.


2018. Jira Cloud gets Trello-inspired redesign


Earlier this year, Atlassian introduced the latest iteration of its hosted project tracking tool, Jira Software. This release signifies a significant division between the hosted version of Jira, hosted on AWS, and the self-hosted server version, with Atlassian now focusing on distinct features for each. The new version of Jira boasts a fresh, Trello-inspired interface and introduces enhanced functionality that empowers teams with a more flexible workflow, reducing reliance on administrators and granting greater autonomy. One notable feature that Atlassian takes pride in is roadmaps, which enables teams to gain a comprehensive view of their projects. Similar to boards, modifying the roadmap is effortless as it simply involves dragging and reassigning larger work segments, referred to as "epics" in Agile terminology, to different dates.


2018. Atlassian launches Jira Ops for managing incidents



Atlassian has introduced a new edition of its flagship product, Jira, designed to enhance the efficiency and speed at which operations teams handle incidents. Jira Ops seamlessly integrates with various tools including OpsGenie, PagerDuty, xMatters, Statuspage, Slack, and others. While many teams already utilize these tools during service disruptions, Atlassian highlights the prevalent ad hoc approach employed by most companies in managing incidents. Jira Ops aims to serve as the cohesive element that ensures alignment and offers comprehensive visibility into ongoing incidents. With Jira Ops, when an incident occurs, users have a centralized location where they can access all relevant information. This includes details on who has been notified and alerted, the ability to notify additional individuals directly from the platform, and knowledge of the Slack channel dedicated to discussing the incident. Additionally, Atlassian has acquired OpsGenie for $295 million, further strengthening its incident management capabilities.


2016. JIRA gets Upwork integration



The project management service JIRA is introducing a new functionality that enables users to seamlessly convert JIRA tickets into job postings on the Upwork freelance marketplace. This integration allows JIRA users to simply click a button and access a pre-filled form to submit directly to Upwork's marketplace. This feature is particularly beneficial for small businesses that frequently face a backlog of feature requests and unresolved bug fixes. It is worth noting that this collaboration between Atlassian and Upwork is not the first time they have partnered in relation to JIRA. Upwork clients already have the ability to link their JIRA tickets to their Upwork account, enabling freelancers to track their time. Furthermore, clients can utilize Upwork's messaging feature to receive updates when a freelancer commits code to Bitbucket or updates a JIRA ticket, for instance.