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Intercom vs UserVoice
June 05, 2023 | Author: Sandeep Sharma
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Customer messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
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Product feedback management software for growing SaaS companies. A single, centralized product feedback solution that gives you everything you need to gather, aggregate, analyze, and follow through on feedback from customers and internal teams.
Intercom and UserVoice are both popular customer engagement and feedback platforms, but they have key differences. Intercom is a comprehensive customer communication platform that offers features such as live chat, in-app messaging, customer support ticketing, and customer engagement tools. It focuses on enabling personalized and real-time communication with customers, helping businesses build strong customer relationships and improve overall customer experience.
UserVoice, on the other hand, is a customer feedback management platform that enables businesses to collect, prioritize, and analyze customer feedback. It provides features such as feedback forums, idea management, knowledge base, and customer support ticketing. UserVoice emphasizes gathering customer insights and empowering businesses to make data-driven decisions based on customer feedback.
See also: Top 10 Helpdesk software
UserVoice, on the other hand, is a customer feedback management platform that enables businesses to collect, prioritize, and analyze customer feedback. It provides features such as feedback forums, idea management, knowledge base, and customer support ticketing. UserVoice emphasizes gathering customer insights and empowering businesses to make data-driven decisions based on customer feedback.
See also: Top 10 Helpdesk software
Intercom vs UserVoice in our news:
2011. UserVoice turns customer support into the Game
The average customer service worker hardly gets pleasure of his work. These stupid customers with their stupid questions or too nervous customers can make anyone crazy. Knowing this, the developers of helpdesk-service UserVoice used the game mechanics to make work of the support staff more interesting and their customers - more happy. In UserVoice support specialists play against each other earning points. For each response support person gets bonus, and if he responded quickly (within one hour) - points are tripled. And if the customer is satisfied with the answer, he may give the support rep the kudos that costs a lot of points. Boss may give an award to the support champion every week. Or may not, because this game is interesting itself. ***
