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Intercom vs LivePerson
May 23, 2023 | Author: Sandeep Sharma
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Customer messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
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LivePerson creates meaningful, real time customer connections that help businesses increase conversions and improve consumer experience.
Intercom and LivePerson are both customer messaging platforms, but they differ in their focus and approach to customer engagement. Intercom is known for its user-friendly interface and offers a suite of tools for live chat, targeted messaging, customer support, and marketing automation. It emphasizes personalized and proactive customer communication, allowing businesses to engage with customers at various stages of their journey. Intercom is suitable for businesses that value conversational customer engagement and building relationships through real-time messaging.
On the other hand, LivePerson is a customer engagement platform that specializes in real-time messaging and AI-powered chatbots. It provides features such as live chat, messaging, automation, and conversational commerce tools. LivePerson places a strong emphasis on delivering personalized and proactive customer experiences, and it offers advanced automation capabilities to streamline customer interactions. It is suitable for businesses that require a comprehensive platform to handle high volumes of customer conversations and want to leverage AI for automation and efficient customer engagement.
See also: Top 10 Live Chat platforms
On the other hand, LivePerson is a customer engagement platform that specializes in real-time messaging and AI-powered chatbots. It provides features such as live chat, messaging, automation, and conversational commerce tools. LivePerson places a strong emphasis on delivering personalized and proactive customer experiences, and it offers advanced automation capabilities to streamline customer interactions. It is suitable for businesses that require a comprehensive platform to handle high volumes of customer conversations and want to leverage AI for automation and efficient customer engagement.
See also: Top 10 Live Chat platforms
Intercom vs LivePerson in our news:
2014. LivePerson buys co-browsing tool Synchronite
Customer service chat provider LivePerson has acquired German startup Synchronite in order to obtain its co-browsing and video-chat technology. This acquisition is expected to enhance LivePerson's real-time customer service offering by enabling agents to view the customer's screen, enabling them to provide guidance in tasks such as form filling, completing purchases, and other functionalities on the client's website. Other companies operating in a similar space include Unblu, LiveLook, and Firefly. The specific purchase price for Synchronite, based in Mannheim, has not been disclosed.
