Intercom vs Kustomer
Last updated: December 01, 2020
Customer messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Kustomer makes personalized, efficient and effortless customer service a reality. Real-time, actionable views of customers. Continuous omnichannel conversations. Intelligence that automates repetitive, manual tasks.
Intercom vs Kustomer in our news:
2020 - Facebook buys Kustomer for $1B
Facebook is acquiring Kustomer, a startup founded with the aim of disrupting the customer services industry with a new approach to providing agents with better data and a more unified picture of users by bringing together the many social media and other channels and longer history between them and the company in question. The social network has been slowly building up a big business providing customer services to businesses on its platform, and the plan now is to double down on that with a platform that will do much more of that, potentially as a paid service. As Facebook starts to see more keen competition from the likes of Snapchat, TikTok, having a better product to sell businesses alongside their other services will give Facebook a better way of locking them into the Facebook ecosystem.
2020 - Kustomer acquires Reply.ai to enhance chatbots on its customer service CRM
CRM startup Kustomer is acquiring Reply.ai, a startup originally founded in Madrid that has built a code-free platform for companies to create customised chatbots to handle customer service enquires that use machine learning to, over time, become better at responding to those inbound contacts. Reply.ai's customers include Coca-Cola, Starbucks, Samsung, and a number of retailers and major ad and marketing agencies working on behalf of clients. Kustomer is taking on the bigger names in CRM, including Salesforce, Zendesk and Oracle, by providing a platform that makes it easier for human agents to handle inbound “omnichannel” customer requests