Google Assistant vs Zoho Zia

August 12, 2023 | Author: Adam Levine
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Google Assistant
Virtual assistant integrated in conversational user interface products: Google Allo and Google Home. You can ask a question for an answer, and follow up with multiple questions, with Google picking the conversation out and returning the right answer.
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Zoho Zia
AI-powered assistant for your business. Whether you're collecting customer data, writing a document, or just looking for some sales numbers, Zia works hard to make your job easy.
Google Assistant and Zoho Zia are two popular AI-powered virtual assistants that offer distinct features and functionalities. Google Assistant, backed by Google's vast knowledge graph, excels in general knowledge, web search, and integration with Google's ecosystem, providing seamless access to services like Google Maps, Gmail, and Google Calendar. On the other hand, Zoho Zia, designed specifically for business use, specializes in streamlining workflows, automating tasks, and offering advanced analytics within Zoho's suite of business applications.

See also: Top 10 AI Assistants
Google Assistant vs Zoho Zia in our news:

2023. Google Assistant is getting AI capabilities of Bard



Google Assistant is now paired with Bard, that provides it generative AI technologies. The enhanced assistant can now handle a wider array of questions and tasks, delving into your Google apps such as Gmail and Google Drive to provide tailored responses to your queries, provided you opt-in for this service. For instance, you could inquire about your important unread emails from the past week, and the digital assistant can retrieve the relevant emails for you. Besides managing your inbox, this expanded functionality can also be utilized for personal tasks like planning trips, creating grocery lists, or composing social media captions. Google intends to observe how users interact with Assistant with Bard through this experimental launch before making the feature widely available on Android and iOS platforms.


2022. Google is integrating Assistant and Calendar reminders with Tasks



Currently, Google Tasks operates independently, separate from other Google services. While you can create tasks, subtasks, and set reminders in the Google Tasks iOS and Android apps, as well as through a side panel in Gmail or Google Drive on the web, these reminders don't seamlessly appear in your Assistant reminders. Furthermore, Google Calendar offers separate options for creating tasks and reminders, potentially causing confusion among users. To address this, Google is planning an update that will be rolled out in the coming months. Once implemented, when users set a reminder using Google Assistant, it will be visible in both the Tasks and Calendar lists. Additionally, users will receive a notification for task completion reminders at the designated time.


2020. Google Assistant can now use your voice to verify purchases



Making purchases using your voice may offer convenience, but it lacks adequate security measures. Google aims to address this concern by introducing an optional voice verification test when utilizing Assistant. This new security feature relies on Google Assistant's Voice Match and is gradually being rolled out through a limited pilot program. The program aims to assess the effectiveness of this feature on smart speakers and smart displays. Recently, the Voice Match training feature was updated to include specific phrases, enabling Assistant to accurately identify the speaker. With improved accuracy, Google now considers Voice Match as a reliable additional layer of security.


2020. Google Assistant on Android can now read entire web pages to you



Google has begun the rollout of a new feature that allows Google Assistant to read entire web pages aloud. This functionality includes highlighting the text and automatically scrolling the page as it reads, making it easier for users to follow along with the story. Additionally, the read speed can be adjusted to suit individual preferences. If the web page is in a different language than the user's default setting, Google Assistant can automatically translate more than 40 languages into the preferred language. This feature is compatible with most modern Android phones, dating back to Android 5 (Lollipop).


2020. Google Assistant will be able to read texts


Google has introduced a new feature for Google Assistant on Android phones, transforming it into an advanced screen reader. By simply saying "Hey Google, read this," the Assistant will locate the main text on the webpage or article you are viewing and read it aloud to you. While screen readers have been available on phones before, Google claims to have enhanced the Assistant's capability to analyze sentences, resulting in more natural and human-like speech patterns. However, the most impressive aspect of this feature is that you can also request the Assistant to read the content in a different language, with support for up to 42 languages.


2019. Zoho’s office suite got virtual assistant



Zoho is set to release a significant update for its primary office suite products, including Zoho Writer, Sheet, Show, and Notebooks. These tools will be enriched with the integration of Zoho's AI assistant, Zia. With this enhancement, users will be able to ask questions related to data in their spreadsheets, and Zia will generate charts and pivot tables as per their queries. Moreover, Zoho has implemented Zia in its document editor and presentation tools, enhancing the grammar and spellchecking capabilities. Additionally, users will now receive a readability score and receive tips for improving their text. In Zoho Notebook, the company's latest note-taking application, Zia will assist users in creating various formats for their note cards based on the content, such as text, photo, audio, checklist, and sketch. This integration of Zia across Zoho's office suite aims to provide users with intelligent assistance and improved productivity in their day-to-day tasks.


2018. Zoho Analytics got AI-powered Assistant



Zoho Analytics now incorporates Zia, an AI-powered intelligent assistant. With Zia, you can effortlessly ask questions in natural language, such as "Provide me with support tickets received this month, categorized by product and region" or "Give me sales data by country and channel." Zia translates these inquiries into complex SQL queries in the backend and suggests multiple relevant reports. You can save the most suitable suggestion directly as a report. Additionally, the new version of Zoho Analytics streamlines data analysis across various applications, enabling the creation of interactive reports and dashboards. It accurately predicts future trends based on historical data. Furthermore, Zoho Analytics introduces seven new connectors for popular business apps. Each connector includes over 100 pre-built reports and KPI dashboards specific to different domains, offering immediate benefits to users.


2018. Zoho Desk adds AI assistant for customer service



Service management software Zoho Desk is introducing new capabilities to enhance agent productivity, streamline cross-functional service processes, and seamlessly integrate customer service with other business functions. One of the notable features is the Voice and Chat Assistant, powered by Zia. Zia assists in reducing the workload on customer service teams by providing voice and chat-based interactions. Customers can engage with Zia to ask questions and receive answers from a knowledge base. Similarly, agents can leverage Zia's assistance to receive response suggestions while assisting customers. Zia intelligently suggests specific sections of relevant knowledge-base articles, enabling agents to easily incorporate them into their responses with a single click, enhancing efficiency and accuracy in customer interactions.


2018. Zoho gets virtual assistant and analytics upgrades



Zoho has introduced several enhancements to its all-in-one cloud app suite, Zoho One, including new analytics capabilities and expanded access to its Zia AI assistant. Initially available exclusively in Zoho's CRM tool, Zia provided sales representatives with data-driven suggestions. Now, Zia's functionality has been extended to all Zoho One apps, enabling users to access contextual information from various sources. For example, Zia can extract data from Zoho CRM and Zoho Desk, the service desk tool, to provide users with insights such as the number of customers in the sales pipeline who have an open support ticket. Customers can now ask Zia questions that span multiple apps and receive responses that may involve Zia's collaboration with multiple Zoho One apps behind the scenes to provide the answer.


2018. Google Assistant gets custom routines and schedules



Google has recently introduced two new features for Google Assistant: custom routines and schedules, each providing unique ways to automate regular tasks. With custom routines, users can execute multiple commands with a single custom phrase. For instance, saying "Hey Google, I'm awake" can unsilence your phone, turn on the lights, and read the latest news. On the other hand, schedules allow the automation of a series of commands at specific times and on specific days, eliminating the need for manual activation. With schedules, tasks can be executed without the user having to utter a command. These additions enhance the convenience and efficiency of using Google Assistant for managing daily activities.

Author: Adam Levine
Adam is an expert in project management, collaboration and productivity technologies, team management, and motivation. With an extensive background working at prestigious companies such as Microsoft and Accenture, Adam's in-depth knowledge and experience in the field make him a sought-after professional. Currently, he has ventured into entrepreneurship, owning a thriving consulting and training agency where he imparts invaluable insights and practical strategies to individuals and organizations, empowering them to achieve their goals and maximize their potential. You can contact Adam via email adam@liventerprise.com