GoToMeeting vs TeamViewer

2019. GoToMeeting improved AI-transcription in videoconferencing software


LogMeIn has unveiled the latest version of GoToMeeting with a strong emphasis on delivering a user-friendly and intuitive experience, while providing IT departments with enhanced control over deployment, management, and security. This new release includes a range of updates aimed at improving the collaboration platform's ease of use for both IT and users, spanning pre-meeting, during-meeting, and post-meeting functionalities. These updates include a completely redesigned video-first interface that is consistent across all devices, exceptional audio quality, real-time note-taking capabilities, and AI-powered transcription. Furthermore, hosts now have the ability to create multiple personalized meeting rooms, complete with customized branding, enabling teams to instantly collaborate whenever needed. GoToMeeting has also made updates to its popular calendar plugins and integrations, offering seamless compatibility with Office 365, Outlook, GSuite Calendar, Salesforce, and more. Additionally, GoToMeeting remains committed to supporting integrations with tools like Slack and Zoho.


2018. GoToMeeting added AI transcription, Amazon Alexa integration



LogMeIn has recently implemented updates to its GoToMeeting video and audio conference platform, introducing several new features. These enhancements encompass a text chat function, an AI transcription service, and integration with Amazon's voice assistant, Alexa. The Business Messaging feature facilitates one-to-one or group chats among employees and external clients through the GoToMeeting desktop application or a standalone mobile app. With just a single click, users can seamlessly transition from a message thread to a video or audio conference. Additionally, the Smart Meeting Assistant transcribes meeting audio and securely stores the text in the cloud, enabling easy sharing afterwards. This advancement eliminates the need for attendees to worry about note-taking and allows them to concentrate fully on engaging in discussions with colleagues.


2017. GoToMeeting unveiled conference room solution


GoToMeeting has introduced GoToConference, an all-in-one hardware system designed for effortless setup of small to mid-sized conference rooms, allowing instant participation and hosting of meetings. With cost-effectiveness and simplicity in mind, GoToConference ensures high-quality video and audio for your meeting spaces. The devices seamlessly work together, enabling IT or AV technicians to swiftly establish a video conferencing hub within minutes. Just connect the devices to a screen, power them on, and you're good to go. The GoToConference bundle includes all the necessary hardware and software components to set up a huddle room swiftly. Initiating a meeting or inviting participants is a breeze - simply click "Start" or enter the meeting ID. The GoToConference package includes a USB conference phone, a Logitech webcam with 1080p HD resolution, a Chromebox computer, a wireless keyboard and touchpad, as well as a GoToConference subscription.


2016. Citrix sold GoToMeeting to LogMeIn



LogMeIn and Citrix's GoTo collaboration spin-off are set to merge in a $1.8 billion deal. This development follows Citrix's announcement 10 months ago about its intention to spin off the GoTo division, which focuses on collaboration, in order to refocus on its core virtualization business. Through this merger, LogMeIn and GoTo will significantly enhance their competitive position. The companies have plans to establish a stronger management team, align their go-to-market strategies, and consolidate their product lines into a unified portfolio. It is expected that the combined vendor will streamline its value proposition by eliminating redundant features and tools, potentially including GoToMyPC, which competes with LogMeIn's flagship remote desktop tool, and LogMeIn's join.me online meeting software.


2014. TeamViewer 10 adds video calls and other new features


Remote support service TeamViewer has launched version 10, which introduces significant performance enhancements, a redesigned user interface, and a range of new features. With this update, you now have the ability to connect with your colleagues using high-quality video and VoIP communication, eliminating the need to initiate a formal meeting. Additionally, you can engage in multi-party conversations simultaneously, and seamlessly share your screen whenever necessary. Furthermore, TeamViewer 10 offers a comprehensive chat history for all your conversations, ensuring that your chats are securely encrypted end-to-end. Administrators can now enforce setting policies, distribute them, and effortlessly manage them through the Management Console. Any modifications made to these policies will be automatically applied to all installations.


2014. GoToMeeting comes to Android smartwatches



The videoconferencing app GoToMeeting has introduced compatibility with Android Wear smartwatches. The updated app is now accessible on Google Play and is compatible with various Android Wear watches, including the Samsung Gear Live, Moto 360, and LG G Watch. With the new GoToMeeting app, the smartwatch serves as a secondary or tertiary screen, primarily providing simple playback control functionalities. Citrix, the company behind GoToMeeting, does not anticipate users conducting business directly from their wrist. Instead, the intention is for users to utilize their phone or computer for more critical tasks while using the smartwatch for less demanding activities like participating in bi-daily sales calls.


2014. TeamViewer integrated with Spiceworks



The remote support tool, TeamViewer, has now been integrated with the IT Help Desk service provided by Spiceworks, an IT community platform. This integration allows users, specifically support agents, to create and join support sessions directly from the Spiceworks help desk. Customers can effortlessly connect with a simple click. The TeamViewer Management Console and TeamViewer client provide an overview of the ongoing Spiceworks sessions. Additionally, connection reports are now included within the corresponding ticket for easy reference. Spiceworks, which boasts a user base of over 5 million IT professionals, serves as a platform for connecting, managing technology environments, and staying updated on the latest technology products and services.


2014. Citrix launched free version of GoToMeeting



GoToMeeting is a highly popular service utilized for video calls, web-conferencing, and webinars. Despite its relatively higher cost, companies are willing to invest in it due to the paramount importance of communication quality in online meetings. Excitingly, Citrix has now introduced the free version of the service - GoToMeeting Free, enabling online meetings with up to three participants. This application is developed based on the Chrome browser, eliminating the need for registration, software downloads, or browser extensions. By simply clicking the "Start Meeting" button, you receive a meeting link that can be shared with one or two colleagues. It is worth noting, however, that this service exclusively focuses on video chat and does not provide the extensive web-conferencing collaboration tools for which GoToMeetings is renowned.


2013. TeamViewer allows to remotely support mobile users


TeamViewer is widely recognized as one of the most popular remote support applications. It enables support agents to remotely connect to a customer's computer and resolve any issues they may be facing. However, with the increasing use of smartphones and tablets by both customers and employees, there is a growing demand for remote support on these devices as well. To bridge this gap, TeamViewer has recently launched the TeamViewer QuickSupport app for iOS and Android. This app allows support agents to remotely control mobile devices. It is important to note that, while the app offers full remote control capabilities for Android devices, the same level of control is not available for iPhones. When supporting an iPhone user, the support agent can only communicate via chat, transfer files, configure iOS settings (such as email and Wi-Fi), view the dashboard and screenshots (which the user needs to provide). Nevertheless, for Android devices, the support agent can take complete control directly from their computer screen.


2011. GoToMeetings adds HD-video. Goes apart from Skype?



Last March, before Skype was acquired by Microsoft, it announced that the GoToMeating ***