GlobalMeet vs Zoom

2022. Zoom dives deeper into intelligent customer service with Solvvy acquisition



Previous year Zoom wanted to buy Five9 to get into customer service. Eventually the deal fell apart, but Zoom’s desire to get into customer service one way or the other didn’t diminish. Earlier this year, the company announced a new customer service solution, which would take advantage of existing Zoom capabilities. By pulling together some existing functions, the company was able to offer a customer service experience inside the Zoom tool set. Now, the company announced plans to extend that by acquiring Solvvy, a nine-year-old startup that concentrates on conversational AI. With Solvvy, the company gets more automation and intelligence and the ability to clear routine questions without having to speak to a person.


2022. Zoom announces Zoom Whiteboard, gesture recognition among several updates



Zoom announced a slate of updates and new features, including a virtual whiteboard and gesture recognition. Among the updates is Zoom IQ for Sales, which uses AI to analyze calls. Zoom also added Gesture Recognition, which means that instead of clicking on a reaction you can raise a hand or put a thumbs up to display that reaction in the call. It’s only limited to those two gestures for now, and requires client version 5.10.3 or later. It’s disabled by default at the client level and you can enable it at the account, user or individual level.


2022. Zoom launches AI-powered features aimed at sales teams



Zoom has announced Zoom IQ for Sales, a product that uses AI to analyze sales meetings and deals to provide insights. It’s the company’s first explicit foray into sales automation software. In many ways, Zoom IQ for Sales is an outgrowth of Zoom’s increasing investments in AI. Zoom last May introduced an AI-powered feature that shows highlights from recorded meetings, automatically selecting the “best” parts of meetings based on keywords from audio transcriptions. The company more recently acquired Kites, a startup specializing in real-time translation and transcription.


2021. Zoom, Five9 Scrap $14.7 Billion Deal as Investors Vote No



Zoom Video Communications Inc. and Five9 Inc. scrapped their $14.7 billion merger agreement after a steep decline in Zoom’s shares slashed the deal’s value by almost a third, leading Five9 shareholders to reject the offer. Zoom sought to buy Five9, a call-center software provider, to bolster its popular videoconferencing app in the face of stiffening competition. Five9, based in San Ramon, California, makes cloud-based software that uses artificial intelligence to help companies answer questions from customers and interact with them regardless of language, location or device. Five9’s clients include brands like Under Armour, Citrix, Athena Health and Lululemon, according to its website.


2021. Zoom buys cloud call center firm Five9 for $14.7B



Zoom has agreed a deal to buy cloud call centre service provider Five9 for about $14.7 billion. The proposed acquisition is Zoom’s latest attempt to expand its offerings. In the past year, the video conferencing software has added several office collaboration products, a cloud phone system, and an all-in-one home communications appliance. The acquisition of Five9 — which has amassed over 2,000 customers worldwide including Citrix and Under Armour and processes over 7 billion minutes of calls annually — will help Zoom enter the “$24 billion” market for contact centers


2020. Zoom announces new Hardware as a Service offering



Zoom announced a new Hardware as a Service offering today that will run on the ServiceNow platform. At the same time, the company announced a deal with ServiceNow to standardize on Zoom and Zoom Phone for its 11,000 employees in another case of SaaS cooperation. For starters, the new Hardware as a Service offering allows customers, who use the Zoom Phone and Zoom Rooms software, to acquire related hardware from the company for a fixed monthly cost. The company announced that initial solutions providers will include DTEN, Neat, Poly and Yealink.


2017. Video conferencing service Zoom raised $100 million



Zoom, the cloud video conferencing service, announced a $100 million Series D round and now boasts a $1 billion valuation. The company also announced a significant update to the product that includes the ability for customers and third parties to build applications on top of the Zoom platform. Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-defined conference room solution into one easy-to-use platform. Its solution offers high quality video, audio, and wireless screen-sharing experience across Windows, Mac, Linux, Chrome OS, iOS, Android, Blackberry, Zoom Rooms, and H.323/SIP room systems.