Genesys vs LiveOps

June 04, 2023 | Author: Adam Levine
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Genesys
Genesys provides scalability, agility and security. Genesys cloud contact center solutions can improve your customer's journey by increasing personalization and by delivering consistent, connected customer experiences across touchpoints. We meet your customers’ specific channel preferences, such as mobile, SMS and social. Choosing a cloud contact center solution can help your organization achieve these objectives while getting to market faster, and with more flexibility.
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LiveOps
LiveOps cloud-based contact center / virtual call center software with social customer service greatly improves customer service and customer support. With the LiveOps cloud contact center, you can respond from one
Genesys and LiveOps are two notable players in the contact center solutions market, but they have distinct differences in their offerings and approach. Genesys offers a comprehensive omnichannel contact center platform that encompasses features like intelligent routing, IVR, workforce management, analytics, and AI-powered customer engagement. It emphasizes providing a unified and seamless customer experience across multiple communication channels. Genesys is suitable for medium to large enterprises that require advanced capabilities and scalability. On the other hand, LiveOps operates as a contact center outsourcing platform, connecting businesses with a network of remote agents who work from home. It focuses on providing a flexible and scalable workforce solution, leveraging a distributed network of agents. LiveOps caters to businesses seeking a remote workforce model with cost savings and scalability benefits.

See also: Top 10 Call Center software
Genesys vs LiveOps in our news:

2021. Genesys acquires Bold360 from LogMeIn



Genesys, a prominent global provider of contact center solutions, has successfully concluded the acquisition of Bold360 from LogMeIn, thus advancing its vision of Experience as a Service(SM). Bold360 is renowned for its cutting-edge digital capabilities, including customer chat, conversational AI, dynamic knowledge base, and intuitive agent experience. Through the integration of Bold360's complementary features with the Genesys AI and data platform, as well as its partner ecosystem, Genesys empowers companies to deliver seamless, context-based, and personalized experiences across all aspects of their business and channels. By incorporating Bold360, Genesys accelerates its vision for Experience as a Service, reimagining how empathy can intricately connect marketing, sales, and service experiences to benefit customers.

Author: Adam Levine
Adam is an expert in project management, collaboration and productivity technologies, team management, and motivation. With an extensive background working at prestigious companies such as Microsoft and Accenture, Adam's in-depth knowledge and experience in the field make him a sought-after professional. Currently, he has ventured into entrepreneurship, owning a thriving consulting and training agency where he imparts invaluable insights and practical strategies to individuals and organizations, empowering them to achieve their goals and maximize their potential. You can contact Adam via email adam@liventerprise.com