Freshservice vs SpiceWorks

May 17, 2023 | Author: Michael Stromann
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Freshservice
IT Service desk that's actually simple. Modernize IT and other business functions with a refreshingly easy-
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SpiceWorks
Spiceworks bundles network monitoring, helpdesk, UPS power management, PC inventory tools, an online community, and much more. All in one spot. All for free.
Freshservice and Spiceworks are both popular IT service management (ITSM) software solutions with distinct features and strengths. Freshservice is known for its intuitive interface, robust ticketing system, and comprehensive IT asset management capabilities. It offers features such as incident management, change management, and problem management, along with a user-friendly self-service portal. Freshservice also provides automation workflows and integration options with other business tools. On the other hand, Spiceworks is recognized for its free and community-driven approach to ITSM. It offers a range of features including ticketing, knowledge base, inventory management, and network monitoring. It has a vibrant user community that actively contributes to discussions and problem-solving. Spiceworks is a cost-effective solution for small to mid-sized businesses that value the support of a thriving community.

See also: Top 10 IT Service Desk software
Freshservice vs SpiceWorks in our news:

2014. TeamViewer integrated with Spiceworks



The remote support tool, TeamViewer, has now been integrated with the IT Help Desk service provided by Spiceworks, an IT community platform. This integration allows users, specifically support agents, to create and join support sessions directly from the Spiceworks help desk. Customers can effortlessly connect with a simple click. The TeamViewer Management Console and TeamViewer client provide an overview of the ongoing Spiceworks sessions. Additionally, connection reports are now included within the corresponding ticket for easy reference. Spiceworks, which boasts a user base of over 5 million IT professionals, serves as a platform for connecting, managing technology environments, and staying updated on the latest technology products and services.


2010. SpiceWorks combines Service Desk, online-community and Marketplace



SpiceWorks - is an IT infrastructure management system for small businesses. It's currently being used by over 1,000,000 IT professionals. And one of the main reasons is that it's. The freemium model is absolutely fair as the advertising banner is displayed in the software web interface. But the most interesting thing about SpiceWorks - is an in-built community for IT professionals, which allows admins to solve many problems with the help of crowdsourcing. The community includes forum where you can ask for advice, groups for communication or collaboration, wiki with useful how-to articles and ratings of hardware and software with reviews. And, of course, this community is an excellent environment for running Marketplace, where IT vendors can promote their products (post special offers, news, articles) and communicate with their target audiences - IT professionals. ***

Author: Michael Stromann
Michael is an expert in IT Service Management, IT Security and software development. With his extensive experience as a software developer and active involvement in multiple ERP implementation projects, Michael brings a wealth of practical knowledge to his writings. Having previously worked at SAP, he has honed his expertise and gained a deep understanding of software development and implementation processes. Currently, as a freelance developer, Michael continues to contribute to the IT community by sharing his insights through guest articles published on several IT portals. You can contact Michael by email stromann@liventerprise.com