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Freshservice vs Samanage
May 25, 2023 | Author: Michael Stromann
15
IT Service desk that's actually simple. Modernize IT and other business functions with a refreshingly easy-
5
Samanage is a cloud-based IT service desk and asset management platform that reduces your workload and helps you deliver fast, quality service. Reduce workload & prioritize service delivery time. Get full visibility & control of all hardware and software.
Freshservice and Samanage are both popular IT service management (ITSM) platforms that offer features for streamlining and automating IT service operations, but they have distinct differences in terms of functionality, user experience, and target users. Freshservice is a comprehensive ITSM solution that offers a wide range of features including incident management, problem management, change management, asset management, and service catalog. It provides a user-friendly interface, customizable workflows, and integration capabilities. Freshservice is suitable for businesses of all sizes and industries that require robust IT service management capabilities.
Samanage, on the other hand, is an IT service management platform that focuses on simplicity and ease of use. It offers features such as incident management, service catalog, knowledge base, and asset management. Samanage provides a straightforward and intuitive interface, making it suitable for small to medium-sized businesses and organizations that need a user-friendly ITSM solution.
See also: Top 10 IT Service Desk software
Samanage, on the other hand, is an IT service management platform that focuses on simplicity and ease of use. It offers features such as incident management, service catalog, knowledge base, and asset management. Samanage provides a straightforward and intuitive interface, making it suitable for small to medium-sized businesses and organizations that need a user-friendly ITSM solution.
See also: Top 10 IT Service Desk software
Freshservice vs Samanage in our news:
2015. SaaS ITSM service Samanage raises $16M
Samanage, the SaaS platform designed to assist customers in managing various internal assets, has recently disclosed securing $16 million in Series B investment. While the company initially focused on IT asset management, founder and CEO Doron Gordon emphasizes that the technology can be employed to manage assets across all departments within an organization, regardless of their relation to IT. Gordon envisions that after successfully organizing IT assets, the company can expand its reach to encompass HR, finance, facilities, and operations. This expansion brings Samanage into direct competition with established players like Zendesk, Freshdesk, and Salesforce.com.
