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Freshservice vs ManageEngine
June 03, 2023 | Author: Michael Stromann
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IT Service desk that's actually simple. Modernize IT and other business functions with a refreshingly easy-
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ManageEngine crafts comprehensive IT management software for all your business needs. We have complete and easy solutions for even your most difficult IT management problems, from keeping your business safe, to ensuring high availability, to making your users happy. We’re bringing IT together so you don’t have to.
Freshservice and ManageEngine are two popular software solutions that offer IT service management (ITSM) capabilities but with distinct differences.
Freshservice is a cloud-based ITSM platform designed to simplify and streamline IT service operations. It provides a user-friendly interface, intuitive ticketing system, and automation features that enable efficient incident management, problem resolution, and change management. Freshservice offers extensive IT asset management, knowledge base management, and service catalog features to enhance productivity and customer satisfaction. It is known for its modern and user-centric approach to ITSM, making it suitable for businesses looking for a straightforward and easy-to-use solution.
ManageEngine, on the other hand, is a comprehensive IT management software suite that covers various areas of IT operations beyond ITSM. It provides tools for network monitoring, security management, application performance monitoring, and more. ManageEngine's ITSM module, known as ServiceDesk Plus, offers robust incident management, problem management, and change management features. It focuses on providing a comprehensive solution for managing IT infrastructure, making it suitable for organizations seeking a broader suite of IT management tools.
See also: Top 10 IT Service Desk software
Freshservice is a cloud-based ITSM platform designed to simplify and streamline IT service operations. It provides a user-friendly interface, intuitive ticketing system, and automation features that enable efficient incident management, problem resolution, and change management. Freshservice offers extensive IT asset management, knowledge base management, and service catalog features to enhance productivity and customer satisfaction. It is known for its modern and user-centric approach to ITSM, making it suitable for businesses looking for a straightforward and easy-to-use solution.
ManageEngine, on the other hand, is a comprehensive IT management software suite that covers various areas of IT operations beyond ITSM. It provides tools for network monitoring, security management, application performance monitoring, and more. ManageEngine's ITSM module, known as ServiceDesk Plus, offers robust incident management, problem management, and change management features. It focuses on providing a comprehensive solution for managing IT infrastructure, making it suitable for organizations seeking a broader suite of IT management tools.
See also: Top 10 IT Service Desk software
Freshservice vs ManageEngine in our news:
2009. Zoho launches cloud version of ManageEngine
Zoho is introducing ManageEngine (its suite of network, systems, and security management software solutions) in a Software-as-a-Service (SaaS) model, starting with OpManager On-Demand, an integrated network and systems management suite. Throughout the year, ManageEngine will continue to release SaaS versions of its entire collection of popular management applications, currently utilized by over 35,000 companies worldwide. ManageEngine OpManager On-Demand captures fault and performance data from servers, desktops, and applications, and presents this information in a business-centric management view that highlights the impact of infrastructure disruptions on business services. The application being offered as a service eliminates the need for administrators to purchase and provision servers, saves time on software installation and configuration, and offers licensing fees based on a pay-as-you-go model. These benefits significantly reduce costs, effort, and time-to-value.
