Freshservice vs JIRA
Last updated: July 31, 2020
IT Service desk that's actually simple. Modernize IT and other business functions with a refreshingly easy-
JIRA provides issue tracking and project tracking for software development teams to improve code quality and the speed of development. Combining a clean, fast interface for capturing and organising issues with customisable workflows, OpenSocial dashboards and a pluggable integration framework, JIRA is the perfect fit at the centre of your development team.
Freshservice vs JIRA in our news:
2020 - Atlassian acquires asset management company Mindville
Atlassian today announced that it has acquired Mindville, a Jira-centric enterprise asset management provider. With this acquisition, Atlassian is getting into a new market, too, by adding asset management tools to its lineup of services. The company’s flagship product is Mindville Insights, which helps IT, HR, sales, legal and facilities to track assets across a company. It’s completely agnostic as to which assets you are tracking, though, given Atlassian’s user base, most companies will likely use it to track IT assets like servers and laptops. But in addition to physical assets, you also can use the service to automatically import cloud-based servers from AWS, Azure and GCP, for example, and the team has built connectors to services like Service Now and Snow Software, too. Mindville’s more than 1,700 customers include the likes of NASA, Spotify and Samsung.
2018 - Jira Cloud gets Trello-inspired redesign
Atlassian unveiled the next generation of its hosted Jira Software project tracking tool earlier this year. With this launch, Atlassian is now essentially splitting the hosted version of Jira (which is hosted on AWS) from the self-hosted server version and prioritizing different features for both. The new version of Jira has a new, Trello-inspired look and provides new functionality that allows for a more flexible workflow that’s less dependent on admins and gives more autonomy to teams. One feature the team seems to be especially proud of is roadmaps. That’s a new feature in Jira that makes it easier for teams to see the big picture. Like with boards, it’s easy enough to change the roadmap by just dragging the different larger chunks of work (or “epics,” in Agile parlance) to a new date.
2018 - Atlassian launches Jira Ops for managing incidents to fight Mantis
Atlassian launched a new edition of its flagship product Jira that is meant to help ops teams handle incidents faster and more efficiently. Jira Ops integrates with tools like OpsGenie, PagerDuty, xMatters, Statuspage, Slack and others. Many teams already use these tools when their services go down, but Atlassian argues that most companies currently use a rather ad hoc approach to working with them. Jira Ops aims to be the glue that keeps everybody on the same page and provides visibility into ongoing incidents. With it when an incident happens, you have a central place where you can go, where you can find out everything about the incident. You can see who has been paged and alerted; you can alert more people if you need to right from there; you know what Slack channel the incident is being discussed in. Moreover Atlassian has acquired OpsGenie for $295 million.
2016 - JIRA gets Upwork integration
Project management service JIRA is getting a new feature that will let you easily convert JIRA tickets into job postings on Upwork freelance marketplace. With this new integration, Jira users can now click a button and get a pre-populated form to submit to Upwork’s marketplace. This feature will likely appeal to small businesses that often have a backlog of feature requests and bug fixes they never get to. This is not the first time Atlassian and Upwork have partnered around JIRA. Upwork clients can already link their JIRA tickets to an Upwork account to allow freelancers to track their time, for example. Clients can also use Upwork’s messaging feature to receive updates when a freelancer checks in code to Bitbucket, for example, or update a JIRA ticket.
2014 - Atlassian launches JIRA and Confluence for large companies. Google Sites keeps calm
Atlassian announced two new products specifically geared for large companies. Next week, Atlassian will launch JIRA Data Center - the version of it project management software with support for running the service on multiple nodes. And later this summer it will launch the wiki collaboration service Confluence Data Center. With the Data Center version, larger companies will get better support for scaling the services across multiple nodes to improve performance and scalability. To ensure this, administrators will be able to route certain applications, teams or geographies to specific nodes in a cluster. Additional nodes can be added in real time and the clustering technology, and shared file systems are integrated with most industry standard technologies.
2012 - Jira 5 - bug-tracker goes social to take on OTRS
Atlassian has launched the new version of its project management system Jira 5 and called it Social. We expected to see some sort of built-in social network where users could add bugs, vote for features, discuss updates. But none of these features appeared. Probably it's for the better, because bug - is an intimate thing and it shouldn't be publicly discussed. The new social features in Jira 5 are: the tool for sharing bugs/tasks with co-workers or groups, and the support for @names. If you mention @someone in the comments - he will receive the notification and will probably help in solving the task. In addition, the new version allows to link a bug to any external URL (website or web app) and adds a lot of integrations (including Salesforce, Zendesk, Confluence, Get Satisfaction). And you certainly want to know why there are so many Angry Birds in the video?
They are not Angry Birds. They are Angry Nerds - the developers who kill bugs. It's a game created by Atlassian.
2011 - JIRA, Confluence available as SaaS services
Atlassian has launched the new SaaS service Atlassian OnDemand, which includes its popular tools for managing software development projects: JIRA (issue-tracker), Confluence (wiki), GreenHopper (Agile Project Management), Bonfire (bug reporter), FishEye (code manager), Crucible (code review) and Bamboo (integration). All products in the SaaS version provide the full functionality of the installable counterparts. There are only minimal restrictions on the tool integration and use of the custom plug-ins. You can turn on/off the tools as needed. The service pricing is traditional for Atlassian - "everything for $10 for 10 users." Recall that the company is also selling the 10-user leniences of the same installable products for $10. So you can either buy the product for $10, or rent it for $10/month.
At first glance this pricing is very strange. But in any case, $10/month - is a small price even for a startup. Besides, the system support, scaling and upgrades are performed by the provider. In addition, in the case of remote software development project, you anyway need to host the project somewhere. And Atlassian doesn't set the limits on bandwidth and disk space.
2009 - Atlassian Jira 4.0 brings OpenSocial to Enterprise to strike back at Microsoft Project
Initially OpenSocial standard was created by Google to unify the data exchange between social web services with the help of gadgets. OpenSocial is used in Friendster, hi5, LinkedIn, MySpace, Orkut, etc. But Atlassian noticed that it has great potential in business applications behind the firewall. The new version of its popular web-based project management and issue-tracking software, Jira 4.0, got the full support of OpenSocial. And so what? First, this made the software interface more user-friendly. Now user can arrange individual page layout with the help of embedded gadgets. And each gadget can contain any information from the system - latest issues, activity stream, report diagram, etc...
Second, on the Jira internal pages user can embed third-party application gadgets, that support OpenSocial, for example, to-do list from Remember the Milk, or wiki-page from Confluence or any of Google Gadgets. And third, gadgets, created inside Jira can be embedded to other web services, that provide OpenSocial containers. For example, one can place Jira issue-creation form inside GMail:
2009 - Web-based helpdesk dream team
Three web-based support applications: SaaS ticketing system Zendesk, internal issue tracker JIRA, and customer service platform Get Satisfaction — are now integrated. Much of this mashup functionality was created independently by each of these three vendors. The first link was the release of Zendesk's plugin for JIRA. The plugin allows anyone to draw in tickets in to the tracker, while any updates within JIRA will be automatically mirrored in your Zendesk. The second link is the Zendesk and Get Satisfaction integration plugin. It enables you to send and edit Zendesk support tickets without ever leaving your Get Satisfaction. The result is a smooth connection between a public support tool, an individualized helpdesk, and an enterprise issue tracker. Together, the trio makes up a powerful set of tools for responding to customers in either a public or private forum.
2008 - Atlassian Announce JIRA Studio Hosted With Contegix
Atlassian has announced the availability of their JIRA Studio
suite as a hosted Saas service. JIRA Studio is a hosted integration of
popular Atlassian products starting with the JIRA issue tracker and Confluence, their wiki and knowledge management product. Atlassian has partnered with Contegix to provide the hosting for the new suite of applications.The JIRA Studio solution includes issue tracking, wiki software, SVN
repository management, a single-sign on server and continuous
integration. The solution as a whole is a development community and/or
development suit in a box - providing almost all the tools that are
required for software management. JIRA is a well known and established
issue tracker, with custom workflow and a number of other features that
sets it apart from competing products. Atlassian have built their suit
out around the issue tracker, and overall it provides a unique and
Mike Cannon-Brookes, the CEO and co-founder of Atlassian commented
that it was the partnership with Contegix that allowed them to enter
the hosted application and Saas space. Atlassian has to date built a
base of over 12,000 customers in 104 countries by licensing their
collaboration and development tools. The partnership with Contegix and
the new hosted solution allows the company to acquire new customers who
are seeking an instant install without hosting and administrative
overheads. Pricing is set at $25 per user per month, available in
blocks of five licenses (so $2500 per annum). Bulk pricing rates are
available beyond 100 users.
Contegix are an enterprise hosting platform that offer a 100% uptime
guarantee. Their hosted service is fully managed and supported -
allowing companies to focus on their product or solution rather than
the hassles of hosting. At the OSCON conference, Atlassian and Contegix
are offering a 5 user license of JIRA studio for free to anybody who
attends a demo at their booth in the hall. For those of you not at
OSCON, a live demo instance of the JIRA studio is available here.