Freshservice vs JIRA
Last updated: January 28, 2022
IT Service desk that's actually simple. Modernize IT and other business functions with a refreshingly easy-
JIRA provides issue tracking and project tracking for software development teams to improve code quality and the speed of development. Combining a clean, fast interface for capturing and organising issues with customisable workflows, OpenSocial dashboards and a pluggable integration framework, JIRA is the perfect fit at the centre of your development team.
Freshservice vs JIRA in our news:
2022. Atlassian acquires Percept.AI
Atlassian has acquired Percept.AI, an AI company that offers an automated virtual agent support solution — a chatbot, basically — based on a proprietary AI engine for natural language understanding. Atlassian plans to integrate this virtual agent technology into Jira Service Management, its tool for helping IT teams provide better service to employees and customers. Powered by our data-driven proprietary technology, the Percept.AI platform has a self-evolving ability to keep learning from all customer interactions, while enabling everyone on your team to have full control of the AI agent’s behavior and voice.
2021. Atlassian launches Jira Work Management for every team
Atlassian today announced a new edition of its Jira project management tool, Jira Work Management. The company has long been on a journey of bringing Jira to teams beyond the software development groups it started out with. With Jira Service Management, it is successfully doing that with IT teams. With Jira Core, it also moved further in this direction, but Jira Work Management takes this a step further (and will replace Jira Core). The idea here is to offer a version of Jira that enables teams across marketing, HR, finance, design and other groups to manage their work and — if needed — connect it to that of a company’s development teams.
2020. Atlassian acquires asset management company Mindville
Atlassian today announced that it has acquired Mindville, a Jira-centric enterprise asset management provider. With this acquisition, Atlassian is getting into a new market, too, by adding asset management tools to its lineup of services. The company’s flagship product is Mindville Insights, which helps IT, HR, sales, legal and facilities to track assets across a company. It’s completely agnostic as to which assets you are tracking, though, given Atlassian’s user base, most companies will likely use it to track IT assets like servers and laptops. But in addition to physical assets, you also can use the service to automatically import cloud-based servers from AWS, Azure and GCP, for example, and the team has built connectors to services like Service Now and Snow Software, too. Mindville’s more than 1,700 customers include the likes of NASA, Spotify and Samsung.
2018. Jira Cloud gets Trello-inspired redesign
Atlassian unveiled the next generation of its hosted Jira Software project tracking tool earlier this year. With this launch, Atlassian is now essentially splitting the hosted version of Jira (which is hosted on AWS) from the self-hosted server version and prioritizing different features for both. The new version of Jira has a new, Trello-inspired look and provides new functionality that allows for a more flexible workflow that’s less dependent on admins and gives more autonomy to teams. One feature the team seems to be especially proud of is roadmaps. That’s a new feature in Jira that makes it easier for teams to see the big picture. Like with boards, it’s easy enough to change the roadmap by just dragging the different larger chunks of work (or “epics,” in Agile parlance) to a new date.
2018. Atlassian launches Jira Ops for managing incidents
Atlassian launched a new edition of its flagship product Jira that is meant to help ops teams handle incidents faster and more efficiently. Jira Ops integrates with tools like OpsGenie, PagerDuty, xMatters, Statuspage, Slack and others. Many teams already use these tools when their services go down, but Atlassian argues that most companies currently use a rather ad hoc approach to working with them. Jira Ops aims to be the glue that keeps everybody on the same page and provides visibility into ongoing incidents. With it when an incident happens, you have a central place where you can go, where you can find out everything about the incident. You can see who has been paged and alerted; you can alert more people if you need to right from there; you know what Slack channel the incident is being discussed in. Moreover Atlassian has acquired OpsGenie for $295 million.
2016. JIRA gets Upwork integration
Project management service JIRA is getting a new feature that will let you easily convert JIRA tickets into job postings on Upwork freelance marketplace. With this new integration, Jira users can now click a button and get a pre-populated form to submit to Upwork’s marketplace. This feature will likely appeal to small businesses that often have a backlog of feature requests and bug fixes they never get to. This is not the first time Atlassian and Upwork have partnered around JIRA. Upwork clients can already link their JIRA tickets to an Upwork account to allow freelancers to track their time, for example. Clients can also use Upwork’s messaging feature to receive updates when a freelancer checks in code to Bitbucket, for example, or update a JIRA ticket.
2014. Atlassian launches JIRA and Confluence for large companies
Atlassian announced two new products specifically geared for large companies. Next week, Atlassian will launch JIRA Data Center - the version of it project management software with support for running the service on multiple nodes. And later this summer it will launch the wiki collaboration service Confluence Data Center. With the Data Center version, larger companies will get better support for scaling the services across multiple nodes to improve performance and scalability. To ensure this, administrators will be able to route certain applications, teams or geographies to specific nodes in a cluster. Additional nodes can be added in real time and the clustering technology, and shared file systems are integrated with most industry standard technologies.
2012. Jira 5 - bug-tracker goes social
Atlassian has launched the new version of its project management system Jira 5 and called it Social. We expected to see some sort of built-in social network where users could add bugs, vote for features, discuss updates. But none of these features appeared. Probably it's for the better, because bug - is an intimate thing and it shouldn't be publicly discussed. The new social features in Jira 5 are: the tool for sharing bugs/tasks with co-workers or groups, and the support for @names. If you mention @someone in the comments - he will receive the notification and will probably help in solving the task. In addition, the new version allows to link a bug to any external URL (website or web app) and adds a lot of integrations (including Salesforce, Zendesk, Confluence, Get Satisfaction). And you certainly want to know why there are so many Angry Birds in the video?
2011. JIRA, Confluence available as SaaS services
Atlassian has launched the new SaaS service Atlassian OnDemand, which includes its popular tools for managing software development projects: JIRA (issue-tracker), Confluence (wiki), GreenHopper (Agile Project Management), Bonfire (bug reporter), FishEye (code manager), Crucible (code review) and Bamboo (integration). All products in the SaaS version provide the full functionality of the installable counterparts. There are only minimal restrictions on the tool integration and use of the custom plug-ins. You can turn on/off the tools as needed. The service pricing is traditional for Atlassian - "everything for $10 for 10 users." Recall that the company is also selling the 10-user leniences of the same installable products for $10. So you can either buy the product for $10, or rent it for $10/month.
2009. Atlassian Jira 4.0 brings OpenSocial to Enterprise
Initially OpenSocial standard was created by Google to unify the data exchange between social web services with the help of gadgets. OpenSocial is used in Friendster, hi5, LinkedIn, MySpace, Orkut, etc. But Atlassian noticed that it has great potential in business applications behind the firewall. The new version of its popular web-based project management and issue-tracking software, Jira 4.0, got the full support of OpenSocial. And so what? First, this made the software interface more user-friendly. Now user can arrange individual page layout with the help of embedded gadgets. And each gadget can contain any information from the system - latest issues, activity stream, report diagram, etc...